Retail shop audit WC

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

External/Housekeeping

• windows & doors are clean

  Yes

  No

  N/A

• view from outside looking into unit is clear and clutter free

  Yes

  No

  N/A

• sales floor is clean and clear of rubbish

  Yes

  No

  N/A

• pic n mix/jelly bean/sherbert (where applicable) to SOP standard and cleaning is in place

  Yes

  No

  N/A

• all fixtures clean and free of stickers

  Yes

  No

  N/A

• display at front of store reflects weather/seasonality

  Yes

  No

  N/A

Store Standards

• does the food hygiene audit score green

  Yes

  No

  N/A

• cash desk is clutter free & set up to SOP standards

  Yes

  No

  N/A

• All aisles and spaces between them are at least 1.2 metres

  Yes

  No

  N/A

• Ice cream freezer layed out to latest planogram

  Yes

  No

  N/A

• Pricing. Check 100 SKU's are priced (95% pass)

  Yes

  No

  N/A

• Minimum of one BNCL sign displayed at till counter

  Yes

  No

  N/A

• Unit layout corresponds to latest shop floor plan

  Yes

  No

  N/A

• Unit filled. check all bays for no gaps

  Yes

  No

  N/A

• Weekly range check completed and actioned

  Yes

  No

  N/A

• All fixtures and shelving in good condition

  Yes

  No

  N/A

• Nestle stock displayed as per latest planogram<br>

  Yes

  No

  N/A

• Coke fridge layed out to planogram

  Yes

  No

  N/A

• All promotions set us with POS

  Yes

  No

  N/A

• Space contribution used and unit layout corresponds

  Yes

  No

  N/A

People

• Host rota 3 weeks in advance

  Yes

  No

  N/A

• Staff planning tool being used daily

  Yes

  No

  N/A

• All hosts uniform to the correct standard

  Yes

  No

  N/A

• All guests offered an upsell at the till point and BNCL where applicable

  Yes

  No

  N/A

• All hosts aware of unit performance for the week & budgeted SPH

  Yes

  No

  N/A

• All team members received a daily brief

  Yes

  No

  N/A

• Team members aware of latest mystery guest score and action plan

  Yes

  No

  N/A

• All observation checks completed for all team members for the month

  Yes

  No

  N/A

• Team member training completed, signed off and tracker updated

  Yes

  No

  N/A

Profit Protection

• Todays checklist completed and accurate

  Yes

  No

  N/A

• Temp checks completed today

  Yes

  No

  N/A

• All damages up to date with no build up

  Yes

  No

  N/A

• Check 20 products for date rotation

  Yes

  No

  N/A

• Rear of unit fully secure

  Yes

  No

  N/A

• Stockroom fully set up to SOP

  Yes

  No

  N/A

• Team aware of unit fire evacuation procedure

  Yes

  No

  N/A

• Team aware of unit fire call points & fire card

  Yes

  No

  N/A

• Host personal property stored in lockers

  Yes

  No

  N/A

• Till discrepancies investigated daily and actioned

  Yes

  No

  N/A

• Refunds/voids/no sales under control

  Yes

  No

  N/A

• Health & Safety Audit completed & scored green

  Yes

  No

  N/A

• Health & Safety audit actions form last audit have been completed

  Yes

  No

  N/A

Back of House

• All fire exits clear

  Yes

  No

  N/A

• Notice board set up to SOP

  Yes

  No

  N/A

• SOP's available in unit

  Yes

  No

  N/A

• Back office clean and tidy

  Yes

  No

  N/A

• Rear of unit clear of rubbish

  Yes

  No

  N/A

• Latest mystery guest score displayed on notice board with unit action plan

  Yes

  No

  N/A

• Comments

• Signature

  Sign