Restaurant Visit Audit 2016

• Restaurant Visit Audit 2016

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Cleanliness and Sanitation

• Building and Parking Lot

  Yes

  No

  N/A

• Employees 'fall in line' parking in designated area?

  Yes

  No

  N/A

• All Exterior signage is working?

  Yes

  No

  N/A

• Landscaping free of weeds and overgrowth?

  Yes

  No

  N/A

• Landscaping alive if season relevant?

  Yes

  No

  N/A

• Parking lot clean?

  Yes

  No

  N/A

• Parking lot need striping?

  Yes

  No

  N/A

• Asphalt in good condition?

  Yes

  No

  N/A

• Dumpster gate and concrete in good repair and clean?

  Yes

  No

  N/A

• Dumpster gate secure?

  Yes

  No

  N/A

• Exterior lights operational?

  Yes

  No

  N/A

• Building free of foreign material? Birds nest, wasp nest, spiderwebs, etc.

  Yes

  No

  N/A

• Exterior paint in good condition?

  Yes

  No

  N/A

• Front doors clean?

  Yes

  No

  N/A

• Trash cans emptied in the mornings?

  Yes

  No

  N/A

• Cigarette post clean?

  Yes

  No

  N/A

• Umbrellas clean and free of mold?

  Yes

  No

  N/A

• Umbrellas up if out?

  Yes

  No

  N/A

• Fountain Clean?

  Yes

  No

  N/A

• Exterior Notes:

Interior- FOH

• Hand sinks- clean, stocked and used for hands only?

  Yes

  No

  N/A

• Hot and cold work at all HOH sinks?

  Yes

  No

  N/A

• Floors cleaned and dried between peak periods?

  Yes

  No

  N/A

• HOH walls clean?

  Yes

  No

  N/A

• Shelves clean and free of debris?

  Yes

  No

  N/A

• Dumpster area clean, free of flies?

  Yes

  No

  N/A

• Dust pans clean and hung upside down?

  Yes

  No

  N/A

• Refrigerators cleaned nightly?

  Yes

  No

  N/A

• Equipment clean- under/behind/over?

  Yes

  No

  N/A

• HVAC vents clear of dust?

  Yes

  No

  N/A

• Stainless equipment free of taped signs?

  Yes

  No

  N/A

• There are not any pest control issues?

  Yes

  No

  N/A

• Ice machine clean?

  Yes

  No

  N/A

• Ice knocked down?

  Yes

  No

  N/A
Dish

• Reasonable amount of dishes to be cleaned?

  Yes

  No

  N/A

• Safe working environment?

  Yes

  No

  N/A
Attic

• Clean and organized?

  Yes

  No

  N/A

• Appropriate amount of inventory on hand?

  Yes

  No

  N/A

• Maintenance Issues:

• HOH Notes:

High Quality Food

Food

• Today's ribs? Pars correct?

  Yes

  No

  N/A

• Tea brewed correctly?

  Yes

  No

  N/A

• Fries- following procedures for hot fries?

  Yes

  No

  N/A

• Croissants proofed correctly?

  Yes

  No

  N/A

• 4 rack salad bowl system- using frozen salad bowls?

  Yes

  No

  N/A

• Queso correct temperature? Consistency?

  Yes

  No

  N/A

• Spinach Dip- Correct portion? Recipe followed?

  Yes

  No

  N/A
Chicken Tenders

• Cooked correctly 2x2?

  Yes

  No

  N/A

• Batter made correctly? Stirred? Season flour 6" lexan, correct?

  Yes

  No

  N/A

• Sized correctly?

  Yes

  No

  N/A

• Chips fresh & cooked correctly?

  Yes

  No

  N/A

• BioTherms in use- burgers? steaks? chicken?

  Yes

  No

  N/A

• Fresh hot chicken in salads?

  Yes

  No

  N/A

• Recipe books clean, updated and used by prep team? Date of recipes?

  Yes

  No

  N/A

• Cutting gloves being worn by prep team?

  Yes

  No

  N/A

• Temp checks being performed correctly? Corrective action?

  Yes

  No

  N/A

• False bottoms used when applicable?

  Yes

  No

  N/A

• Appropriate fill level for product on line?

  Yes

  No

  N/A

• Food Notes:

Bar

• Product Audit- appropriate inventory level?

  Yes

  No

  N/A

• Drink books correct?

  Yes

  No

  N/A

• Any extra/not to spec product?

  Yes

  No

  N/A

• Service bar crayon?

  Yes

  No

  N/A

• To Go procedure (bagging in front of guest, to go reminder stapled to bag) being followed?

  Yes

  No

  N/A

• Check in front of every guest?

  Yes

  No

  N/A

• Soda gun clean?

  Yes

  No

  N/A

• Squirrel area clean?

  Yes

  No

  N/A

• Floors clean and dry?

  Yes

  No

  N/A

Ticket Times

• Over/Under system in place?

  Yes

  No

  N/A

• Talking ticket times?

  Yes

  No

  N/A

• Full hands in/full hands out being followed?

  Yes

  No

  N/A

• Manager managing window?

  Yes

  No

  N/A

• Wall clock in clear view and easily readable?

  Yes

  No

  N/A

• Ticket time notes:

Hospitality

• Employees greeting guests with smile and 'Welcome to Cheddar's'?

  Yes

  No

  N/A

• Employees thanking guests as they leave?

  Yes

  No

  N/A

• Manager presence in dining room- including conducting table visits (not just reactionary)?

  Yes

  No

  N/A

• Engaging guests and employees?

  Yes

  No

  N/A

• Hosts handing menus to guests at the table?

  Yes

  No

  N/A

• Host following script?

  Yes

  No

  N/A

• Server following script?

  Yes

  No

  N/A

• Bartender following script?

  Yes

  No

  N/A

• Manager running recooks?

  Yes

  No

  N/A

• Hospitality Notes:

Developing Talent

• 'Treating staff like volunteers'?

  Yes

  No

  N/A

• Total hourly staff?

• Current Servers?

• Current Cooks?

• Servers Needed?

• Cooks Needed?

• Staffing level Notes:

• Are potential MITs being identified and developed?

  Yes

  No

  N/A

• Developing talent notes:

Office/Systems

Petty Cash Review

• Proper procedure- original receipts attached to petty cash receipt

  Yes

  No

  N/A

• Food purchases only

  Yes

  No

  N/A

• Correct amount

  Yes

  No

  N/A

• PC on hand $

  Yes

  No

  N/A

• PC and receipts match the daily records

  Yes

  No

  N/A
Daily GSR/GTR Review

• Deposit slips attached- lunch & dinner

  Yes

  No

  N/A

• Verify deposit tickets are being matched to daily deposit logs

  Yes

  No

  N/A

• QSAs, voids, manager food and employee meal receipts are noted with details, initialed by manager

  Yes

  No

  N/A

• QSAs, voids, and comps are reconciled to GTR?

  Yes

  No

  N/A

• Foreign GC settled by managers only?

  Yes

  No

  N/A
Employee file review

• Complete and correct personnel files/HIPAA files (green/red files or Recruiting Management) - All active employees

  Yes

  No

  N/A

• Complete and correct I-9s in binder for active employees (signature/dates/certification)

  Yes

  No

  N/A

• TN TLEA Book Current

  Yes

  No

  N/A

• NC EVerify Posters Posted

  Yes

  No

  N/A
Payroll & Tip Share certification

• Each payroll (in period box or on hard drive)

  Yes

  No

  N/A

• Pay Register

  Yes

  No

  N/A

• Squirrel payroll report

  Yes

  No

  N/A

• Reconcilitation

  Yes

  No

  N/A

• Exception Log

  Yes

  No

  N/A

• Verify active vs. paid variance <5%

  Yes

  No

  N/A

• Employee signed receipt of tip share

  Yes

  No

  N/A

• Employee Tip Share Report matches Tip Share Log

  Yes

  No

  N/A
New Hires

• Local Tax deduction (if applicable) checked in Enterprise

  Yes

  No

  N/A
Period Box Audit

• Box for each period with Cash Outs, Invoices, Daily Tracking Forms, Tip Shares, Payroll Records & bank deposit slips

  Yes

  No

  N/A

• Security- Clean Cameras, Door Sensors, Software Virus and Computer Hardware

  Yes

  No

  N/A

• Detex after 11?

  Yes

  No

  N/A

• Keys- armor car key and extra safe key

  Yes

  No

  N/A

• Fantasy Football scoreboard visible/current?

  Yes

  No

  N/A

• Federal poster current

  Yes

  No

  N/A

• Current Workers Compensation policy posted

  Yes

  No

  N/A

• State posters current

  Yes

  No

  N/A

• Steve's Basics Posters?

  Yes

  No

  N/A

• Team member personal information visible in office

  Yes

  No

  N/A

• Harassment free policy posted

  Yes

  No

  N/A

• Office comments, corrective actions taken

  Yes

  No

  N/A
Labor

• Appropriately staffed for current day?

  Yes

  No

  N/A

• Using labor matrix?

  Yes

  No

  N/A

• At least one manager is familiar with entree (or plate) production numbers?

  Yes

  No

  N/A
Office PC's

• Printer and scanner working properly?

  Yes

  No

  N/A

• Admin PC is using Google Drive?

  Yes

  No

  N/A

• Hardware in network box/under office counter well kept, free of dust and debris?

  Yes

  No

  N/A
Security Cameras/Systems

• All cameras working and free of obstructions?

  Yes

  No

  N/A

• Outside mechanical room lock, and back kitchen lock- check access reader device- All working and locked?

  Yes

  No

  N/A

• Walk In- Check camera and verify panic button

  Yes

  No

  N/A
Point of Sale

• All printers working? (Thermals/Bar/Kitchen)

  Yes

  No

  N/A

• Kitchen printer - is there a spare?

  Yes

  No

  N/A

• Host stand pagers- Working, in order, and enough on hand?

  Yes

  No

  N/A

• All terminals in good working order (calibration, screens)?

  Yes

  No

  N/A
Music, TV's and Phones

• TV's - Clean, clear and secure. (do they look loose?) - Do they need upgraded

  Yes

  No

  N/A

• Check sound system: Amp issues- or bad speakers?

  Yes

  No

  N/A

• Outside speakers working?

  Yes

  No

  N/A

• Phone system in good working order?

  Yes

  No

  N/A