Restaurant Standards Review (RSR)

• Site conducted
  Address

• Conducted on

  Date

• Completed by

• Franchisee

• Restaurant Manager

Criteria

Above Expectations >85%

Meets Expectations 75% -84.9%

Below Expectations <75%

Cleanliness and Maintenance

• External plants, hedges and grass is maintained

  Yes

  No

  N/A

• Exterior is clean from dust, mould & cobwebs and rubbish

  Good

  Fair

  Poor

  N/A

• External Fans and lighting are clean & working

  Good

  Fair

  Poor

  N/A

• External floors/stairs are clean

  Yes

  No

  N/A

• Entrance doors and frames are clean

  Yes

  No

  N/A

• Umbrella's - cleaned, undamaged

  Yes

  No

  N/A

• Piccolo Me signage and flags are in good condition

  Yes

  No

  N/A

• Marketing signs are current

  Yes

  No

  N/A

• A-frame is presentable and has a daily special advertised

  Yes

  No

  N/A

• Wind barriers - cleaned, undamaged

  Yes

  No

  N/A

• Bins are they well maintained and not overflowing

  Yes

  No

  N/A

• Music - volume, correct playlist

  Yes

  No

  N/A

• No bread, milk crates & rubbish in view of customers

  Yes

  No

  N/A

• Windows and ledges and frames are clean

  Yes

  No

  N/A

• Outside tables and chairs are in good condition, no residue or wobbly tables

  Yes

  No

  N/A

Cleanliness and Maintenance - FOH/Customer Area

• Customer dining area floors and skirting clean and in good condition

  Yes

  No

  N/A

• Customer dining area tables and table bases are clean and in good condition, no residue or wobbly tables

  Yes

  No

  N/A

• All seating are clean and in good condition

  Yes

  No

  N/A

• Lighting, fans, A/C, walls are working and clean and free from dust build up

  Yes

  No

  N/A

Cleanliness and Maintenance - Customer bathroom

• Toilet facilities are clean, well maintained and in proper working order

  Yes

  No

  N/A

• Sanitary bin available

  Yes

  No

  N/A

• Hand basin is clean, single service soap and towel dispensers operable and full

  Yes

  No

  N/A

Cleanliness and Maintenance - Equipment & Utensils

• Utensils are in good working order, rotated and sanitised every 2 hours or as required

  Yes

  No

  N/A

• All equipment (i.e.) stoves, grills, refrigerators (seals,shelves), tables, sinks, ect. cleaned and well maintained

  Yes

  No

  N/A

• Microwave: clean and in good repair

  Yes

  No

  N/A

• Sandwich press: Teflon in good repair and clean

  Yes

  No

  N/A

• Dishwasher: clean & working

  Yes

  No

  N/A

• Ice bin is working, clean and free from build up, ice scoop placed seperately from ice

  Yes

  No

  N/A

• Salamander/ bun toaster: clean and in good repair

  Yes

  No

  N/A

• Walk-in Fridge: floors clean, product of the floor or in crates, date codes on all products, containers are in good condition, Raw products on bottom shelf, stocked rotated

  Yes

  No

  N/A

• Tongs, meat press, grill scraper, oil skimmer available and in use

  Yes

  No

  N/A

• Range hood/ exhaust vents are clean and working, walls are free from grease

  Yes

  No

  N/A

• All food storage containers are in good condition

  Yes

  No

  N/A

• Kitchen shelving is clean, organised and tidy

  Yes

  No

  N/A

Administration, WHS, Compliance

• Pest control completed every 3-6 months with a licensed pest control company

  Yes

  No

  N/A

• Nominated Food safety supervisor has their up-to-date certificate on display

  Yes

  No

  N/A

• Food grade gloves are available and all staff are wearing them when in direct contact with food. Gloves are changed as needed (i.e. changing stations, touching face/hands, non-sanitary surfaces or raw meat)

  Yes

  No

  N/A

• Employees are well presented and in full clean uniform

  Yes

  No

  N/A

• Fire extinguisher - up to date and easily accessible

  Yes

  No

  N/A

• First aid kit - fully stocked and available

  Yes

  No

  N/A

• Wet floor signage - good condition and available

  Yes

  No

  N/A

• Temp log in use or entered on the appropriate PM App

  Yes

  No

  N/A

• Clean sanitised cloths are in use and prep area is kept clean and tidy

  Yes

  No

  N/A

• Chopping boards: in good condition and correct colour available (brown, white & green)

  Yes

  No

  N/A

• Fry vats have the correct oil level and within quality standard and free from build up.

  Yes

  No

  N/A

• Filtering safety gloves available and in good repair

  Yes

  No

  N/A

• Under bench fridges: clean, seals are clean an in good condition, product is stored in containers with date codes

  Yes

  No

  N/A

• Wastage sheet - laminated copy displayed for staff to use and entered into the POS at EOD trade

  Yes

  No

  N/A

• Sanitiser spray bottles in use, concentration 100-2--pp. Sanitiser chux or tea towel available

  Yes

  No

  N/A

Food & drink display

• Food and pastry cabinet is abundent, and nicely presented and made in accordance to the recipe cards?

  Yes

  No

  N/A

• All products have the correct laminated tag

  Yes

  No

  N/A

• Is PAR level appropriate accoding to time of day

  Yes

  No

  N/A

• Food cabinets are clean and door runners in good condition and free from crumbs

  Yes

  No

  N/A

• Sandwich and Pastry boards and shelving are clean and in good condition

  Yes

  No

  N/A

• Date code written on sandwiches and pastries

  Yes

  No

  N/A

Pastry cabinet

• GF products are wrapped and not in contact with other products

  Yes

  No

  N/A

• Date codes written on all pastries

  Yes

  No

  N/A

Beverages

• Drinks are fully stocked, front facing and as per planogram, pricing and lables on all beverages (and yoghurt if applicable)

  Yes

  No

  N/A

• Redbull in stock with all 3 varieties (original, tropical and sugar free)

  Yes

  No

  N/A

• Fridge is clean internally and externally, including glass seals, shelves

  Yes

  No

  N/A

Suppliers

• Store is compliant and ordering with the approved suppliers and pantry lists (reliable, Mungah bakery, Wellness by Tess, Premiere NP, IBD,Supply fresh, tea drop, complete coffee, asahi)

  Yes

  No

  N/A

• Is the Franchisee using ConectTeam

  Yes

  No

  N/A

Guest Experience

• Customer service steps are followed according to PM customer service steps (Smile/greeting, upsell/suggestive sell, repeat the order to ensure order accuracy, farewell, offer PM coffee cards and promote the PM App)

  Yes

  No

  N/A

• Upsell chart available under POS and staff are suggestive selling or Upselling

  Yes

  No

  N/A

• Order is packed according to the PM packing guide with the correct napkins/cutlery | Dine in: plated up according to recipe cards

  Yes

  No

  N/A

• Table touching occuring (staff asking guests if they enjoyed their meal)

  Yes

  No

  N/A

• Customers are served within a timely manner: speed of service <5 min

  Yes

  No

  N/A

Critical Deviations - BOH Food

• All potentially Hazardous food (chicken, Eggs, Dairy products) is in-date and stored at 4 degrees or below

  Yes

  No

  N/A

• Ingredients are stored and held within the safe temperature guide - 2-hour/ 4-hour rule

  Yes

  No

  N/A

• Any potentially Hazardous foods not being used from the previous night

  Yes

  No

  N/A

• Internal fridge temperature at or below 4 degrees

  Yes

  No

  N/A

• Internal freezer temperature at or below -19 degrees

  Yes

  No

  N/A

• Thermometer available and working

  Yes

  No

  N/A

• Up to-date Recipe cards are available

  Yes

  No

  N/A

• Are all grill products cooked as per PM procedure (e.g. grill press being used for meat patties)

  Yes

  No

  N/A

• Sauce bottles are clean and labeled

  Yes

  No

  N/A

• Are menu items made as per recipe cards including correct quantity/portion

  Yes

  No

  N/A

Food Menu item assesment:

undefined

• Menu item:

• Preperation steps/cooking procedures: Is it made as per recipe card? specify details

  Yes

  No

  N/A

Hot Coffee Beverage item

• Menu item:

• Preperation steps/cooking procedures: Is it made as per recipe card? specify details

  Yes

  No

  N/A

Coffee Equipment

• Is the machine well maintained

  Yes

  No

  N/A

• Is the coffee grinder calibration correct and coffee pour time accurate

  Yes

  No

  N/A

• Is the bean hopper free from oil build up and beans kept to a minimum level to ensure freshness

  Yes

  No

  N/A

• Are the group handles/seals in good working order

  Yes

  No

  N/A

• Is the knock box in good condition

  Yes

  No

  N/A

Fair Work Compliance

• Timesheet/ wage tracking in use

  Yes

  No

  N/A

• Staff are recieving payslips including any entitlements, Super and deductions

  Yes

  No

  N/A

• Record of all employee details is available and up to date

  Yes

  No

  N/A

• Roster Template in use

  Yes

  No

  N/A

• Opportunities

• Any issues with suppliers

• Marketing opportunities

  Yes

  No

  N/A

• Franchisee feed back

• Any comments

  Yes

  No

  N/A