Retail Store Assessment - duplicate - duplicate

• Store

• Map Stamp
  Address

• Document No.

• Conducted on

  Date

• Prepared by

Exterior of Store

• Window posters are up & current.

  Yes

  No

  N/A

• All entry points to the store are secure.

  Yes

  No

  N/A

• General appearance from outside of the store is neat, clean & tidy.

  Yes

  No

  N/A

• Signage header board / light box

• Glass window front

• Ground Surface

• Rubbish bins

• Trolley bay

• Garden beds / lawns / edging

• Trading hours visible.

  Yes

  No

  N/A

Entry of Store

• Shopping trolleys & baskets are available, clean & tidy.

  Yes

  No

  N/A

• Are the mats clean and dust free

  Yes

  No

  N/A

• Notices / Posters / Seasonal POS are well presented.

  Yes

  No

  N/A

• Security CCTV operating

  Yes

  No

  N/A

• Music playing.

  Yes

  No

  N/A

• Community notice board tidy and maintained

  Yes

  No

  N/A

Checkout department

Staff

• Personal grooming and hygiene standards are meet

  Yes

  No

  N/A

• Uniforms are clean and ironed

  Yes

  No

  N/A

• Name badges are worn

  Yes

  No

  N/A

Customer service

• Customers aren't more than 2 deep waiting

  Yes

  No

  N/A

• Team members helpful and customer focused

  Yes

  No

  N/A

• Sufficient staff roster at all times

  Yes

  No

  N/A

• Register display visible to customers

  Yes

  No

  N/A

• Correct procedure for bag packing used

  Yes

  No

  N/A

• Mode of sale being followed

  Yes

  No

  N/A

• Supervisor available for queries/problems

  Yes

  No

  N/A

Procedures

• Closed checkouts properly secured and signage up

  Yes

  No

  N/A

• Rewards cards/pensioner day signage up

  Yes

  No

  N/A

• IGA a card promoted through signage and mode of sale

  Yes

  No

  N/A

• Visitors book being used/crossed checked with 20 on the floor

  Yes

  No

  N/A

• Fuel rebate is promoted

  Yes

  No

  N/A

Retail area standards

• Impulse stands full/clean

  Yes

  No

  N/A

• Impulse stands ticketed

  Yes

  No

  N/A

• Code of practice signage visible and in good condition

  Yes

  No

  N/A

• Trolleys/baskets cleared from trading area

  Yes

  No

  N/A

• Impulse freezer full and clean

  Yes

  No

  N/A

• Checkout dividers in good condition

  Yes

  No

  N/A

• Drinks fridge well merchandised

  Yes

  No

  N/A

• Register/conveyors clean

  Yes

  No

  N/A

• Overall department cleanliness

  Yes

  No

  N/A

Tobacco

• Age restriction signs are evident

  Yes

  No

  N/A

• Cigarette kiosk compliant ticketing

  Yes

  No

  N/A

• No stock left unattended

  Yes

  No

  N/A

General notes

• Add media

  Media

Produce

Staff

• Personal grooming and hygiene standards are meet

  Yes

  No

  N/A

• Uniforms are clean & ironed

  Yes

  No

  N/A

• Hats worn

  Yes

  No

  N/A

• Name badges are worn

  Yes

  No

  N/A

Compliance

• Scales tared

  Yes

  No

  N/A

• 200% quality guarantee

  Yes

  No

  N/A

• Country of origin

  Yes

  No

  N/A

Customer service

• Team members available

  Yes

  No

  N/A

• Team members helpful and customer focused

  Yes

  No

  N/A

Procedures

• Rotation policy in place

  Yes

  No

  N/A

• Date codes checking

  Yes

  No

  N/A

Range and offer

• Weekly specials promoted

  Yes

  No

  N/A

• Stock levels

  Yes

  No

  N/A

• Product range

  Yes

  No

  N/A

• Visual offer

  Yes

  No

  N/A

• Merchandising of product/flow

  Yes

  No

  N/A

• Flower display maintained

  Yes

  No

  N/A

• Number of out of stocks

  Yes

  No

  N/A

• Stock freshness/quality

  Yes

  No

  N/A

Retail area standards

• JC's nut stand full and ticketed

  Yes

  No

  N/A

• Off location bins full

  Yes

  No

  N/A

• Condition of ticketing/posters and display material

  Yes

  No

  N/A

• Data stripping clean and damage free

  Yes

  No

  N/A

• Floor swept

  Yes

  No

  N/A

• Seed stands full and tidy

  Yes

  No

  N/A

• Floor mats clean and in good condition

  Yes

  No

  N/A

• Department lighting

  Yes

  No

  N/A

• Sufficient bags available

  Yes

  No

  N/A

• Scales clean

  Yes

  No

  N/A

• Fridge and bunks clean

  Yes

  No

  N/A

• All bins/gondolas in good condition

  Yes

  No

  N/A

• Condition of cabinets

  Yes

  No

  N/A

General notes

• Add media

  Media

Bread racks

• Bread full for time of the day

  Yes

  No

  N/A

Delicatessen & Seafood

Staff

• Staff are approachable & customer focused

  Yes

  No

  N/A

• Personal grooming & hygiene standards are meet

  Yes

  No

  N/A

• Uniforms are clean & ironed

  Yes

  No

  N/A

• Hats/hair nets worn

  Yes

  No

  N/A

• Name badges are worn

  Yes

  No

  N/A

Compliance

• Scales tared

  Yes

  No

  N/A

• Country of Origin<br>

  Yes

  No

  N/A

• 200% quality guarantee

  Yes

  No

  N/A

Customer service

• Team members available

  Yes

  No

  N/A

• No excessive waiting times

  Yes

  No

  N/A

• Team members helpful and customer focused

  Yes

  No

  N/A

Procedures

• Cabinet price correct to scales

  Yes

  No

  N/A

• Day dot system/rotation practices

  Yes

  No

  N/A

Range and offer

• Weekly specials promoted

  Yes

  No

  N/A

• Visual offer of dept

  Yes

  No

  N/A

• Stock levels

  Yes

  No

  N/A

• Stock freshness and quality/visual appeal

  Yes

  No

  N/A

• Number of out of stocks

  Yes

  No

  N/A

Cheese barge

• Full and visually appealing

  Yes

  No

  N/A

• Merchandising standards

  Yes

  No

  N/A

• Ticketing and data strip in good condition

  Yes

  No

  N/A

• Number of out of stocks

  Yes

  No

  N/A

Retail area standards

• Condition of ticketing/posters and display material

  Yes

  No

  N/A

• Date codes are checked.

  Yes

  No

  N/A

• Product on show which is Out of Date.

OOD Item

• Image

  Media

• Expiry Date

  Date

• Department lighting

  Yes

  No

  N/A

• Condition of cabinets

  Yes

  No

  N/A

• Scales clean

  Yes

  No

  N/A

• Windows clean

  Yes

  No

  N/A

• Floor clean

  Yes

  No

  N/A

General notes

• Add media

  Media

Meat

Staff

• Personal grooming & hygiene standards are meet

  Yes

  No

  N/A

• Staff are approachable & conscientious

  Yes

  No

  N/A

• Hats/hair nets worn

  Yes

  No

  N/A

• Uniforms are clean & ironed

  Yes

  No

  N/A

• Name badges are worn

  Yes

  No

  N/A

Compliance

• 200% quality guarantee signage

  Yes

  No

  N/A

• Country of origin

  Yes

  No

  N/A

Customer service

• Team members available

  Yes

  No

  N/A

• Team members product knowledge

  Yes

  No

  N/A

• Team members helpful and customer focused

  Yes

  No

  N/A

Procedures

• Markdowns actioned

  Yes

  No

  N/A

• Labels layout/standands

  Yes

  No

  N/A

• Rotation policy in place

  Yes

  No

  N/A

Range and offer

• Stock levels

  Yes

  No

  N/A

• Visual offer of department

  Yes

  No

  N/A

• Weekly specials promoted

  Yes

  No

  N/A

• Product range

  Yes

  No

  N/A

• Number of out of stocks

  Yes

  No

  N/A

• Stock freshness/visual appeal

  Yes

  No

  N/A

Retail area standards

• Condition of ticketing/posters and display material

  Yes

  No

  N/A

• Department lighting

  Yes

  No

  N/A

• Data stripping

  Yes

  No

  N/A

• Mirror backs clean

  Yes

  No

  N/A

• Shelves clean

  Yes

  No

  N/A

• Presentation on trays

  Yes

  No

  N/A

• Condition of cabinets

  Yes

  No

  N/A

• Floor clean

  Yes

  No

  N/A

General notes

• Add media

  Media

Bakery

Staff

• Team members helpful and customer focused

  Yes

  No

  N/A

• Personal grooming & hygiene standards are meet

  Yes

  No

  N/A

• Uniforms are clean & ironed

  Yes

  No

  N/A

• Hats/hairnets worn

  Yes

  No

  N/A

• Name badges are worn

  Yes

  No

  N/A

Compliance

• Scales tared

  Yes

  No

  N/A

• 200% quality guarantee

  Yes

  No

  N/A

• Country of origin

  Yes

  No

  N/A

Customer service

• Team member approachable and customer focused

  Yes

  No

  N/A

• Team members product knowledge

  Yes

  No

  N/A

• Team members available

  Yes

  No

  N/A

Procedures

• Rotation policy in place

  Yes

  No

  N/A

• Reduced to clear/ markdown process in place

  Yes

  No

  N/A

• Floor sweeps done

  Yes

  No

  N/A

• Date code checking

  Yes

  No

  N/A

Range and offer

• Weekly specials promoted

  Yes

  No

  N/A

• Visual offer of dept

  Yes

  No

  N/A

• Stock levels

  Yes

  No

  N/A

• Product range

  Yes

  No

  N/A

• Number of out of stocks

  Yes

  No

  N/A

• Stock freshness/quality

  Yes

  No

  N/A

Retail area standards

• Condition of ticketing/posters and display material

  Yes

  No

  N/A

• Department lighting

  Yes

  No

  N/A

• Condition of data stripping

  Yes

  No

  N/A

• Cake stands clean and dust free

  Yes

  No

  N/A

• Reduced to clear/ markdown process in place

  Yes

  No

  N/A

• Floor clean

  Yes

  No

  N/A

General notes

• Add media

  Media

Dairy

Staff

• Personal grooming & hygiene standards are meet

  Yes

  No

  N/A

• Uniforms are cleaned & ironed

  Yes

  No

  N/A

• Name badges are worn

  Yes

  No

  N/A

Compliance

• Temperature checks process/recording

  Yes

  No

  N/A

Customer service

• Team member approachable and customer focused

  Yes

  No

  N/A

• Team members available

  Yes

  No

  N/A

• Team members product knowledge

  Yes

  No

  N/A

Procedures

• Rotation policy in place

  Yes

  No

  N/A

• Floor sweeps done

  Yes

  No

  N/A

Range and offer

• Weekly specials promoted

  Yes

  No

  N/A

• Visual offer

  Yes

  No

  N/A

• Stock levels

  Yes

  No

  N/A

• Product range

  Yes

  No

  N/A

• Product layout/flow

  Yes

  No

  N/A

• Number of o/s

  Yes

  No

  N/A

Retail area standards

• Condition of ticketing/posters and display material

  Yes

  No

  N/A

• Department lighting

  Yes

  No

  N/A

• Milk section clean

  Yes

  No

  N/A

• Floor clean

  Yes

  No

  N/A

• Shelves clean

  Yes

  No

  N/A

• Condition of data stripping

  Yes

  No

  N/A

• Reduced to clear/ markdown process in place

  Yes

  No

  N/A

General notes

• Add media

  Media

Freezer

Staff

• Personal grooming & hygiene standards are meet

  Yes

  No

  N/A

• Uniforms are neat and ironed

  Yes

  No

  N/A

• Name badges are worn

  Yes

  No

  N/A

Compliance

• Temperature checks process/recording

  Yes

  No

  N/A

Customer service

• Team members available

  Yes

  No

  N/A

• Team members are approachable and customer focused

  Yes

  No

  N/A

• Team members product knowledge

  Yes

  No

  N/A

Procedures

• Windows clean

  Yes

  No

  N/A

• Rotation policy in place

  Yes

  No

  N/A

• Date codes checking

  Yes

  No

  N/A

Range and offer

• Weekly specials promoted

  Yes

  No

  N/A

• Visual offer of dept

  Yes

  No

  N/A

• Stock levels

  Yes

  No

  N/A

• Product range

  Yes

  No

  N/A

• Layout of categories

  Yes

  No

  N/A

Retail selling standards

• Number of out of stocks

  Yes

  No

  N/A

• Department lighting

  Yes

  No

  N/A

• Condition of cabinets

  Yes

  No

  N/A

• Shelving clean

  Yes

  No

  N/A

• Floor clean

  Yes

  No

  N/A

• Condition of data stripping

  Yes

  No

  N/A

General notes

• Add media

  Media

Grocery

Staff

• Personal grooming & hygiene standards are meet

  Yes

  No

  N/A

• Uniforms are clean & ironed

  Yes

  No

  N/A

• Name badges are worn

  Yes

  No

  N/A

Compliance

• Floor sweeps done

  Yes

  No

  N/A

• Locked down low price talkers are current & tidy

  Yes

  No

  N/A

• Weekly catalogue checks completed

  Yes

  No

  N/A

• Supa IGA promotional signage current

  Yes

  No

  N/A

Customer service

• Team members available

  Yes

  No

  N/A

• Team members approachable and customer focused

  Yes

  No

  N/A

• Team members product knowledge

  Yes

  No

  N/A

Procedures

• Damaged stock/wastage recorded

  Yes

  No

  N/A

• Rotational policy in place

  Yes

  No

  N/A

• Promotional planner/display planner utilised

  Yes

  No

  N/A

• OOS report check in place/recorded

  Yes

  No

  N/A

Range and offer

• Shelf stock levels

  Yes

  No

  N/A

• Wing stocks full and tidy

  Yes

  No

  N/A

• Side stacks tidy

  Yes

  No

  N/A

• Stock weight and merchandising-Ends

  Yes

  No

  N/A

• Off locations merchandised and ticketed

  Yes

  No

  N/A

Retail area standards

• Out of stocks count

  Yes

  No

  N/A

• Condition of ends/bins

  Yes

  No

  N/A

• No stock left unattended on the floor

  Yes

  No

  N/A

• Reduced to clear/mark down process

  Yes

  No

  N/A

• Appropriate pricing on off location displays

  Yes

  No

  N/A

• Price match signage/blades in good condition

  Yes

  No

  N/A

• Condition of data stripping

  Yes

  No

  N/A

• Condition of shelf tickets

  Yes

  No

  N/A

• Overall filling standards

  Yes

  No

  N/A

• Clip strips full and tidy

  Yes

  No

  N/A

• Aisle indicators correct

  Yes

  No

  N/A

• Fixtures clean

  Yes

  No

  N/A

• Department is well faced

  Yes

  No

  N/A

• Department lighting

  Yes

  No

  N/A

• Condition of fixtures

  Yes

  No

  N/A

• Swept under gondolas

  Yes

  No

  N/A

• Caps/minis tidy within safety limits

  Yes

  No

  N/A

• Floor clean

  Yes

  No

  N/A

General notes

• Add media

  Media

Back Dock

• Storeroom clean and tidy

  Yes

  No

  N/A

• No stock stored on floor.

  Yes

  No

  N/A

• No shopping trolleys in store room.

  Yes

  No

  N/A

• Walk ways are kept clear & tidy.

  Yes

  No

  N/A

• Credit area tidy & not over loaded with stock.

  Yes

  No

  N/A

• Bins are available and tidy.

  Yes

  No

  N/A

• Mops, brooms & polish equipment in its place & organised.

  Yes

  No

  N/A

• Roller doors & personnel doors are kept secure at all times.

  Yes

  No

  N/A

• Outside of dock appearance is organised & tidy.

  Yes

  No

  N/A

General Store

• Detailed cleaning is evident.

  Yes

  No

  N/A

• Lighting

  Yes

  No

  N/A

• Condition of internal walls and ceiling

  Yes

  No

  N/A

• Floor has a shine to it.

  Yes

  No

  N/A

• No unattended obstructions are in the way of customers path.

  Yes

  No

  N/A

• Obstruction

  Select milk crates cartons barrels floor stacks ladders / steps stock trolleys mobile displays

  • milk crates
  • cartons
  • barrels
  • floor stacks
  • ladders / steps
  • stock trolleys
  • mobile displays

General notes

• Add media

  Media