RL_MOD_LH2025

• Royal L'azure Resort

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Inspection Time?

  Date

• Is there a pleasant smell in the lobby and VIP Lounge?

  Yes

  No

  N/A

• Is there a sufficient level of lighting?

  Yes

  No

  N/A

• Is there music available and matching the ambience in the Lobby?

  Yes

  No

  N/A

• Is the lobby clean, with tea and coffee amenities available and refilled?

  Yes

  No

  N/A

• Are the lobby bathrooms clean and well-maintained?

  Yes

  No

  N/A

• Are indoor plants healthy and free of dust?

  Yes

  No

  N/A

• Is the VIP Lounge clean and stocked with tea, coffee, and other amenities?

  Yes

  No

  N/A

RECEPTION

• Inspection Time?

  Date

• Are reception staff well-groomed, wearing name badges, and presenting a professional appearance?

  Yes

  No

  N/A

• Are key hotel facilities (e.g., restaurant, spa, pool) highlighted for first-time guests?

  Yes

  No

  N/A

• Is the reception desk staffed, and is a bellman available?

  Yes

  No

  N/A

• Are the luggage room and delivery areas (amazon and other deliveries) organized and free of clutter?

  Yes

  No

  N/A

RESERVATIONS (Call to Test)

• Inspection Time?

  Date

• Are phones answered within 3 rings or 10 seconds with an appropriate greeting?

  Yes

  No

  N/A

• Are all reservation details, including guest names and preferences, confirmed accurately?

  Yes

  No

  N/A

• Is the cancellation policy explained clearly during the booking process?

  Yes

  No

  N/A

• Are alternative room types/packages/resorts offered when applicable?

  Yes

  No

  N/A

BARBERSHOP

• Inspection Time?

  Date

• Is the barber shop clean and well-organized?

  Yes

  No

  N/A

• Are tools and equipment sanitized and properly stored?

  Yes

  No

  N/A

• Are staff well-groomed and wearing appropriate uniforms?

  Yes

  No

  N/A

MOSQUE

• Inspection Time?

  Date

• Are the bathrooms attached to the Mosque clean and stocked with necessary supply?

  Yes

  No

  N/A

• Is the prayer area clean, well-maintained, and appropriately set up?

  Yes

  No

  N/A

• Is there a pleasant smell in the Mosque indoor area?

  Yes

  No

  N/A

• Staff Accommodation area near the Mosque building is clean?

  Yes

  No

  N/A

MEETING ROOMS

• Inspection Time of yours?

  Date

• Meeting Room Name:

• Are the meeting rooms clean and set up appropriately?

  Yes

  No

  N/A

• Are indoor plants healthy and free of dust?

  Yes

  No

  N/A

• Are the bathrooms near meeting rooms clean and stocked with supplies?

  Yes

  No

  N/A

• Are the rooms free of unpleasant odors and well-maintained?

  Yes

  No

  N/A

• Wi-Fi coverage available?

  Yes

  No

  N/A

• AC is working and set in +22 C summer time and +26C in winter time

  Yes

  No

  N/A

OUTDOOR PUBLIC AREAS

• Inspection Time of yours?

  Date

• Are walkways, pathways, parking lots well-maintained?

  Yes

  No

  N/A

• Are trash bins emptied regularly?

  Yes

  No

  N/A

• Are the areas where construction or maintenance works going on are closed with cons and caution tapes?

  Yes

  No

  N/A

• Are there any areas where it might be dangerous to walk, drive or pass?

  Yes

  No

  N/A

• Did you open a ticket in CAFM?

  Yes

  No

  N/A

• Are outdoor lights functional in walkways, pathways, and public spaces?

  Yes

  No

  N/A

• Are any broken or flickering lights noted for immediate repair?

  Yes

  No

  N/A

• Did you open a ticket in CAFM?

  Yes

  No

  N/A

• Is lighting sufficient to ensure guest safety and comfort at night?

  Yes

  No

  N/A

• Did you open a ticket in CAFM?

  Yes

  No

  N/A

• Are outdoor landscaped areas well-maintained, with no overgrown or dry plants?

  Yes

  No

  N/A

GYM

• Your Inspection time?

  Date

• Are gym equipment and machines in working condition and cleaned regularly?

  Yes

  No

  N/A

• Are the bathrooms stocked with necessary toiletries and clean?

  Yes

  No

  N/A

• Are charging rooms functional and organized?

  Yes

  No

  N/A

• Is there a pleasant smell in the gym?

  Yes

  No

  N/A

• Is there music available in the GYM?

  Yes

  No

  N/A

• Are there GYM towels available and in great condition?

  Yes

  No

  N/A

MAIN OUTDOOR POOL & CHANGING ROOMS

• Inspection time?

  Date

• Is the pool water clean and at an appropriate temperature?

  Yes

  No

  N/A

• Are the pool attendants present and attentive?

  Yes

  No

  N/A

• Are there pool towels available and they are in great condition?

  Yes

  No

  N/A

• Are changing rooms and bathrooms clean and stocked with necessary supplies?

  Yes

  No

  N/A

• Are umbrellas and sunbeds in good condition?

  Yes

  No

  N/A

• Is there complimentary water for the guests available?

  Yes

  No

  N/A

SPA (Male and Female Sections)

• Inspection time?

  Date

• Are treatment rooms clean, with a pleasant smell and relaxing music?

  Yes

  No

  N/A

• Are towels, robes, and amenities clean and available?

  Yes

  No

  N/A

• Are the female outdoor pool, poolside furniture, umbrellas, the private female beach, and changing rooms clean?

  Yes

  No

  N/A

• Are staff adhering to hygiene standards?

  Yes

  No

  N/A

Beach and Sunbeds

• Inspection Time?

  Date

• Are sunbeds clean, available, and arranged neatly?

  Yes

  No

  N/A

• Are there beach towels available and they are in great condition?

  Yes

  No

  N/A

• Is the beach area free of litter?

  Yes

  No

  N/A

• Are towels available, and is the towel counter staffed?

  Yes

  No

  N/A

• Is there complimentary water for the guests available?

  Yes

  No

  N/A

• In the 8000 area, is the private beach clean?

  Yes

  No

  N/A

Lueke Kome Outlet

• Inspection Time?

  Date

• Is the bar clean, stocked adequately with drinks and snacks?

  Yes

  No

  N/A

• Is the shisha area clean and well-maintained?

  Yes

  No

  N/A

• Are orders served promptly and accurately?

  Yes

  No

  N/A

• Is there music playing?

  Yes

  No

  N/A

• Is the furniture on the terrace and beach in good condition?

  Yes

  No

  N/A

• Are the bathrooms clean and well-maintained?

  Yes

  No

  N/A

Dara All-Day Dining Restaurant

• Inspection time?

  Date

• Are tables clean, properly set, and aligned?

  Yes

  No

  N/A

• Is there a Hostess available to greet the guests and register the room numbers?

  Yes

  No

  N/A

• Is the buffet clean and replenished regularly?

  Yes

  No

  N/A

• Are the terrace and bathrooms clean and well-maintained?

  Yes

  No

  N/A

• Are the side tables for the Service staff maintained clean?

  Yes

  No

  N/A

• Are setting up of the used tables done instantly?

  Yes

  No

  N/A

• Is there a Restaurant Manager on the floor available to look after the standards?

  Yes

  No

  N/A

• Is there music playing in the restaurant and on the terrace?

  Yes

  No

  N/A

• Are umbrellas on the terrace in good condition?

  Yes

  No

  N/A

• Restaurant has pleasant smell maintained?

  Yes

  No

  N/A

• Is the furniture in the terrace clean and properly set up?

  Yes

  No

  N/A

Akdeniz Turkish A La Carte Restaurant

• Ispection time?

  Date

• Are reservations confirmed and tables ready for guests?

  Yes

  No

  N/A

• Are the menu and wine list clean and easy to read?

  Yes

  No

  N/A

• Are meals served within the specified timeframes?

  Yes

  No

  N/A

• Are the terrace and bathrooms clean and well-maintained?

  Yes

  No

  N/A

• Is there music playing in the restaurant and on the terrace?

  Yes

  No

  N/A

• Are umbrellas on the terrace in good condition?

  Yes

  No

  N/A

Rooms Zones (1000, 2000, 3000, 4000, 7000, 8000, 9000)

• Ispection Time?

  Date

• Is the area clean and free of litter?

  Yes

  No

  N/A

• Are lights functional and landscaping well-maintained?

  Yes

  No

  N/A

• Are public spaces, parking lots, landscaping area and pathways clean?

  Yes

  No

  N/A

• Are maintenance work completed or noted for follow-up?

  Yes

  No

  N/A

• Did you walk or use a buggy to inspect the area thoroughly?

  Yes

  No

  N/A

Sports Courts

• Inspection time?

  Date

• Are the sports courts on the beach clean and in use?

  Yes

  No

  N/A

• Are the areas around the courts clean and well-maintained?

  Yes

  No

  N/A

Security Booth at Main Gate

• Inspection time?

  Date

• Is the booth clean and organized?

  Yes

  No

  N/A

• Are security staff attentive, disciplined, and following protocols?

  Yes

  No

  N/A

L'azure Hospitality Office Building

• Inspection time?

  Date

• Greet staff and ensure they have no immediate concerns.

  Yes

  No

  N/A

• Check the building for general cleanliness and maintenance issues.

  Yes

  No

  N/A

• Staff Accommodation area near the office building is clean?

  Yes

  No

  N/A

Staff Areas

• Inspection time?

  Date

• Are public areas in staff accommodation clean?

  Yes

  No

  N/A

• Is the staff cafeteria clean, and is food fresh and adequately stocked?

  Yes

  No

  N/A

• Staff Hand wash area in Cafeteria is clean and have hand soap and paper towel available?

  Yes

  No

  N/A

• Are Wi-Fi networks functional and providing adequate coverage?

  Yes

  No

  N/A

• Main staff (male) accommodation is has clean public areas and bathrooms?

  Yes

  No

  N/A

• Accommodation Manager was notified?

  Yes

  No

  N/A

• Is the staff bus station clean and organized, and are buses leaving on time as per the schedule?

  Yes

  No

  N/A

GUEST ROOM INSPECTION

• Time of Inspection?

  Date

• Room Number

• Housekeeping Manager/Asst. Manager escorted.

• Room Cleanliness: Is the room thoroughly cleaned and free of dust, dirt, or debris, including under the furniture and behind doors?

  Yes

  No

  N/A

• Bed Quality: Are the linens fresh, crisp, and free of wrinkles? Are pillows and mattresses in good condition with no stains or damage?

  Yes

  No

  N/A

• Bathroom Cleanliness: Is the bathroom spotless, with no watermarks, soap scum, or hair left behind? Are the amenities replenished correctly?

  Yes

  No

  N/A

• Towels and Linens: Are there sufficient towels (bath, hand, face) for the number of guests? Are the towels soft, clean, and properly folded?

  Yes

  No

  N/A

• Odor: Is there any unpleasant smell in the room? Does the room have a fresh, clean fragrance without strong artificial scents?

  Yes

  No

  N/A

• Guest Amenities: Are all the in-room amenities (soap, shampoo, conditioner, lotion, etc.) available and in good condition? Are the items replenished according to guest preferences?

  Yes

  No

  N/A

• Temperature Control: Is the room temperature adjustable, and is the air conditioning or heating functioning properly?

  Yes

  No

  N/A

• Lighting: Is the room adequately lit with working light bulbs? Are all lamps, wall lights, and task lights operational?

  Yes

  No

  N/A

• Noise Levels: Are there any noticeable disturbances or unwanted noises in the room (e.g., from AC systems, plumbing, or external sources)?

  Yes

  No

  N/A

• Technology and Entertainment: Are all electronic devices (TV, phone, Wi-Fi, DND, Clean my Room Signage, Door bell etc.) working, and is there easy access to internet and entertainment systems?

  Yes

  No

  N/A

• Furniture Condition: Is all furniture in good repair and free from stains, scratches, or other visible damage? Is the furniture arranged appropriately for guest comfort and convenience?

  Yes

  No

  N/A

• Safety Features: Are the in-room safety features (e.g., fire extinguisher, emergency exit plan, door locks, and safe) in place and in good working condition?

  Yes

  No

  N/A

• Mini Bar and Fridge: Is the mini-bar functions appropriately, with all items properly replenished? Is the fridge functioning and clean?

  Yes

  No

  N/A

• Room Appearance: Are the walls, windows, and floors free of marks, stains, or damage? Are the curtains and drapes properly functioning and in good condition?

  Yes

  No

  N/A

• Tea and Coffee Facilities: Kettle, Coffee machine, tea bags, sugar sticks, coffee capsules, mugs and tea spoons are available?

  Yes

  No

  N/A