Information
-
Store
-
Manager
-
Staff on duty (If not manager)
-
Prepared by
-
Conducted on
Store audit
Store standards
-
Entrance clean and tidy. Signage in good order. No tape, insects, clutter etc.
-
Counter area clean and clear of clutter.
-
Floor clean and clear of rubbish
-
Windows clean and free of clutter, Lighting in order.
-
Paper work neat and tidy stored away in correct locations.
Staff and customer service
-
Uniform including name badge. Staff well presented for shift.
-
Customers acknowledged and eye contact made with all customers
-
All staff customer service orientated, enthusiastic ready to assist customers.
Communication
-
Managers summary up to date and being used
-
Daily to do list completed by managers
-
Night fill sheets/diary being used
RSA and cigarette compliance
-
5 x liquor licensing posters up. (Licence, Don't buy it for them, ID, Intoxication, Direct line)
-
5 x Cigarette posters up. (A4 picture health warning, A3 written health warning, ID's, U18, We sell tobacco here)
-
RSA folder in order and accessible under register 1, (House rules, Red line map, Code of conduct, RSA training register, RSA's and refreshers)
-
RSA's and refreshers up to date.
OH&S and Security
-
Daily OH&S list completed
-
Security cameras in good working order
-
Security caps on all spirits.
-
Tablet stored in a safe place
Workbuddy
-
Clock on/off. Are all staff clocking on and off, including the manger
-
Are rosters published, printed and displayed in store
-
Weekly sales and wage budgets/estimates up to date.
-
Are daily sales entered
Ritchies promotion, (Spring 2014)
Focus display
-
Spectacular Sauv Blanc Sale, (Matua, Kim Crawford, Brown Brothers, Windsong, Nova Vita, 3 Tails)
-
Effectiveness of focus display
Monthly sales driver
-
Ravenswood Lane Cab Sauv
-
Effectiveness of MSD display
Spend and get promo
-
N/A
Wine displays
-
De Bortoli Windy Peak, Win 1 of 4 Reid Mountain bikes (ABC)
-
William Hardy & Sir James sparkling, Glen McGrath dinner (ABC) C stores can substitute William Hardy for Hardy's R&R.
-
Wolf Blass Red label (C stores only)<br>Wynns varieties (A & B stores only)
-
Bold Block, 2 for $20 (ABC)
-
Yalumba Y varieties, 2 for $20 (AB)
-
Taylors Estate range, Win a Magnum and ice bucket (AB)
-
McWilliams Inheritance, 4 for $20 (A)
-
Devils Corner Pinot Noir & NV sparkling (A)
-
Angoves Long Row, 2 for $18 (A)
-
Rymill the Yearling, $13.99 (A)
Sparkling
-
Yellowglen, Peacock lane-$18.99, Vintage-$11.99 & Colours range-2 for $18 (ABC)
-
Jacobs Creek NV range (ABC)
-
Omni, 3 for $20 (AB)
-
Yellowtail, 3 for $25 (A)
-
Effectiveness of all wine displays
RTD displays
-
Jim Beam - Canadian Club 10pks, $34.99 (ABC)
-
Lemon Ed, 3 for $20 + free pair of sun glasses (ABC)
-
Vodka Cruiser 4pk vars, $13.99 (AB)
-
Bundy, Johnnie & Bulleit 10pks, $35.99 (A)
-
Effectiveness of all RTD displays
Spirit displays
-
Baileys Irish Cream, $25.99 (ABC)
-
Bundaberg 700mL, $35.99 (ABC)
-
Jim Beam white label, 2 for $65 (ABC)
-
Canadian Club, 2 for $65 (ABC)
-
Dewars 700mL, $32.99 (ABC)
-
Finlandia vodka, $34.99 (ABC)
-
Edgemill range, Old No. 15, Bond 7 & Arktika vodka (AB)
-
Russian Standard Gold, Bonus copper mug (AB)
-
Johnnie Walker Black 700mL, $45.99 (A)
-
Black Bottle Brandy, 2 for $65 (A)
-
Effectiveness of all spirit displays
Beer and Cider displays
-
Mercury Black hard cider, NEW! 6pk $14.99 (ABC)
-
Beer 1 (ABC)
-
Beer 2 - (ABC)
-
Beer 3 - (ABC)
-
Beer 4 - (ABC)
-
Beer 5 - (ABC)
-
Beer 6 - (AB)
-
Beer 7 - Coopers Clear (A)
-
Effectiveness of all Beer and Cider displays
New items to discuss
-
Smirnoff sorbet range. Discuss with managers where to locate.
-
Budget wine in fridge. Make sure all managers are following the guide in the Core Range book.<br>Sparkling wine max 6 under $9.99 (Yellow ticket price)<br>Still wine max 4 under $8.99 (Yellow ticket price)
-
Customer service focus. If there's one area we want to focus on in liquor regarding Ritchies values, it's customer service. Make sure all managers are aware of the simple things that everyone can do to make sure we are all customer service orientated. Greet customers and smile.
-
Positioning of Crown Black in coolroom and doors. Please make sure planogram is being followed in doors and check positioning in coolroom.
-
Supplier stands, check what's in each store. There is no supplier commitments with stands except Tap King in coolrooms.
-
Number of SKU's in displays. When displaying wine, for example Wolf Blass red label, only display the best few SKU's (3-4) Too often we see slow moving lines on display. Also with Spirits there is no commitment to display entire range of a particular SKU such as Finlandia, only display plain vodka unless you have a strong market for a flavour.
-
Cleaning program, especially under bottom shelf of coolroom doors. A paint scraper works very well. Too often we are loosing points from Lenny's audits for lack of cleaning. Please make sure each manager has a program in place.
Performance review follow up.
-
Items discussed with manager regarding previous performance review and also previous checklist
