Rev It Up! Area Manager Branch Checklist

Is the Marketing Plan posted on the goal board?

PDM's completed for all employees with a minimum of 5 action steps?

PDM action step completion outlined on goal board?

Branch uses proper phone greeting and quoting from ECARS 2.0

Branch promotes $12.99 WES to returning customers

Are there any flashing Red Cars at time of branch visit?

Do employees know ICLOSE?

Is someone assigned to handle callbacks?

Are callbacks completed for the day?

Does this branch use the 3 critical questions for returning customers?

Were after-hours drop calls made today?

Does this branch have a regular plan to contact after hour calls?

Priority Pass bin is in use (current ticket waiting for customer)

Do branch employees know the PP phone script?

Does the branch have a plan to handle one way business?

Does the branch know the mileage threshold for one-way? (Less than 32k)

Car Cleanliness (check three cars/inspect tires)

Is the branch clean?

Are employees professionally dressed/groomed?

Does this branch have an active QB plan?

Is full tank policy in effect?

Are cars marked clean and ready to go?

Do the employees know and use 8-pack?

S/F log in use?

Are employees passing out business cards?

Is the goal board up to date? (Take Picture)

Are all sections in use?

Is there a concentrated effort on collections?

Are employees awarded for their monthly ARPD results?

Is there emphasis on breakeven? Aware of approximate b/e?

Trunk-to-trunk inspections at both time of rental and return?

How is the branch doing with fuel collections?

Are we asking customers if they had an opportunity to fill the car?

Are all deposits accurate on all rentals?

Did you ask the Branch Manager and employees if there are any ethical concerns?

Did you speak to employees in a one-on-one setting to ask about career and sales effort?

If any employee reviews are due this month, will they be done on time?

Overall Score: