RM LOD Daily Routine

• Conducted on

  Date

• Prepared by

• Location
  Address

Customer First: Build relationships through proactively approaching customers to assist and resolve issues, as well as seeking out and connecting with SUKI's.

• Have you engaged a minimum of 6 customers during your shift? (Document their feedback in Notes, mention if first time shopper in the store.)

  Yes

  No

• Have you engaged with any Prestige or Suki customers? (Document their feedback in Notes.)

  Yes

  No

• Is your team aware of all current promotions? (Document findings and corrective action/s in Notes.)

  Yes

  No

• Did you observe the Selling Team (DM, SS, R&F) practicing the new standard G.R.E.E.T. - Greet, Say your name, Ask a question? (Document a win and an opportunity in Notes.)

  Yes

  No

• Did you observe the staff share and/or demonstrate the features and benefits of their merchandise to the customer? (Document a win and an opportunity in Notes.)

  Yes

  No

• Did you observe the selling staff suggest possible spin offs? (Document observations and action taken to increase add-ons and cross BU selling in Notes.)

  Yes

  No

• Have you handed out a minimum of 5 UYS cards on your shift? (Document their feedback in Notes.)

  Yes

  No

• Have you selected a Rank and File, Supervisor and/or Department Manager service champion for the day? (Take selfie with her/him and document whose “heart they won” and why in Notes.)

  Yes

  No

• Have you had to respond to any customer complaints today? (Describe situation, action, and outcome in Notes.)

  Yes

  No

• Did you attend OBM pep talk during your visit? (Document top 3 takeaways from peptalk in Notes.)

  Yes

  No

• Did you join your DMs pep talk? (Document top 3 takeaways from peptalk in Notes.)

  Yes

  No

• Did you follow-through with the DM/SS on any projects or programs agreed during your previous visits? (Document progress/completion in Notes.)

  Yes

  No

• Are all pads staffed 100%? (Explain any departments below 100% and action taken in Notes)

  Yes

  No

• Are your DM/SS visible in the selling area during your visit? (Document any necessary coaching or recognition)

  Yes

  No

• Have you coached your DM, SS, Selling and Warehouse Personnel during your visit? (Document trainees’ strengths, weaknesses and agreed next steps)

  Yes

  No

• Are all DMs ensuring their staff is engaged, and recognizing or coaching for appropriate behaviors? (Document a win and an opportunity in Notes.)

  Yes

  No

• Have you discussed with DM/SS possible areas of opportunities? (Document agreed programs in Notes.)

  Yes

  No

• Have you discussed with OBM key learnings and support needed? (Document agreements in Notes.)

  Yes

  No

• Is the selling area neat, clean, organized, and ready for our customers? (Utilize image option to document a win and an opportunity.)

  Yes

  No

• Merchandise display in all fixtures, including display elements (signs, collaterals, holders, displayers, etc.) are within the visual merchandising standards and directions? (Document findings and feedback given in Notes.)

  Yes

  No

• Are all SKUs on display or represented in the selling area? (Document findings and action done in Notes.)

  Yes

  No

• Are the merchandise properly tagged within set guidelines? (Document findings and action done in Notes.)

  Yes

  No

• Are the service fixtures (fitting mirrors, lounge chairs, etc.) available in the selling area and in top condition? (Document findings and action done in Notes.)

  Yes

  No

• Are all selling area elements intact and do not need repair or replacement? (List and document plans in Notes.)

  Yes

  No

• Are the fitting rooms neat, clean, and organized? (Document findings and action done in Notes.)

  Yes

  No

• The intercomsand other ordering facilities both in the selling area and warehouse are working? (Document findings and action done in Notes.)

  Yes

  No

• Is the Outright FSR neat, clean, organized, and all merchandise forwarded to correct department? (Use image option to document issues and describe direction given.)

  Yes

  No

• Are the SC cubicles neat, clean, organized, and all merchandise forwarded to correct department? (Use image option to document issues and describe direction given.)

  Yes

  No

• Are aisles in all stockrooms clear of all boxes, fixtures, and other obstructions? (Use image option to document issues and describe direction given.)

  Yes

  No

• Is the Business Unit achieving its sales goals in the branch WTD? (List top 3 focuses in Notes.)

  Yes

  No

• Are the Departments achieving its space productivity goals? (List top 3 focuses in Notes.)

  Yes

  No

• Do the OR categories and SC brands have sufficient stocks WTD? (List top 3 focuses in Notes)

  Yes

  No

• Are the OR categories within the prescribed Aging limits? (Document plans to flush out aging items)

  Yes

  No

• Are all scheduled markdowns and promotions in place? (List top 3 focuses in Notes)

  Yes

  No

• Are the selling personnel aware of their sales and/or unit targets for the day? (List top 3 focuses in Notes)

  Yes

  No

• Have you discussed any current and/or future selling opportunities, promotions or events with the OBM? (List opportunities in Notes)

  Yes

  No

• Is the Business Unit within budget on Controllable Expenses? (List top 3 focuses in Notes)

  Yes

  No