Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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MANAGER IN TRAINING
WTR
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Can explain what is WTR
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Can explain 7day statement of trade - difference to WTR
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Demonstrates correct procedure for exporting figures from Zonal
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Can name all reports that must be exported daily and are relevant to banking
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Enters Gratuities/ Service Charge onto WTR correctly
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Can demonstrate correct procedure for distributing grats to service bar
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Can explain company policy for sales ledgers
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Can explain company policy for deposits including value and for how many people
MISC EXPENSES
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Enters Misc Expenses on Zonal correctly
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Can explain the importance of correct categories used for misc expenses
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Can explain tax use in Misc Expenses
BANKING
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Can explain how to calculate correct banking figure
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Can explain importance of correct banking - connection with safe count
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Completes banking book correctly
HQ REPORTING
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Scans and emails reports to accounts
SAFE COUNT
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Demonstrates the correct procedure for safe counts
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Can explain the correct procedure for dealing with discrepancies in safe
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Can explain company policy regarding wage advances
DAILY WRAPS
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Wraps cash outs in the correct manner and explain where they go and when
BAR FLOATS
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Can demonstrate bar float procedure including dealing with discrepancies
TIME CARDS
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Can explain the correct procedure for signing in and out staff
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Checks hours and enters them on Fourth
DEPARTMENT ROTAS
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Can explain the time scale for rotas to be done for EB
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Can explain the time scale for rotas to be displayed on the notice board
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Can demonstrate how to write a rota for their department
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Can demonstrate how to compare the wage forecast percentage against the EB
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Can demonstrate how to sort staff by department/ job role
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Can explain minimum pay rates, training rate and how to adjust
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Can explain the importance of WOR
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Can check wages overspends
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Can explain best practice for reducing wages spends
RECRUITMENT
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What is our recruitment policy?
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Can locate the application form on Share Folder
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Can explain the interview process including the need for 2nd GM interview
NEW STARTERS
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Can locate Induction Master on Share Folder
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Can demonstrate how to set up new starter on Fourth
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Can explain the documents needed by payroll for new starter
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Can explain employee multiple employment requirements
CPL
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Has completed all allocated courses
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Can explain how staff is added to CPL
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Knows which courses must be completed before staff get paid
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Can check descendants stats and correct problem with CPL
PAYROLL
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Explains what is our Gratuity/ Service Charge policy
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Checks and inputs grats/ service charge on Fourth correctly
TRAIL
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Can locate Manager Tag and explain its importance
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Explains who is responsible for unit security
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Can explain and demonstrate how to search for specific date checks
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Can explain and demonstrate the contractor and visitor log
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Can explain the importance of checking regularly for messages
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Can demonstrate how to highlight a message as unread
DAILY SHIFT PLANNER
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Can explain the importance of the Daily Shift Planner
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Can complete the Daily Shift Planner for that day
SHIELD
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Can explain what Shield is
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Can demonstrate how to log in to Shield
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Can locate Risk Assessment Folder
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Can explain the need for reading and signing all RAs
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What is FSMS? Can locate and explain its importance
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Can locate and fill out the accident form fully
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Can explain which information can aid the investigation
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Can explain what accidents are reportable under RIDDOR who does it
FOOD POISONING
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Can explain how to deal with complaints regarding food poisoning allegations
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Can locate and complete the Food Poisoning Complaint Form
LICENSING
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Can locate the licensing file
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Can locate Premises License FOH
CCTV
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Can access CCTV system
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Can demonstrate how to find a specific time and date on the CCTV
PANIC BUTTONS
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Knows the location of all alarm panic buttons within the unit
MUSIC SYSTEM
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Can locate and operate the music system
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Can demonstrate the procedure for switching to back-up music
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Can demonstrate the safe procedure for closing and opening the music system
TILLS
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Can demonstrate the correct procedure for re-setting PDQs
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Can explain who to call when PDQ is faulty
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Can demonstrate the correct procedure for re-booting a till
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Knows the contact number for Zonal Helpline and explains how to report issues
FIRE ALARM
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Can verbally explain the evacuation procedure including meeting point
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Can locate the fire panel in the unit
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Can demonstrate the procedure for silencing the fire alarm
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Knows the correct code for re-setting the fire alarm
INTRUDER ALARM
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Can demonstrate correct procedure for setting and un-setting the intruder alarm
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Can troubleshoot problems with setting the alarm
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Can explain their responsibilities if keys are lost and who should be informed
DISCOUNT REPORT
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Can locate Discount Report on PC
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Can explain different tabs on discount Report
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Can explain the difference between a Sub and Promo
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Can explain staff and HQ discount entitlement
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Can recognise areas of concern within Discount Report
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Can explain our gift card procedure - to buy/ to redeem
ORDERING/ DELIVERIES
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Can demonstrate how to place an order using Zonal
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Can explain the need for checking deliveries thoroughly
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Add signature
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