Ritz Carlton Bar/Lounge BSA Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Service

• Did the server greet or acknowledge the table within 1 minute of being seated?

• Did the server suggestively upsell?

• Was the beverage delivered within 3 minutes of being ordered?

• Did the server use a tray for beverage service?

• Were savory snacks presented with/before beverage service?

• Was the server knowledgeable about the menu?

• Did the server provide personal recommendations when asked?

• Did the server ask if beverages are satisfactory?

• Was a second round of drinks offered within 1 minute of glass being 2/3 empty?

• Were snacks replenished when 3/4 empty?

• Was debris cleared from the table within 2 minutes?

• Was the pace of service free of noticeable delays or rushed events?

• Did the server complete 3 steps of service?

• Warm welcome

• Ask for guest's name and use it throughout the transaction.

• Fond farewell/offer additional assistance/use own name

• Did the server utilize the LEARN model in response to a guest request or opportunity?

• Was the server "on stage"?

• Did the server anticipate needs?

• Did the server enhance emotional engagement by using a minimum of 1 of the following? confidence, integrity, pride, passion