Ritchies Stores Supermarket Audit

Store Details

• Please review all non compliant points and put and action all within 3 weeks of the audit date.

• Conducted on

  Date

• Prepared by

• Store
  Address

• Manager On Duty

• Sales YTD Against LY

• Sales YTD Against Budget

• Customer Count YTD Against LY

• Basket Size YTD

• Gross Profit YTD Against LY

• Gross Profit YTD Against Budget

• Wages YTD Against Budget

Fresh Mix

• Total Fresh % Of Store

• Deli Sales % Of Store

• Bakery Sales % Of Sales

• Produce Sales % Of Sales

• Meat Sales % Of Sales

• Lenard's Sales % Of Sales

• Carpark is neat and tidy.

  Yes

  No

  N/A

• Landscaping is neat and tidy.

  Yes

  No

  N/A

• Footpath is clean and safe.

  Yes

  No

  N/A

• Signage and lighting is in good working order.

  Yes

  No

  N/A

• Lighting and timers in sync with daylight savings.

  Yes

  No

  N/A

• Windows are clean.

  Yes

  No

  N/A

• Window marketing is up and current.

  Yes

  No

  N/A

• Operating hours correct and visible.

  Yes

  No

  N/A

• Absence of cobwebs.

  Yes

  No

  N/A

• General appearance of building is neat, clean and tidy.

  Yes

  No

  N/A

• Community Notice Board is maintained.

  Yes

  No

  N/A

• Regular trolleys and baskets are available, clean and tidy.

  Yes

  No

  N/A

• Baby, twin & wheelchair trolleys available, clean and tidy.

  Yes

  No

  N/A

• Notices, posters and POS are current and well presented.

  Yes

  No

  N/A

• Music is playing at an appropriate level.

  Yes

  No

  N/A

• Lighting is acceptable. <br>List how many globes are out.

  Yes

  No

  N/A

• Heating/Cooling is at the appropriate levels.

  Yes

  No

  N/A

• Floor cleaning is up to standard.

  Yes

  No

  N/A

• Registers are adequately staffed at all times.

  Yes

  No

  N/A

• Customers waiting at a large checkout aren't more than two deep.

  Yes

  No

  N/A

• Customers waiting in express aren't more than three deep.

  Yes

  No

  N/A

• On call roster is prepared and in use.

  Yes

  No

  N/A

• Counter displays are clean and tidy.

  Yes

  No

  N/A

• Registers are free from paperwork, personal items, food and drink.

  Yes

  No

  N/A

• Register benchtops are clean and tidy.

  Yes

  No

  N/A

• Service Desk is clean, tidy and free from personal belongings.

  Yes

  No

  N/A

• Confectionery on display is well presented.

  Yes

  No

  N/A

• Counter storage spaces are organised and tidy.

  Yes

  No

  N/A

• POS equipment is in working order. If not, it has been reported to IT.

  Yes

  No

  N/A

• Front End lighting in working order.

  Yes

  No

  N/A

• Drink fridges are well stocked, in date, clean and well lit.

  Yes

  No

  N/A

• Cashiers are completing extra tasks when not serving.

  Yes

  No

  N/A

• Cashiers are promoting the Loyalty Programs.

  Yes

  No

  N/A

• Correct customer service technique is being practiced.

  Yes

  No

  N/A

• PA in use.

  Yes

  No

  N/A

• Team members are living the 1 Metre Rule.

  Yes

  No

  N/A

• Preferred Dress Standards are adhered to.

  Yes

  No

  N/A

• Cabinet doors and draws are closed at all times.

  Yes

  No

  N/A

• Price board is current and tidy.

  Yes

  No

  N/A

• Cabinets are clean and tidy.

  Yes

  No

  N/A

• Legislated signage is current and well presented.

  Yes

  No

  N/A

• Storage area is clean and tidy.

  Yes

  No

  N/A

• Department is well stocked with no over/under stocks.

  Yes

  No

  N/A

• To what standard is the overall appearance from the customers perspective?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Department is well stocked with acceptable level of out of stocks.

  Very Good

  Good

  Poor

• Shelf fixtures are well presented, clean and tidy.

  Yes

  No

  N/A

• Price tickets are current and tidy.<br>(Spot check 20 lines).

  Yes

  No

  N/A

• Weekly specials are on shelves with correct stock weight for sales and correctly merchandised.<br>(Spot check 10 lines).

  Yes

  No

  N/A

• Shelf talkers are in use and well presented.<br>(Spot check 20 lines).

  Yes

  No

  N/A

• Off location displays are ticketed correctly.

  Yes

  No

  N/A

• Aisle ends are KIT compliant.<br>(Check KIT for display compliance).

  Yes

  No

  N/A

• POS is KIT compliant.

  Yes

  No

  N/A

• Evidence of stock rotation in place.<br>(Check 20 lines and record out of codes).

  Yes

  No

  N/A

• Correct SATO procedures are in place.<br>(Spot check waste area and review last weeks report).

  Yes

  No

  N/A

• Team members living the 1 Metre Rule.

  Yes

  No

  N/A

• Preferred Dress Standards are adhered to.

  Yes

  No

  N/A

• Evidence of acceotable cleaning standards. <br>(e.g. shelf stripping, cabinet cleaning, glass doors).

  Yes

  No

  N/A

• Overall appearance from customers perspective is acceptable and orrect display techniques are demonstrated.<br>(WIBI Test- spot check for freshness).

  Yes

  No

  N/A

• Department is freshly stocked with no over stocks.<br>(Review coolroom for excess stock and establish next delivery).

  Yes

  No

  N/A

• SATO and shrinkage sheet are in use.

  Yes

  No

  N/A

• Evidence of cleaning procedures in place. <br>(Spot check shelf stripping, tickets and bunks).

  Yes

  No

  N/A

• Price tickets are correct and tidy.

  Yes

  No

  N/A

• Weekly specials are correctly tied up and front of store displays are in place.

  Yes

  No

  N/A

• Customer floor is clear of debris.<br>(Spot check Sweeping Logs).

  Yes

  No

  N/A

• Preparation bench tops are clean and tidy.

  Yes

  No

  N/A

• Preparation area floor is clean and tidy.

  Yes

  No

  N/A

• Preparation area walls and shelving are clean and tidy.<br>(Check to ensure no foreign objects/ chemicals).

  Yes

  No

  N/A

• Equipment and utensils are in good working order.

  Yes

  No

  N/A

• Department lighting is in working order.

  Yes

  No

  N/A

• PPE is clean and in use.

  Yes

  No

  N/A

• Team Members are living the 1 Metre Rule.

  Yes

  No

  N/A

• Team Members are abiding by Preferred Dress Standard.

  Yes

  No

  N/A

• Evidence of $34 Challenge.<br>(Ask Team Members if they are aware of the focus product of the week).

  Yes

  No

  N/A

• Department Manager has conducted an effective Department Tour.

  Yes

  No

  N/A

• Overall appearance from customer perspective is acceptable.

  Yes

  No

  N/A

• Correct customer service technique on display.

  Yes

  No

  N/A

• Customer tastings are on offer.

  Yes

  No

  N/A

• Department is freshly stocked with no over/under stocks. <br>(Check that the Order Book is in use).

  Yes

  No

  N/A

• BBQ Production Sheets are in use.

  Yes

  No

  N/A

• Stock rotation is evident and not excessive in coolroom.

  Yes

  No

  N/A

• Day dots are in use. <br>(Spot check 5 lines in case).

  Yes

  No

  N/A

• SATO is in use.

  Yes

  No

  N/A

• Display cabinets are clean, well presented and correctly lit.

  Yes

  No

  N/A

• Display fridge is freshly stocked with no over/under stocks.

  Yes

  No

  N/A

• Display fridge is clean, well presented and correctly lit.

  Yes

  No

  N/A

• Display fridge is ticketed and specials highlighted.

  Yes

  No

  N/A

• Price tickets are correct and tidy.

  Yes

  No

  N/A

• Weekly specials are being well promoted.

  Yes

  No

  N/A

• Preparation area bench tops are clean and tidy.

  Yes

  No

  N/A

• Preparation area floor is clean and tidy.

  Yes

  No

  N/A

• Preparation area walls and shelving are clean and tidy.

  Yes

  No

  N/A

• Department coolroom and fans are clean and tidy.

  Yes

  No

  N/A

• Freezer stock is rotated and there are no overstocks.

  Yes

  No

  N/A

• Equipment and utensils are in good working order.

  Yes

  No

  N/A

• All department lighting is in working order.

  Yes

  No

  N/A

• PPE is clean and in use.

  Yes

  No

  N/A

• Preferred Dress Standards are adhered to.

  Yes

  No

  N/A

• Evidence of $34 Challenge.<br>(Ask Team Members if they are aware of the focus product of the week).

  Yes

  No

  N/A

• Overall appearance from customer perspective is acceptable.

  Yes

  No

  N/A

• Customer tastings are on offer.

  Yes

  No

  N/A

• Department is freshly stocked with no over/under stocks.

  Yes

  No

  N/A

• Displays are clean, well presented and correctly lit.

  Yes

  No

  N/A

• Price tickets are correct and tidy.

  Yes

  No

  N/A

• Weekly specials are being well promoted.

  Yes

  No

  N/A

• Display stock rotation is evident.

  Yes

  No

  N/A

• Freezer stock is rotated and there are no overstocks.

  Yes

  No

  N/A

• Production sheets are in use in Par Bake stores.

  Yes

  No

  N/A

• SATO is in use.

  Yes

  No

  N/A

• Preparation area floors are clean and tidy.

  Yes

  No

  N/A

• Preparation bench tops are clean and tidy.

  Yes

  No

  N/A

• Preparation area walls and shelving are clean and tidy.

  Yes

  No

  N/A

• Equipment and utensils are in good working order.

  Yes

  No

  N/A

• Department lighting is in working order.

  Yes

  No

  N/A

• PPE is clean and in use.

  Yes

  No

  N/A

• Team Members are living the 1 Metre Rule.

  Yes

  No

  N/A

• Preferred Dress Standards are being adhered to.

  Yes

  No

  N/A

• Evidence of $34 Challenge.<br>(Ask Team Members if they are aware of the focus product of the week).

  Yes

  No

  N/A

• Overall appearance from customer perspective is acceptable.

  Yes

  No

  N/A

• Department is freshly stocked with no out of stocks.<br>(Count and record number of OOS's).

  Yes

  No

  N/A

• Display stock rotation is evident.

  Yes

  No

  N/A

• SATO is in use.

  Yes

  No

  N/A

• Display cases are clean, well presented and correctly lit.

  Yes

  No

  N/A

• Price tickets are correct and tidy.

  Yes

  No

  N/A

• KIT is adhered to and weekly specials are being well promoted.

  Yes

  No

  N/A

• Evidence of $34 Challenge.<br>(Ask Team Members if they are aware of the focus product of the week).

  Yes

  No

  N/A

• Coolroom floor is clean and tidy.

  Yes

  No

  N/A

• Coolroom fan and walls are clean.

  Yes

  No

  N/A

• Coolroom shelving is clean and tidy.

  Yes

  No

  N/A

• Coolroom stock is rotated and there are no over/under stocks.

  Yes

  No

  N/A

• Department lighting is in working order.

  Yes

  No

  N/A

• Team Members are living the 1 Metre Rule.

  Yes

  No

  N/A

• Preferred Dress Standard is being adhered to.

  Yes

  No

  N/A

• Overall appearance from customers perspective is acceptable.

  Yes

  No

  N/A

• Department is freshly stocked with no over/under stocks.

  Yes

  No

  N/A

• Display stock rotation is evident.

  Yes

  No

  N/A

• Display freezers are clean, well presented and correctly lit.

  Yes

  No

  N/A

• Price tickets are correct and tidy.

  Yes

  No

  N/A

• KIT is adhered to and weekly specials are being well promoted.

  Yes

  No

  N/A

• Evidence of $34 Challenge.<br>(Ask Team Members if they are aware of the focus product of the week).

  Yes

  No

  N/A

• Freezer floor is clean and tidy.

  Yes

  No

  N/A

• Freezer fan and walls are clean.

  Yes

  No

  N/A

• Freezer shelves are clean and tidy.

  Yes

  No

  N/A

• Department freezer is rotated and there are no out of stocks.<br>(Count and record number of OOS's and review stock levels in back storage freezer).

  Yes

  No

  N/A

• Equipment is in good working order.

  Yes

  No

  N/A

• Department lighting is in working order.

  Yes

  No

  N/A

• Team Members are living the 1 Metre Rule.

  Yes

  No

  N/A

• Preferred Dress Standard is being adhered to.

  Yes

  No

  N/A

• Overall appearance from customers perspective is acceptable.

  Yes

  No

  N/A

• Department is freshly stocked with no out of stocks.<br>(Count and record the number of OOS's).

  Yes

  No

  N/A

• Display cabinets are clean, well presented and correctly lit.

  Yes

  No

  N/A

• Price tickets are correct and tidy.

  Yes

  No

  N/A

• Weekly specials are in stock and well highlighted.

  Yes

  No

  N/A

• Stock rotation is evident.

  Yes

  No

  N/A

• Evidence of $34 Challenge.<br>(Ask Team Members if they are aware of the focus product of the week).

  Yes

  No

  N/A

• Coolroom stock is rotated and there are no overstocks.

  Yes

  No

  N/A

• 7 Famous Lines are on display and well ticketed.

  Yes

  No

  N/A

• Frozen Seafood Case is well presented and merchandised.

  Yes

  No

  N/A

• Preparation area bench tops are clean, tidy and free of food/drink..

  Yes

  No

  N/A

• Preparation area floor is clean and tidy.

  Yes

  No

  N/A

• Preparation walls and shelving are clean and tidy.

  Yes

  No

  N/A

• Equipment and utensils are in good working order.

  Yes

  No

  N/A

• Department lighting is in working order.

  Yes

  No

  N/A

• PPE is clean and in use.

  Yes

  No

  N/A

• SATO is in use.

  Yes

  No

  N/A

• Preferred Dress Standard is being adhered to.

  Yes

  No

  N/A

• Team Members are living the 1 Metre Rule.

  Yes

  No

  N/A

• Overall appearance from customers perspective is acceptable.

  Yes

  No

  N/A

• Correct customer service technique on display.

  Yes

  No

  N/A

• Customer tastings are on offer.

  Yes

  No

  N/A

• Department is freshly stocked with no over/under stocks.

  Yes

  No

  N/A

• Display stock rotation is evident and day dots are in use.

  Yes

  No

  N/A

• SATO in use.

  Yes

  No

  N/A

• Display cabinets are clean, well presented and correctly lit.

  Yes

  No

  N/A

• Price tickets are correct and tidy.

  Yes

  No

  N/A

• Weekly specials are being well promoted.

  Yes

  No

  N/A

• Evidence of $34 Challenge.<br>(Ask Team Members if they are aware of the focus product of the week).

  Yes

  No

  N/A

• Preparation area bench tops are clean and tidy.

  Yes

  No

  N/A

• Preparation area floor is clean and tidy.

  Yes

  No

  N/A

• Preparation area walls and shelving are clean and tidy.

  Yes

  No

  N/A

• Department cool room and fan clean and tidy.

  Yes

  No

  N/A

• Coolroom stock is rotated and there are no overstocks.

  Yes

  No

  N/A

• Equipment and utensils are in good working order.

  Yes

  No

  N/A

• Department lighting is in working order.

  Yes

  No

  N/A

• PPE is clean and in use.

  Yes

  No

  N/A

• Preferred Dress Standards are being adhered to.

  Yes

  No

  N/A

• Overall appearance from customers perspective is acceptable.

  Yes

  No

  N/A

• Correct customer service technique is on display.

  Yes

  No

  N/A

• Evidence of $34 Challenge.<br>(Ask Team Members if they are aware of the focus product of the week).

  Yes

  No

  N/A

• The current Spend and Get Program as active.

  Yes

  No

  N/A

• Department is well stocked with no out of stocks.<br>(Count and record number of OOS's).

  Yes

  No

  N/A

• Fridge displays are well presented, clean, tidy and correctly lit.

  Yes

  No

  N/A

• Price tickets are current and tidy.

  Yes

  No

  N/A

• Weekly specials are well promoted.

  Yes

  No

  N/A

• Cool room floor is clean and tidy.

  Yes

  No

  N/A

• Cool room walls and shelves are clean and tidy.

  Yes

  No

  N/A

• Department lighting is in working order.

  Yes

  No

  N/A

• Team members are living the 1 Metre Rule.

  Yes

  No

  N/A

• Preferred Dress Standard is being adhered to.

  Yes

  No

  N/A

RSA Folder

• Code of Conduct in RSA Folder.

  Yes

  No

  N/A

• House Rules Policy in RSA Folder.

  Yes

  No

  N/A

• Red Line Map in RSA Folder.

  Yes

  No

  N/A

• RSA Training Register in RSA Folder.

  Yes

  No

  N/A

• TM RSA Training Register in RSA Folder.

  Yes

  No

  N/A

• RSA's/Refreshers in RSA Folder

  Yes

  No

  N/A

RSA Posters

• Liquor Licence on display.

  Yes

  No

  N/A

• Direct Line Poster on display.

  Yes

  No

  N/A

• Do Not Buy It For Them Poster on display.

  Yes

  No

  N/A

• Under 18 No Supply Poster on display.

  Yes

  No

  N/A

• Intoxicated/ Drunk? Poster on display.

  Yes

  No

  N/A

• House Rules Policy Poster on display.

  Yes

  No

  N/A

Cigarette Posters

• A4 Health Warning Poster on display

  Yes

  No

  N/A

• We Don't Sell To U18 Poster on display.

  Yes

  No

  N/A

• No Proof, No Cigarettes Poster on display.

  Yes

  No

  N/A

• A3 Health Warning Poster on display.

  Yes

  No

  N/A

• We Sell Tobacco Here Poster on display.

  Yes

  No

  N/A

• Stock stored off the floor.<br>(Visually check for neat, tidy organisation).

  Yes

  No

  N/A

• Stock trolleys emptied or waiting to be worked.

  Yes

  No

  N/A

• Walk ways clear and tidy.

  Yes

  No

  N/A

• Outdoor dock appearance is organised and tidy.

  Yes

  No

  N/A

• Back doors kept secure at all times.

  Yes

  No

  N/A

• Refuse bins are locked.

  Yes

  No

  N/A

• Storage areas kept clean and organised.

  Yes

  No

  N/A

• No trolleys of loose stock present.

  Yes

  No

  N/A

• Lights are in working order.

  Yes

  No

  N/A

• Overall appearance is acceptable.

  Yes

  No

  N/A

• Evidence of check seals in use.<br>(Remove and detail items not checksealed).

  Yes

  No

  N/A

• Kitchen sink is clean and tidy.

  Yes

  No

  N/A

• Appliances are clean and in working order.

  Yes

  No

  N/A

• Lights are in working order.

  Yes

  No

  N/A

• Fruit bowl stocked and fresh.

  Yes

  No

  N/A

• All taps are operating and not leaking.

  Yes

  No

  N/A

• Hand washing procedure on display.

  Yes

  No

  N/A

• Hand wash is in all dispensers.

  Yes

  No

  N/A

• Rubbish bins available and tidy.

  Yes

  No

  N/A

• Toilet paper is available in all toilets.

  Yes

  No

  N/A

• Hand towell is in the dispenser.

  Yes

  No

  N/A

• Clock In/Out process adhered to.

  Yes

  No

  N/A

• Rosters written correctly and on show at least one week in advance.

  Yes

  No

  N/A

• Adequate roster coverage.

  Yes

  No

  N/A

• Time sheets are approved daily.

  Yes

  No

  N/A

• Adjustment sheets used and actioned correctly.

  Yes

  No

  N/A

• Notes section of time sheets being used correctly.

  Yes

  No

  N/A

• Next weeks rosters and time sheets republished and re-costed after 4pm.

  Yes

  No

  N/A

• 030 report pulled and sales updated daily.

  Yes

  No

  N/A

• Effective Wage/Sales Projections are recorded.

  Yes

  No

  N/A

• YTD Wage figure is under Budget.

  Yes

  No

  N/A

• Detailed cleaning in store is evidient.

  Yes

  No

  N/A

• OHS Daily Store Walk performed.

  Yes

  No

  N/A

• OHS Monthly Store Walk performed.

  Yes

  No

  N/A

• Daily Walker Stacker checklist completed.

  Yes

  No

  N/A

• Deli Temperature Logs complete and compliant.<br>(Spot check at least one week previous).

  Yes

  No

  N/A

• Deli Cleaning Schedule complete and compliant.<br>(Spot check at least one week previous).

  Yes

  No

  N/A

• Deli Hot Food Temperature Logs complete and compliant.<br>(Spot check at least one week previous).

  Yes

  No

  N/A

• Produce Temperature Logs complete and compliant.<br>(Spot check at least one week previous).

  Yes

  No

  N/A

• Produce Cleaning Schedule complete and compliant.<br>(Spot check at least one week previous).

  Yes

  No

  N/A

• Produce Sweeping Logs complete and compliant.<br>(Spot check at least one week previous).

  Yes

  No

  N/A

• Meat Tempeature Logs complete and compliant.<br>(Spot check at least one week previous).

  Yes

  No

  N/A

• Meat Cleaning Schedule complete and compliant.<br>(Spot check at least one week previous).

  Yes

  No

  N/A

• Lenard's Temperature Logs complete and compliant.<br>(Spot check at least one week previous).

  Yes

  No

  N/A

• Lenard's Cleaning Schedule complete and compliant.<br>(Spot check at least one week previous).

  Yes

  No

  N/A

• Dairy/Freezer Case Temperature Logs complete and compliant.<br>(Spot check at least one week previous).

  Yes

  No

  N/A

• Dairy/Freezer Case Cleaning Schedule complete and compliant.<br>(Spot check at least one week previous).

  Yes

  No

  N/A

• Scale Tare Weights complete and compliant.<br>(Spot check at least one week previous).

  Yes

  No

  N/A

• Store Maintenance Request Book up to date and adequately reported.

  Yes

  No

  N/A

• CCTV in good working order.

  Yes

  No

  N/A

• Last OHS audit reviewed and actioned.

  Yes

  No

  N/A

• Last HAACP audit reviewed and actioned.

  Yes

  No

  N/A

• Prior store audit action plan complete.

  Yes

  No

  N/A

• Manager's office clean and organised.

  Yes

  No

  N/A

• Evidence of daily Huddles.

  Yes

  No

  N/A

• Evidence of AM and PM Store Huddles

  Yes

  No

  N/A

• Weekly Store Planning Meeting minutes available.

  Yes

  No

  N/A

• One on One Meeting minutes available.<br>(Ask Department Managers to confirm their last One on One.

  Yes

  No

  N/A

• Performance Management process and follow up evident.

  Yes

  No

  N/A

• Store training records up to date.

  Yes

  No

  N/A

• All Managers have completed the '140 Questions'.<br>(Check compliance is logged in Work Buddy).

  Yes

  No

  N/A

• Scanning Validation sheets are compliant.

  Yes

  No

  N/A

• Cash shortages are followed up.<br>(Ensure the Store Supervisor has been advised).

  Yes

  No

  N/A

• Evidence of team recognition.<br>(Query and record who the last ROAR Card recipient was).

  Yes

  No

  N/A