RGV - October Store Visit Checklist

• Store Name

• Manager on Duty

• Date

  Date

• Completed by

Store Basic Items

• Is the store on pace with observations and one on ones?

  Yes

  No

  N/A

• Are all demo handsets working?

  Yes

  No

  N/A

• Is the onyx playing when you walked in?

  Yes

  No

  N/A

• Is the greeter using the name exchange?

  Yes

  No

  N/A

• Are all employees in dress code?

  Yes

  No

  N/A

MSA usage and prep

• Are all employees carrying the MSA tablet at all times?

  Yes

  No

  N/A

• Do the reps know what options are available for customers to submit their own tickets?

  Yes

  No

  N/A

• Are employees using the MSA tool throughout the entire sales process?

  Yes

  No

  N/A

• Are all employees able to demonstrate plan compare tool on the MSA tablets?

  Yes

  No

  N/A

• Does the store have the PEQ demo loaded on ALL MSA tablets?

  Yes

  No

  N/A

Sales Reps Floor Behaviors

• Are the reps actively using the accessory catalog?

  Yes

  No

  N/A

• Are all the reps taking the customers to the SPC zone and demoing the SPC?

  Yes

  No

  N/A

• Are all reps taking the customer to the tablet zone about and demoing tablet?

  Yes

  No

  N/A

• Are all the reps demoing the onyx to every customer they interact with?

  Yes

  No

  N/A

• Are the reps using Accessory IB as an option and offering to all customers?

  Yes

  No

  N/A

• Are the reps leading with the lease offer for qualifying handsets and customers?

  Yes

  No

  N/A

• Have all reps completed the PEQ I learn training? RC, TC, ASM and SM

  Yes

  No

  N/A

Operational Section

• Do the leads have a plan for their device protection assigned metric?

  Yes

  No

  N/A

• Run the latest time verification report. Have all employees verified their time?

  Yes

  No

  N/A

• Verify the last vendor return. Was it within the required time?

  Yes

  No

  N/A

Back office

• Is the store tracking tablets, acts, MSA usage, SPC sales?

  Yes

  No

  N/A

• Are back office tablet, SPC and sales numbers updated.

  Yes

  No

  N/A