Title Page
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Conducted on
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Prepared by
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Location
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Location:
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Date:
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Number of Guests:
Questions to ask during visit:
Arrival:
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Were you greeted at the door by a friendly Door Host or Manager?
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How long did you wait before been sat at your table? minutes
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Were you sat at your table in a personal manner and name of server introduced?
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Were menus opened at the table or placed flat on table?
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If children at table, were colouring sheets/crayons offered to children?
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Were restaurant toilets pointed out to you?
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Was your table fully set with cutlery, napkins and marketing material?
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Name of your server?
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Drinks:
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Were cocktails/drinks offered to you by server?
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List cocktails/drinks ordered at table?
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How long did it take for cocktails/drinks to arrive? minutes
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Were drinks prepared to recipe?
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Garnish of drinks made to recipe?
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Glassware of drinks made to recipe?
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Visual presentation of cocktails?
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Taste of cocktails/drinks?
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Were you offered a free refill on soda if ordered?
Starters
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List starters ordered?
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Were apps-side plates/wipes/tooth picks brought to table?
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How long did it take for starters to arrive? minutes
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Were starters prepared to recipe?
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Visual presentation of starters?
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Taste of starters?
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Temperature of starters?
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Were starter plates cleared when finished and cutlery replenished?
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Food Main
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Photo of mains & sides
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List mains ordered at table?
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List sides ordered at table?
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Were upsells/onion rings/garlic bread/loaded fries suggested to your table?
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How long did it take for mains to arrive? minutes
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Were mains prepared to recipe?
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If steak ordered were you asked if steak is cooked to your likeness?
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Visual presentation of mains?
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Taste of mains?
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Temperature of mains?
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Were all mains/sides plates cleared when finished ?
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Desserts:
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Were desserts suggested and promoted at your table?
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List desserts offered ordered?
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How long did it take for desserts to arrive? minutes
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Were desserts made to recipe?
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Visual presentation of dessert?
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Taste of desserts?
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Were tea/coffee/drinks offered with/after desserts?
Service:
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Describe your server’s performance? Poor/average/good/ OMG excellence
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Did you have the same server throughout your experience? Same server/different server
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Did your server engage with your party throughout your meal?
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Did your server engage with all guests in the same manner?
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Did you have to ask for the bill?
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How long was the payment process? 2 min 4 min 7mim 10+min
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Did you pay with vouchers?
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Were you given change in vouchers if change over €10? Voucher/cash/coins/na
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Ambience:
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Was restaurant staffed to the correct level?
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Was lighting level correct for time of day?
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Was the restaurant clean throughout your visit?
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Were tables cleared and reset promptly for new guests?
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Were toilets clean & restocked?
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Was music set at the right level throughout your visit?
Overall Experience:
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Describe any ‘OMG. Moments during your visit?
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Would you return?
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Would you recommend to a friend to visit?
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What did you like most about your visit?
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Rate your overall experience? Poor/average/ very good/ OMG excellence
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Rate your overall experience?
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What would you change from your experience?
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What could improve from your experience?
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Additional comments relating to your visit
