RITCHIES 148 Birthday

• Store
  Address

• Manager

• Staff on duty if not manager

• Completed by

• Conducted on

  Date

• NSW promotion #4 RITCHIES 148th Birthday 12th September 2018 - 9th October 2018

ENTRANCE / External

• Entrances and windows clear, clean, no tape, insects, uncluttered and signage in good order

  Yes

  No

  N/A

• A-Frame pricing correct

  Yes

  No

  N/A

• Licensee details correct and visible

  Yes

  No

  N/A

Interior

• All lighting working, no blown/broken/dirty bulbs/fluros, air vents clean

  Yes

  No

  N/A

• All glass doors/windows clean, free of tape, smudges and old promotions

  Yes

  No

  N/A

• All walkways, clean and clear of stock and rubbish

  Yes

  No

  N/A

• Data stripping in good order

  Yes

  No

  N/A

RSA & Licensing Compliance

• RSA Folder up to date

  Yes

  No

  N/A

• Incident book displayed under counter

  Yes

  No

  N/A

• 3 X Cigarette posters on display<br><br>Smoking Kills <br>Notice to Minors <br>Tobacco at this register only

  Yes

  No

  N/A

• 2 X Underage RSA signs near or behind counter

  Yes

  No

  N/A

• 1 X Liquor Licence displayed in a frame near counter

  Yes

  No

  N/A

OH&S & Security

• Forklift Check List completed

  Yes

  No

  N/A

• Daily OH&S check list completed

  Yes

  No

  N/A

• Are all the security cameras in working order

  Yes

  No

  N/A

• Do all Spirit bottles have security caps attached

  Yes

  No

  N/A

• Is the company PC / Tablets stored in a safe place

  Yes

  No

  N/A

Workbuddy

• Is the Manager & staff clocking on & off each shift

  Yes

  No

  N/A

• Are rosters published, printed and displayed in store

  Yes

  No

  N/A

• Are weekly budgets & estimates up to date

  Yes

  No

  N/A

• Are daily sales entered

  Yes

  No

  N/A

Communication

• Night fill sheets/diary being used

  Yes

  No

  N/A

• Underage I.D. Checks - Are all staff regularly informed to check I.D.

  Yes

  No

  N/A

Staff & Customer Service

• Staff in Ritchies uniform wearing name badge, correct foot ware

  Yes

  No

  N/A

• Customer acknowledged and or eye contact within 30 seconds

  Yes

  No

  N/A

• Staff bright and enthusiastically engaged to help customers

  Yes

  No

  N/A

• Store theme music appropriate for the customer and at right volume level

  Yes

  No

  N/A

Sales Counter / Office

• No clutter, clean and clear

  Yes

  No

  N/A

• Grey Bag<br><br>Has the grey liquor bag being returned to H.O. Monday, Wednesday & Thursday each week

  Yes

  No

  N/A

• Floor clean, no cardboard or rubbish. Bin not visible to the public

  Yes

  No

  N/A

• Folders and Paperwork neat and tidy in correct spot.

  Yes

  No

  N/A

Storeroom / Loading Dock

• No out of date damaged products

  Yes

  No

  N/A

• Damage stock stored in ullage section. Ullage book up to date

  Yes

  No

  N/A

• Floors clean tidy, stock neatly stacked and storeroom OH&S compliance

  Yes

  No

  N/A

Weekly Focus Check IGA + Late Week Specials / Market Day

• Are the NSW key lines up and well merchandised:

  Full Compliance

  Some Issues

  Major Issue

  N/A

• Effectiveness of Display

  Excellent

  Very Good

  Good

  Average

  N/A

Spend & Get ($10) 12th September until 25th September Miller Chill 6 Packs Secret Stone Varieties The Winemakers Cut Varieties

• Promotional Compliance

  Full Compliance

  Some Issues

  Major Issue

  N/A

• Effectiveness of Display

  Excellent

  Very Good

  Good

  Average

  N/A

Ritchies Promotional Check

• THEMED DISPLAY:<br>VICTORIA BITTER $5 BOUNCE BACK OFFER

  Premium / A-Store

  Standard / B-Store

  Compact / C-Store

• Promotional Compliance

  Full Compliance

  Some Issues

  Major Issue

  N/A

• Effectiveness of Display

  Excellent

  Very Good

  Good

  Average

  N/A

• WEEK 1 HERO LINES: 12 September until 18th September 2018<br>

  Full Compliance

  Some Issues

  Major Issue

  N/A

• Effectiveness of Display

  Excellent

  Very Good

  Good

  Average

  N/A

• WEEK 2 HERO LINES: 19th September until 25th September 2018

  Full Compliance

  Some Issues

  Major Issue

  N/A

• Effectiveness of Display

  Excellent

  Very Good

  Good

  Average

  N/A

• BEST DEAL IN TOWN: Wednesday 26th September until 9th October 2018<br><br>

  Yes

  No

  N/A

• Effectiveness of Display

  Excellent

  Very Good

  Good

  Average

  N/A

Wine Compliance

• Ritchies Promotional Check (Wine Compliance)

  Premium / A-Store

  Standard / B-Store

  Compact / C-Store

• A-Stores:
  

• B-Stores:

• C-Stores:

• Promotional Compliance

  Full Compliance

  Some Issues

  Major Issue

  N/A

• Effectiveness of Display

  Excellent

  Very Good

  Good

  Average

  N/A

Sparkling Compliance

• Ritchies Promotional Check (Sparkling Compliance)

  Premium / A-Store

  Standard / B-Store

  Compact / C-Store

• A-Stores:
  

• B-Stores:

• C-Store:

• Promotional Compliance

  Full Compliance

  Some Issues

  Major Issue

  N/A

• Effectiveness of Display

  Excellent

  Very Good

  Good

  Average

  N/A

Pre-Mix Compliance

• Ritchies Promotional Check (Pre-Mix compliance)

  Premium / A-Store

  Standard / B-Store

  Compact / C-Store

• A-Stores:
  

• B-Stores:

• C-Stores:

• Promotional Compliance

  Full Compliance

  Some Issues

  Major Issue

  N/A

• Effectiveness of Display

  Excellent

  Very Good

  Good

  Average

  N/A

Spirit Compliance

• Ritchies Promotional Check (Spirit compliance)

  Premium / A-Store

  Standard / B-Store

  Compact / C-Store

• A-Stores:
  

• B-Store:

• C-Stores:

• Promotional Compliance

  Full Compliance

  Some Issues

  Major Issue

  N/A

• Effectiveness of Display

  Excellent

  Very Good

  Good

  Average

  N/A

Cider & Beer Compliance

• Ritchies Promotional Check (Cider & Beer Compliance)

  Full Compliance

  Some Issues

  Major Issue

  N/A

• Effectiveness of Display

  Excellent

  Very Good

  Good

  Average

  N/A

Non-Negotiable Store Standards

• Out of stock count

• 6 Month refresher 'Authorised Selling of Tobacco'<br>The time has come again for all cashiers to complete their 6-month refreshers for ‘Authorised Selling of Tobacco’<br>I have attached the refresher-training checklist that is also available on the portal under the following headings:<br>Ritchies Portal<br>Front End Team<br>Training and Inductions<br>Tobacco 6-month refresher NSW<br>Tobacco Training NSW<br><br>Can all store/liquor managers ensure every cashier has completed this in the next 2 weeks? <br>It is also a good time to communicate to cashiers when serving cigarettes of Ritchie’s very important rule:<br>Do not hand a customer cigarettes until payment has been finalised<br>

  Yes

  No

  N/A

• Wage-Control

  Yes

  No

  N/A

• Stocktake<br>-Reduce stock levels<br>-Check PDA Guns are working<br>-Printer Toner<br>-Printer Paper<br>-Start to organise overheads and store rooms

  Yes

  No

  N/A

• Manager of the year.<br>Possibly 2 awards southern/northern (will update)

  Yes

  No

  N/A

• Store Cleaning

  Yes

  No

  N/A

Communication- check list

• WORKBUDDY <br><br>Ensure time sheets are approved, costed + sales entered by 9:30am daily <br><br>If you cannot complete this task or need help contact Garth

  Yes

  No

  N/A