RGV - August Store Visit Checklist

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

Store Basic Items

• Is the store on pace with observations and one on ones?

  Yes

  No

  N/A

• Are all handset working and onyx playing?

  Yes

  No

  N/A

• Is the greeter using the name exchange?

  Yes

  No

  N/A

• Are all employees able to demonstrate pinpoint and top tower?

  Yes

  No

  N/A

• Do the reps know what options are available if a customer is having network issues?

  Yes

  No

  N/A

• Are the reps actively using the accessory catalog?

  Yes

  No

  N/A

Store Visit Checklist Top Items

• Are all employees in dress code?

  Yes

  No

  N/A

• Are all the reps talking about and demoing SPC?

  Yes

  No

  N/A

• Are all employees using the MSA tool?

  Yes

  No

  N/A

• Are all the reps demoing the onyx or other high dollar accessory with every customer?

  Yes

  No

  N/A

• Are the reps using Accessory IB as an option and offering to all customers?

  Yes

  No

  N/A

• Does the store have outside sales events planned for this week? If so, where?

  Yes

  No

  N/A

• Do the leads have a plan for their device protection assigned metric?

  Yes

  No

  N/A

• Are the leads making progress to last months numbers?

  Yes

  No

  N/A

• Are the reps at least mentioning and offering fRamily as a plan option?

  Yes

  No

  N/A

• Are there observations to document the last visits missed items with the employees?

  Yes

  No

  N/A

• General Comments:

• Discussed Checklist Results with: