Resident Satisfaction Survey V1

Gas Safe Bristol Limited would like to thank you for your cooperation and patience in assisting us complete the recent heating system replacement work in your home. As part of our ongoing improvement plan and commitment to achieve an excellent resident experience we would ask that you complete our short satisfaction survey. Your responses will be shared with SDC ONLY and will help us improve the service we offer. PLEASE ANSWER THE QUESTIONS AS HONESTLY AS YOU CAN. If you require assistance in completing this survey please ask our lead engineer who would be happy help. Thank you for your time.

• Yes

  No

  N/A

• Property Address

  Select

• Survey Conducted on

  Date

• Lead Installer

• How did you find our communication with you prior to the work commencing? (i.e was the communication informative and received in good time?) 1-VERY POOR 2-POOR 3-SATISFACTORY 4-GOOD 5-EXCELLENT

• Were you greeted upon entering the premises and did the engineers introduce themselves?

  Yes

  No

  N/A

• How could we have performed better in this area?

• Was the agreed work carried out at the agreed Time/Date

  Yes

  No

  N/A

• Was the agreed work completed on time?

  Yes

  No

  N/A

• How would you rate the overall friendliness of our engineers? 1-VERY POOR 2-POOR 3-SATISFACTORY 4-GOOD 5-EXCELLENT

• How would you rate the overall friendliness of our office staff? 1-VERY POOR 2-POOR 3-SATISFACTORY 4-GOOD 5-EXCELLENT

• Did our engineer demonstrate & explain the use and functions of your new heating controls?

  Yes

  No

  N/A

• How happy are you with the overall quality and workmanship? 1-VERY POOR 2-POOR 3-SATISFACTORY 4-GOOD 5-EXCELLENT

• How happy are you in which the way your home has been left following completion of the work? 1-VERY POOR 2-POOR 3-SATISFACTORY 4-GOOD 5-EXCELLENT

• Did our engineer leave our 'Energy Saving Tips' booklet with you?

  Yes

  No

  N/A

• How could we improve our service?

It is vitally important to both Gas Safe & SDC that you are completely satisfied with the quality of our service, communication and workmanship. Please take a few moments to complete a final check of your home and belongings to ensure there are no reportable damages or breakages of which we should be made aware of.

• I am fully satisfied with the condition of my home following the work completed

  Sign

• Select date

  Date