Ritchies IGA Liquor Check #2 WINTER WARMERS

• Store
  Address

• Manager

• Staff on duty if not manager

• Completed by

• Conducted on

  Date

• NSW promotion #2 Winter Warmers 19th July - 15th August 2017

ENTRANCE / External

• Entrances and windows clear, clean, no tape, insects, uncluttered and signage in good order

  Yes

  No

  N/A

• A-Frame pricing correct

  Yes

  No

  N/A

• Licensee details correct and visible

  Yes

  No

  N/A

Interior

• All lighting working, no blown/broken/dirty bulbs/fluros, air vents clean

  Yes

  No

  N/A

• All glass doors/windows clean, free of tape, smudges and old promotions

  Yes

  No

  N/A

• All walkways, clean and clear of stock and rubbish

  Yes

  No

  N/A

• Data stripping in good order

  Yes

  No

  N/A

RSA & Licensing Compliance

• RSA Folder up to date

  Yes

  No

  N/A

• Incident book displayed under counter

  Yes

  No

  N/A

• 

• 3 X Cigarette posters on display<br><br>Smoking Kills <br>Notice to Minors <br>Tobacco at this register only

  Yes

  No

  N/A

• 2 X Underage RSA signs near or behind counter

  Yes

  No

  N/A

• 1 X Liquor Licence displayed in a frame near counter

  Yes

  No

  N/A

OH&S & Security

• Forklift Check List completed

  Yes

  No

  N/A

• Daily OH&S check list completed

  Yes

  No

  N/A

• Are all the security cameras in working order

  Yes

  No

  N/A

• Do all Spirit bottles have security caps attached

  Yes

  No

  N/A

• Is the company PC / Tablets stored in a safe place

  Yes

  No

  N/A

Workbuddy

• Is the Manager & staff clocking on & off each shift

  Yes

  No

  N/A

• Are rosters published, printed and displayed in store

  Yes

  No

  N/A

• Are weekly budgets & estimates up to date

  Yes

  No

  N/A

• Are daily sales entered

  Yes

  No

  N/A

Communication

• Night fill sheets/diary being used

  Yes

  No

  N/A

• Underage I.D. Checks - Are all staff regularly informed to check I.D.

  Yes

  No

  N/A

Staff & Customer Service

• Staff in Ritchies uniform wearing name badge, correct foot ware

  Yes

  No

  N/A

• Customer acknowledged and or eye contact within 30 seconds

  Yes

  No

  N/A

• Staff bright and enthusiastically engaged to help customers

  Yes

  No

  N/A

• Store theme music appropriate for the customer and at right volume level

  Yes

  No

  N/A

Sales Counter / Office

• No clutter, clean and clear

  Yes

  No

  N/A

• Grey Bag<br><br>Has the grey liquor bag being returned to H.O. Monday, Wednesday & Thursday each week

  Yes

  No

  N/A

• Floor clean, no cardboard or rubbish. Bin not visible to the public

  Yes

  No

  N/A

• Folders and Paperwork neat and tidy in correct spot.

  Yes

  No

  N/A

Storeroom / Loading Dock

• No out of date damaged products

  Yes

  No

  N/A

• Damage stock stored in ullage section. Ullage book up to date

  Yes

  No

  N/A

• Floors clean tidy, stock neatly stacked and storeroom OH&S compliance

  Yes

  No

  N/A

Weekly Focus Check IGA + Late Week Specials / Market Day NSW focus lines for W/C 26th July  Focus line 1 – XXXX Gold Stubbies $39 or Tooheys New Blocks $49  Focus Line 2 – Carlton Dry Stubbies - $43 Ensure both lines are displayed on the floor, ticketed by 9 am Wednesday morning

• Are the NSW key lines up and well merchandised:

  Full Compliance

  Some Issues

  Major Issue

  N/A

• Effectiveness of Display

  Excellent

  Very Good

  Good

  Average

  N/A

Spend & Get

• Promotional Compliance

  Full Compliance

  Some Issues

  Major Issue

  N/A

• Effectiveness of Display

  Excellent

  Very Good

  Good

  Average

  N/A

Ritchies Promotional Check

• THEMED DISPLAY:<br>LAUNCHING JIM BEAM DOUBLE SERVE

  Premium / A-Store

  Standard / B-Store

  Compact / C-Store

• 

• Promotional Compliance

  Full Compliance

  Some Issues

  Major Issue

  N/A

• Effectiveness of Display

  Excellent

  Very Good

  Good

  Average

  N/A

• DOCKET DEAL:<br>Wednesday July 19th until Tuesday 1st August 2017 <br>Customers that Spend $30 or more in the supermarket or Liquor Store receive a voucher on the bottom of their docket that can be redeemed in the liquor store. The voucher allows the customer to purchase 1 x 24 Pack of Great Northern for $42 or 1 x 6 Pack of Great Northern for $12. The voucher is valid for 1 x Great Northern Offer only. This voucher is to be retained by the cashier and voided by drawing a line through the barcode with a texta. Customers will be able to redeem the voucher until Tuesday 8th August.<br><br>Wednesday August 2nd until Tuesday August 15th.<br>Customers that Spend $30 or more in the supermarket or Liquor Store receive a voucher on the bottom of their docket that can be redeemed in the liquor store. The voucher allows the customer to purchase 3 x Bottles of Bathing Box 750ml for $20. The voucher is valid for 1 x Bathing Box Offer only. This voucher is to be retained by the cashier and voided by drawing a line through the barcode with a texta. Customers will be able to redeem the voucher until Tuesday 22nd August.<br><br><br>

  Full Compliance

  Some Issues

  Major Issue

  N/A

• Effectiveness of Display

  Excellent

  Very Good

  Good

  Average

  N/A

• RITCHIES SALES DRIVER:<br>DE BORTOLI BAROSSA SHIRAZ

  Full Compliance

  Some Issues

  Major Issue

  N/A

• Effectiveness of Display

  Excellent

  Very Good

  Good

  Average

  N/A

Wine Compliance

• Ritchies Promotional Check (Wine Compliance)

  Premium / A-Store

  Standard / B-Store

  Compact / C-Store

• A-Stores:
  SECRET STONE
  GRANT BURGE 5TH GEN
  ACCOMPLICE VARIETIES
  STONELEIGH
  DEVILS CORNER
  TAYLORS ESTATE
  PEPPERJACK
  ZEPPELIN BIG BERTHA SHIRAZ
  SHEEP SHAPE
  MATILDA'S GHOST

• B-Stores:
  SECRET STONE
  GRANT BURGE 5TH GEN
  ACCOMPLICE VARIETIES
  STONELEIGH
  DEVILS CORNER
  TAYLORS ESTATE
  

• C-Stores:
  SECRET STONE
  GRANT BURGE 5TH GEN
  ACCOMPLICE VARIETIES
  STONELEIGH

• Promotional Compliance

  Full Compliance

  Some Issues

  Major Issue

  N/A

• Effectiveness of Display

  Excellent

  Very Good

  Good

  Average

  N/A

Sparkling Compliance

• Ritchies Promotional Check (Sparkling Compliance)

  Premium / A-Store

  Standard / B-Store

  Compact / C-Store

• A-Stores:
  YELLOW COLOURS
  YARRA BURN VINTAGE
  MUMM NV
  HENKELL & TROCKEN

• B-Stores:
  YELLOW COLOURS
  YARRA BURN VINTAGE
  MUMM NV

• C-Store:
  YELLOW COLOURS
  YARRA BURN VINTAGE

• Promotional Compliance

  Full Compliance

  Some Issues

  Major Issue

  N/A

• Effectiveness of Display

  Excellent

  Very Good

  Good

  Average

  N/A

Pre-Mix Compliance

• Ritchies Promotional Check (Pre-Mix compliance)

  Premium / A-Store

  Standard / B-Store

  Compact / C-Store

• A-Stores:
  JIM BEAM 10 PACKS - WIN A JIM BEAM BAR FRIDGE
  JOHNNIE WALKER 10PKS & JOHNNIE WALKER CUBES
  JACK DANIEL'S & COLA 10 PACKS
  CANADIAN CLUB 6% PREMIUM CANS **NEW**

• B-Stores:
  JIM BEAM 10 PACKS - WIN A JIM BEAM BAR FRIDGE
  JOHNNIE WALKER 10PKS & JOHNNIE WALKER CUBES
  JACK DANIEL'S & COLA 10 PACKS

• C-Stores:
  JIM BEAM 10 PACKS - WIN A JIM BEAM BAR FRIDGE
  JOHNNIE WALKER 10PKS & JOHNNIE WALKER CUBES

• Promotional Compliance

  Full Compliance

  Some Issues

  Major Issue

  N/A

• Effectiveness of Display

  Excellent

  Very Good

  Good

  Average

  N/A

Spirit Compliance

• Ritchies Promotional Check (Spirit compliance)

  Premium / A-Store

  Standard / B-Store

  Compact / C-Store

• A-Stores:
  JOHNNIE WALKER RED LABEL
  JIM BEAM WHITE LABEL - WIN A BAR FRIDGE
  JACK DANIEL'S BLACK LABEL
  BLACK DOUGLAS
  JAMESON IRISH WHISKY
  BARON SAMEDI - **NEW PRODUCT LAUNCH**
  JIM BEAM DOUBLE OAK **NEW**
  JOHNNIE WALKER BLACK LABEL
  BOMBAY SAPPHIRE
  BLACK BOTTLE BRANDY

• B-Store:
  JOHNNIE WALKER RED LABEL
  JIM BEAM WHITE LABEL - WIN A BAR FRIDGE
  JACK DANIEL'S BLACK LABEL
  BLACK DOUGLAS
  JAMESON IRISH WHISKY
  BARON SAMEDI - **NEW PRODUCT LAUNCH**
  JIM BEAM DOUBLE OAK **NEW**
  JOHNNIE WALKER BLACK LABEL

• C-Stores:
  JOHNNIE WALKER RED LABEL
  JIM BEAM WHITE LABEL - WIN A BAR FRIDGE
  JACK DANIEL'S BLACK LABEL
  BLACK DOUGLAS
  JAMESON IRISH WHISKY
  BARON SAMEDI - **NEW PRODUCT LAUNCH**

• Promotional Compliance

  Full Compliance

  Some Issues

  Major Issue

  N/A

• Effectiveness of Display

  Excellent

  Very Good

  Good

  Average

  N/A

Cider & Beer Compliance

• Ritchies Promotional Check (Cider & Beer Compliance)<br>BEER<br>CUB & LION - AS PER WEEKLY FLOOR SPECIALS<br>SOMERSBY 10 PACKS

  Full Compliance

  Some Issues

  Major Issue

  N/A

• Effectiveness of Display

  Excellent

  Very Good

  Good

  Average

  N/A

Non-Negotiable Store Standards

• Monthly Competition Sheet:<br>Talk to all staff and display current sheet for all staff to see.

  Yes

  No

  N/A

• Competition & Giveaways

  

• Out of stock count

• Spend & Get Results

  Yes

  No

  N/A

• Spend & Get results

  

• Yellow Ticket File: Wednesday 19/7/2017<br>Stella Artois 330ml 6pk 516409<br>$19.00 $4.50 $53.00<br><br>Mitchelton EST Shiraz 750ml 567329<br>$22.00 6 bottle $19.80

  Yes

  No

  N/A

• CDS (Container TAX Scheme)<br>Look at 10 pack beer offers

  Yes

  No

  N/A

• Fever Tree Mixers

  Yes

  No

  N/A

• Re-Lays & Core Compliance 17/18<br><br>Included within your grey bag is your Core Compliance Manual for 2017/18. Compliance is KING so it is vitally important that you abide by these Manuals 100%.<br>ALL managers must:<br>• Recognise what grading your store is for each category – Wine, RTD, Beer and Spirits.<br>• Go through every supplier sheet auditing your store to ensure you are 100% compliant with the Core Range and Fridge Compliance commitments. Where you are not currently ranging products, you must order this stock immediately to ensure compliance. This must be completed for every supplier listed. Included at the back of the Manual is a summary of new lines to be added.

  Yes

  No

  N/A

• Reduce Stock Levels NOW! <br><br>Due to higher than usual stock levels for EOFY and the delay of the Birthday Promotion for this year, head office has decided to make stock reduction our KEY FOCUS for AUGUST.<br>Please see below, our plan on how we can get this done!<br>1) Key Lines on SALE<br>As seen through the stocktake process, a few lines stand out as being overstocked across all outlets.<br>We will look to placing these lines on promotion over the next week:<br> Johnnie Walker Red 700ml.<br> Jim Beam White cans<br> Jim Beam Black cans<br> Upside Down S’Blanc<br> Yellow Sparkling<br>2) No Allocations<br>Buying Team will not allocate any stock throughout the month of August<br>3) Clearance Sale<br>Many stores must continue to clear deadstock using a clearance sale. Please contact the Buyers for pricing.<br>4) Beer Buying<br>Please reduce your investment buying through August to drive Beer stock levels down.<br>We will review this heading towards the Birthday Sale.<br>2 weeks stock turn is ok for this time of year (but make sure you use common sense when it comes to specials)<br>5) Look to transfer stock<br>If you have overstocks, please contact stores to take your stock rather than buying from ALM.<br>Really important we keep purchases to a minimum.<br>Your help in this area is really appreciated.<br>6) Stock level reports<br>I will work with our Head Office team and Surefire to see if we can give our management team some idea on how we tracking.<br>No promises here as we want to be sure the info is accurate before we share it.<br>I will keep our Management team updated throughout AUGUST and all TM’s will make this a priority while visiting your store.<br>

  Yes

  No

  N/A

Communication- check list

• WORKBUDDY <br><br>Ensure time sheets are approved, costed + sales entered by 9:30am daily <br><br>If you cannot complete this task or need help contact Garth

  Yes

  No

  N/A

• SPEND & GET<br><br>> Maintain a full neat display during the promotion <br><br>> Observe staff asking the question and retrain where needed<br><br>> Set targets for your team <br><br>> Reward your team members

  Yes

  No

  N/A

Previous IAuditor Actions

• Yes

  No

  N/A

Store Walk

• Managers/Assistant managers ideas?<br><br>What in store promotions do you have/want to run?<br>e.g.<br>-Wine tastings<br>-Beer special (buy-ups)<br>-Craft Beer tasting<br><br>If running, How's it going & what is running

  Yes

  No