RESTAURANT VISIT AGENDA (RVA) - Wendy’s - duplicate

• Client / Site

• Conducted on

  Date

• Completed by

• Ops Leader

• Location
  Address

• INSTRUCTIONS
  
  • Answer the questions below by typing in your responses.
  • To add a Corrective Measure click on the paperclip icon then "Add Action," provide a description, assign to a member, set priority, and due date.
  • Complete audit by providing digital signature.
  • Share your report by exporting as PDF, Word, Excel or Web Link.

• RESTAURANT

• DAY-PART

VOICE OF THE CUSTOMER

• OVERALL SATISFACTION:

• Restaurant

• National Average

• TASTE:

• Restaurant

• National Average

• FRIENDLINESS:

• Restaurant

• National Average

• SPEED:

• Restaurant

• National Average

• ACCURACY:

• Restaurant

• National Average

• CLEANLINESS:

• Restaurant

• National Average

RECENT CUSTOMER COMMENTS

• Click "Add Comment" button to enter and rate the comment/s. You can add multiple times.

Comment

• ✔ or ✖<br>

  ✔

  ✖

FOLLOW-UP AND OBJECTIVES FROM PRIOR VISIT

• Click "Add Objective" button to enter and provide the due date. You can add multiple times.

Objective

• DUE DATE

  Date

• For the below questions:
  • Please select the answer from the choices provided.
  • You can Add photos and notes by clicking on the paperclip icon.

CORE SYSTEMS CHECK

• TASTE:

• Production Team Training

  ✔

  N/A

• Ops Leader Walkthroughs

  ✔

  N/A

• Ops Leader TM/Huddles

  ✔

  N/A

• Waste Buckets

  ✔

  N/A

• VTAs

  ✔

  N/A

• FRIENDLINESS:

• Interviewing & Selection

  ✔

  N/A

• Crew Recognition

  ✔

  N/A

• BLAST

  ✔

  N/A

• Positioning Guides

  ✔

  N/A

• Ops Leader Walkthroughs

  ✔

  N/A

• SPEED:

• Forecasting

  ✔

  N/A

• Proper Scheduling

  ✔

  N/A

• Prep Charts

  ✔

  N/A

• Bin Charts

  ✔

  N/A

• Rush Ready

  ✔

  N/A

• ACCURACY:

• Order Taker Training

  ✔

  N/A

• Crew Communication

  ✔

  N/A

• Ops Leader TTM

  ✔

  N/A

• Food Delivery

  ✔

  N/A

• Organization & Storage

  ✔

  N/A

• CLEANLINESS:

• TRC System

  ✔

  N/A

• Proper Scheduling

  ✔

  N/A

• Post-Rush

  ✔

  N/A

• Closing

  ✔

  N/A

• Ops Leader Walkthroughs

  ✔

  N/A

OPS LEADER BEHAVIORS

• DOP Completed and Executed

  Compliant

  Non-Compliant

  N/A

• Shift Goals Established and Communicated

  Compliant

  Non-Compliant

  N/A

• Huddles Consistently Executed

  Compliant

  Non-Compliant

  N/A

• Ops Leader Conducts Appropriate Walk-Throughs

  Compliant

  Non-Compliant

  N/A

• Utilizing Wendy’s Operating Systems

  Compliant

  Non-Compliant

  N/A

• TTM Utilized

  Compliant

  Non-Compliant

  N/A

• Eliminates Slow Points / Assists and Repositions

  Compliant

  Non-Compliant

  N/A

• Role Models Customer Interaction / Table Visits

  Compliant

  Non-Compliant

  N/A

• Food Safety Standards Enforced

  Compliant

  Non-Compliant

  N/A

• Support Mangers Provides Coaching

  Compliant

  Non-Compliant

  N/A

WINNING CREW BEHAVIORS OBSERVED

• Click "Add Winning Behavior" button to enter Winning Behavior/s observed from the crew. You can add multiple times.

Winning Behavior

WINNING STREAK DISRUPTERS

• Click "Add Disrupter" button to enter Winning Streak Disrupter/s observed. You can add multiple times.

Disrupter

FUTURE FOCUS AREA / OTHER

• Click "Add Focus/Other" button to enter Future Focus Area or Other items observed and the Due Date. You can add multiple times.

Focus/Other

• DUE DATE

  Date

Sign off

• GM Name and Signature:

  Sign

• DM/Operator/Owner Name and Signature:

  Sign