Restaurant 3 Meal-A-Day

Greeter - If standing in a queue, an attempt to acknowledge the guest was made in a timely manner.

Greeter - Warm welcome/greeting provided.

Greeter - Good posture, smile, eye contact, and attentive listening maintained throughout the interaction.

Greeter - Well-groomed and professional, wearing a uniform.

Greeter - Name tag meets standard.

Greeter - The Host escorted the guest to a table and followed proper seating procedures.

Greeter - Guest name used during the experience, when known.

Greeter - Further assistance offered to the guest.

Greeter - Warm and sincere closing offered and appreciation demonstrated.

Greeter - The overall experience met guest expectations and was free of negative detractors.

Breakfast table setting meets standard, is clean and in good condition.

Server - Warm welcome/greeting provided.

Server - The Host greeted the guest with coffee service within one minute of seating.

Server - Good posture, smile, eye contact, and attentive listening maintained throughout the interaction.

Server - Well-groomed and professional, wearing a uniform.

Server - Name tag meets standard.

Server - The Host offered to take beverage order.

Hot tea service included a selection of teas, pot of hot water, offer of condiments.

A la cart breakfast availability meets standard.

Server - Service at the table during breakfast meets standard.

A la cart breakfast delivery time meets standard.

Server - The check was accurate when presented to the guest.

Drip/Brewed coffee “to go” cup and lid offered during the interaction.

The overall restaurant was kept clean and tidy.

Server - The Host Created a Personal Connection.

Server - The Host Responds to Cues.

Server - Guest name used during the experience, when known.

Server - Further assistance offered to the guest.

Server - The overall experience met guest expectations and was free of negative detractors.

Food and beverage contents and plate presentation meet standard.

All food and beverage were visually appealing and met guest expectations with regard to taste.

Breakfast buffet cooking station meet standard.

Healthy food options must be noted on menu.

Kids menu must be available.