Retail Store Assessment

• Store

• Map Stamp
  Address

• Document No.

• Conducted on

  Date

• Prepared by

Exterior of Store

• Window posters are up & current.

  Yes

  No

  N/A

• All entry points to the store are secure.

  Yes

  No

  N/A

• General appearance from outside of the store is neat, clean & tidy.

  Yes

  No

  N/A

• Signage header board / light box

• Glass window front

• Ground Surface

• Rubbish bins

• Trolley bay

• Garden beds / lawns / edging

• Community notice board

• Operating hours visible.

  Yes

  No

  N/A

Entry of Store

• Ambience/Atmosphere is consistent of a trading supermarket.

  Yes

  No

  N/A

• Shopping trolleys & baskets are available, clean & tidy.

  Yes

  No

  N/A

• Notices / Posters / Seasonal POS are well presented.

  Yes

  No

  N/A

• Conditions of entry

• Security CCTV monitoring

• Music playing.

  Yes

  No

  N/A

Staff

• Staff are approachable & customer conscientious.

  Yes

  No

  N/A

• Personal grooming & hygiene is maintained.

  Yes

  No

  N/A

• Uniforms are clean, neat & tidy.

  Yes

  No

  N/A

• Name tags are worn.

  Yes

  No

  N/A

Front End

• Overview of register area from customers view is acceptable.

  Yes

  No

  N/A

• Registers adequately staffed at all times.

  Yes

  No

  N/A

• Customers at the checkout aren't more than 2 deep waiting.

  Yes

  No

  N/A

• Counter displays are well merchandised.

  Yes

  No

  N/A

• Register bench tops are clean & tidy.

  Yes

  No

  N/A

• Carry bags are available.

  Yes

  No

  N/A

• Register rolls for receipts are available.

  Yes

  No

  N/A

• Counter storage spaces are organised & tidy.

  Yes

  No

  N/A

• Rubbish bins are available and tidy.

  Yes

  No

  N/A

• Registers not in use are logged off.

  Yes

  No

  N/A

• POS equipment in working order.

  Yes

  No

  N/A

• Cashier following manger/supervisor tasks when not serving.

  Yes

  No

  N/A

• Rewards cards are being promoted.

  Yes

  No

  N/A

• Fuel rebate is being promoted.

  Yes

  No

  N/A

• Correct customer service technique being practiced.

  Yes

  No

  N/A

• Response

  Select customers feel welcome interested in our customers solving our customers problems giving our customers your undivided attention making our customers wait displaying a "can do" attitude to our customers displaying best manners at all times always remain positive

  • customers feel welcome
  • interested in our customers
  • solving our customers problems
  • giving our customers your undivided attention
  • making our customers wait
  • displaying a "can do" attitude to our customers
  • displaying best manners at all times
  • always remain positive

Floor stacks & End displays

• Talkers are up and used properly.

  Yes

  No

  N/A

• Displays are well presented & stocked.

  Yes

  No

  N/A

Produce

• Overall appearance from customer's view is acceptable.

  Yes

  No

  N/A

• Display cabinet is presented clean & tidy.

  Yes

  No

  N/A

• Price tags are current & tidy.

  Yes

  No

  N/A

• Weekly specials are promoted.

  Yes

  No

  N/A

• Plastic produce bags (gusset bags) are available.

  Yes

  No

  N/A

• Preparation area bench tops are clean & tidy.

  Yes

  No

  N/A

• Preparation area floor is clean & tidy.

  Yes

  No

  N/A

• Preparation area Walls are clean & tidy.

  Yes

  No

  N/A

• Department is freshly stocked with no over/under stocks.

  Yes

  No

  N/A

• Date codes are checked.

  Yes

  No

  N/A

• Product on show which is Out of Date.

OOD Item

• Image

  Media

• Expiry Date

  Date

Delicatessen & Seafood

• Overall appearance from customer's view is acceptable.

  Yes

  No

  N/A

• Display cabinet is presented clean & tidy.

  Yes

  No

  N/A

• Price tags are current & tidy.

  Yes

  No

  N/A

• Weekly specials are promoted.

  Yes

  No

  N/A

• Preparation area bench tops are clean & tidy.

  Yes

  No

  N/A

• Preparation area floor is clean & tidy.

  Yes

  No

  N/A

• Preparation area Walls are clean & tidy.

  Yes

  No

  N/A

• Equipment & utensils are in good working order with no damage evident.

  Yes

  No

  N/A

• Department is freshly stocked with no over/under stocks.

  Yes

  No

  N/A

• Date codes are checked.

  Yes

  No

  N/A

• Product on show which is Out of Date.

OOD Item

• Image

  Media

• Expiry Date

  Date

Meat

• Overall appearance from customer's view is acceptable.

  Yes

  No

  N/A

• Display cabinet is presented clean & tidy.

  Yes

  No

  N/A

• Price tags are current & tidy.

  Yes

  No

  N/A

• Weekly specials are promoted.

  Yes

  No

  N/A

• Markdowns are actioned.

  Yes

  No

  N/A

• Department is freshly stocked with no over/under stocks.

  Yes

  No

  N/A

• Date codes are checked.

  Yes

  No

  N/A

• Product on show which is Out of Date.

OOD Item

• Image

  Media

• Expiry Date

  Date

Bakery

• Overall appearance from customer's view is acceptable.

  Yes

  No

  N/A

• Price tags are current & tidy.

  Yes

  No

  N/A

• Weekly specials are promoted.

  Yes

  No

  N/A

• Department is freshly stocked with no over/under stocks.

  Yes

  No

  N/A

• Date codes are checked.

  Yes

  No

  N/A

• Product on show which is Out of Date.

OOD Item

• Image

  Media

• Expiry Date

  Date

Dairy

• Overall appearance from customer's view is acceptable.

  Yes

  No

  N/A

• Display cabinet is presented clean & tidy.

  Yes

  No

  N/A

• Price tags are current & tidy.

  Yes

  No

  N/A

• Weekly specials are promoted.

  Yes

  No

  N/A

• Cool room floor is clean & tidy.

  Yes

  No

  N/A

• Cool room Walls are clean & tidy.

  Yes

  No

  N/A

• Department is well stocked with no over/under stocks.

  Yes

  No

  N/A

• Date codes are checked.

  Yes

  No

  N/A

• Product on show which is Out of Date.

OOD Item

• Image

  Media

• Expiry Date

  Date

Freezer

• Overall appearance from customer's view is acceptable.

  Yes

  No

  N/A

• Display cabinet is presented clean & tidy.

  Yes

  No

  N/A

• Price tags are current & tidy.

  Yes

  No

  N/A

• Weekly specials are promoted.

  Yes

  No

  N/A

• Freezer room floor is clean & tidy.

  Yes

  No

  N/A

• Freezer room Walls are clean & tidy.

  Yes

  No

  N/A

• Department is well stocked with no over/under stocks.

  Yes

  No

  N/A

• Date codes are checked.

  Yes

  No

  N/A

• Product on show which is Out of Date.

OOD Item

• Image

  Media

• Expiry Date

  Date

Liquor

• Overall appearance from customer's view is acceptable.

  Yes

  No

  N/A

• Fridge displays are presented clean & tidy.

  Yes

  No

  N/A

• Price tags are current & tidy.

  Yes

  No

  N/A

• Weekly specials are promoted.

  Yes

  No

  N/A

• Cool room floor is clean & tidy.

  Yes

  No

  N/A

• Cool room Walls are clean & tidy.

  Yes

  No

  N/A

• Age restriction sign is evident at registers.

  Yes

  No

  N/A

• Department is well stocked with no over/under stocks.

  Yes

  No

  N/A

• Date codes are checked.

  Yes

  No

  N/A

• Product on show which is Out of Date.

OOD Item

• Image

  Media

• Expiry Date

  Date

Grocery

• Overall appearance from customer's view is acceptable.

  Yes

  No

  N/A

• Shelf fixtures are presented clean & tidy.

  Yes

  No

  N/A

• Price tags are current & tidy.

  Yes

  No

  N/A

• Weekly specials are promoted.

  Yes

  No

  N/A

• No stock is left on floor unattended.

  Yes

  No

  N/A

• Department is well stocked with no over/under stocks.

  Yes

  No

  N/A

• Date codes are checked.

  Yes

  No

  N/A

• Product on show which is Out of Date.

OOD Item

• Image

  Media

• Expiry Date

  Date

Tobacco

• Age restriction signs are evident at the register.

  Yes

  No

  N/A

• Department is well stocked with no over/under stocks.

  Yes

  No

  N/A

• Price tags are current & tidy.

  Yes

  No

  N/A

• No stock is left on floor unattended.

  Yes

  No

  N/A

Compliance

• Black & Gold talkers are current & tidy.

  Yes

  No

  N/A

• IGA Signature talkers are current & tidy.

  Yes

  No

  N/A

• Community Chest Weekly talkers are current & tidy.

  Yes

  No

  N/A

• Locked Down Low Price talkers are current & tidy.

  Yes

  No

  N/A

• IGA Marketing Promotions & Competitions.

  Yes

  No

  N/A

• Scale checks done daily.

  Yes

  No

  N/A

• Temperature checks done daily.

  Yes

  No

  N/A

Back Dock

• No stock stored on floor.

  Yes

  No

  N/A

• Stock trolleys emptied or waiting to be worked on.

  Yes

  No

  N/A

• No shopping trolleys in store room.

  Yes

  No

  N/A

• Walk ways are kept clear & tidy.

  Yes

  No

  N/A

• Credit area tidy & not over loaded with stock.

  Yes

  No

  N/A

• Bins are available and tidy.

  Yes

  No

  N/A

• Mops, brooms & polish equipment in its place & organised.

  Yes

  No

  N/A

• Roller doors & personnel doors are kept secure at all times.

  Yes

  No

  N/A

• Outside of dock appearance is organised & tidy.

  Yes

  No

  N/A

Staff Room

• Overall appearance is acceptable.

  Yes

  No

  N/A

• Check seals are being used on staff items being brought / bought into the store.

  Yes

  No

  N/A

• Rubbish bins are available & tidy.

  Yes

  No

  N/A

• Accident signs are evident.

  Yes

  No

  N/A

• Fire signs are evident.

  Yes

  No

  N/A

• Hold up signs are evident.

  Yes

  No

  N/A

• Kitchen sink & appliances are in working order & tidy.

  Yes

  No

  N/A

Toilets

• Overall appearance is acceptable.

  Yes

  No

  N/A

• Hand washing procedure sign is evident.

  Yes

  No

  N/A

• Rubbish bin is available & tidy.

  Yes

  No

  N/A

• Hand wash is available.

  Yes

  No

  N/A

• Paper towel is available.

  Yes

  No

  N/A

• Toilet paper is available.

  Yes

  No

  N/A

General Store

• Aisle indicators are in use.

  Yes

  No

  N/A

• Community notice board is maintained.

  Yes

  No

  N/A

• Detailed cleaning is evident.

  Yes

  No

  N/A

• Floor has a shine to it.

  Yes

  No

  N/A

• All lighting available is working.

  Yes

  No

  N/A

• No unattended obstructions are in the way of customers path.

  Yes

  No

  N/A

• Obstruction

  Select milk crates cartons barrels floor stacks ladders / steps stock trolleys mobile displays

  • milk crates
  • cartons
  • barrels
  • floor stacks
  • ladders / steps
  • stock trolleys
  • mobile displays