ROE - QUARTER 4 - LUNCH AUDIT

• STORE NAME/LOCATION #

• TIME OF DAY/DAY OF WEEK

• DAY OF MONTH CONDUCTED

  Date

• AUDIT PREPARED BY

• MANAGER/SUPERVISOR ON DUTY FOH

  Select DAVID OWENS MARIO SMITH BRANDON YOUNG MICHAEL GERTH BLAIR ADKINS COLTON TIMBERLAKE BRETT HILL JOSH GUY BRANDON WILLIAMS JEFF ANDERSON KYLE KLOVENSKY ANDREW BAILEY

  • DAVID OWENS
  • MARIO SMITH
  • BRANDON YOUNG
  • MICHAEL GERTH
  • BLAIR ADKINS
  • COLTON TIMBERLAKE
  • BRETT HILL
  • JOSH GUY
  • BRANDON WILLIAMS
  • JEFF ANDERSON
  • KYLE KLOVENSKY
  • ANDREW BAILEY

• MANAGER/SUPERVISOR ON DUTY BOH

  Select MIGUEL DELEON RUBEN PUEBLA RIGO MARTINEZ ANNA CHAVEZ MARIO CHAVEZ ROY SAGREDO GINA HERNANDEZ CARLOS MARIO TORRES NACHO OSCAR

  • MIGUEL DELEON
  • RUBEN PUEBLA
  • RIGO MARTINEZ
  • ANNA CHAVEZ
  • MARIO CHAVEZ
  • ROY SAGREDO
  • GINA HERNANDEZ
  • CARLOS
  • MARIO TORRES
  • NACHO
  • OSCAR

PRODUCT

COOKING & HOLDING PRODUCTS: COOKING CHICKEN

• ARE RAW CHICKEN PRODUCTS BROUGHT FROM THE BREADING TABLE AND COOKED IN A FOOD SAFE MANNER?

  Yes

  No

  N/A

• ARE FILETS LOADED WITH YELLOW GLOVED HANDS OR WITH YELLOW HANDLED TONGS?

  Yes

  No

  N/A

• ARE FILETS POSITIONED CORRECTLY ON TIERED BASKET SHELVES WITH ROUGH SIDE FACING DOWN AND TIPS (NARROW ENDS) INTERLACED BUT NOT OVERLAPPING?

  Yes

  No

  N/A

• ARE RAW CHICKEN UTENSILS AND PANS HANDLED CORRECTLY AND REMOVED FROM BOARDS COOKING AREA AFTER CHICKEN IS LOADED?

  Yes

  No

  N/A

• IS TIERED BASKET LOWERED, RAISED ABOUT 4" AND THEN LOWERED AGAIN INTO OIL?

  Yes

  No

  N/A

• IS BASKET HANDLE PROTECTED FROM CONTAMNATION WHEN NOT IN USE?

  Yes

  No

  N/A

• IS LID CLOSED PROMPTLY AND IS TIMER STARTED AS SOON AS LID IS CLOSED AND LOCKED?

  Yes

  No

  N/A

• ARE PRESSURE FRYER SHLEF AND OTHER CONTAMINATED SURFACES WIPED WITH CLEAN, DAMP, SANITIZED TOWEL AFTER COOKING CYCLE IS STARTED?

  Yes

  No

  N/A

• IS INTERNAL PRODUCT TEMPERATURE OF COOKED FILET 165F WHEN REMOVED FROM OIL? (TEST 1 FILET).

  Yes

  No

  N/A

• IS CHICKEN COOKED UNDER PRESSURE, WITH NEEDLE REGISTERING IN THE GREEN ZONE, WHEN COOKING NORMAL TO FULL LOADS OF CHICKEN?

  Yes

  No

  N/A

• IS INTERNAL PRODUCT TEMPERATURE OF COOKED SPICY FILET 165F WHEN REMOVED FROM OIL? (TEST 1 SPICY FILET).

  Yes

  No

  N/A

• IS TIERED BASKET TILTED AND DRAINED BEFORE CHICKEN IS TRANSFERRED TO CHICKEN WARMING STATION?

  Yes

  No

  N/A

• IS INTERNAL PRODUCT TEMPERATURE OF COOKED NUGGET 165F WHEN REMOVED FROM OIL? (TEST 1 NUGGET).

  Yes

  No

  N/A

• IS INTERNAL PRODUCT TEMPERATURE OF COOKED STRIP 165F WHEN REMOVED FROM OIL? (TEST 1 STRIP).

  Yes

  No

  N/A

COOKING & HOLDING PRODUCTS: COOKING WAFFLE FRIES

• ARE APPROPRIATE PORTIONS COOKED?

  Yes

  No

  N/A

• ARE FROZEN FRIES COOKED IMMEDIATELY AFTER PLACING THEM IN FRYER BASKETS?

  Yes

  No

  N/A

• IS BASKET OF FRIES GENTLY SHAKEN WHEN LOWERED INTO OIL?

  Yes

  No

  N/A

• AFTER COOKING FRIES, IS FRYER BASKET SHAKEN GENTLY OVER FRYER FOR A FEW SECONDS BEFORE FRIES ARE TRANSFERRED TO FRY WARMING STATION?

  Yes

  No

  N/A

COOKING & HOLDING PRODUCTS: HOLDING WAFFLE FRIES

• ARE UNPACKAGED FRIES HELD IN HEATED DELIVERY CHUTES OF FRY WARMING STATION UNDER 2 MINUTES (120 SECONDS)?

  Yes

  No

  N/A

• PRIOR TO END OF COOKING CYCLE, ARE ANY FRIES IN DUMP PAN REMOVED OR MOVED TO THE SIDE TO MAKE ROOM FOR FRESH BATCH OF FRIES?

  Yes

  No

  N/A

• IS HOLDING TIMER FOR BATCH OF FRIES UNDER 5 MINUTES (300 SECONDS)? (MEASURED FROM TIME FRIES ARE PLACED IN DUMP PAN UNTIL LAST OF FRIES IS SERVED).

  Yes

  No

  N/A

COOKING & HOLDING PRODUCTS: PROCESS FLOW ASSESSMENT: HOLDING CFA CHICKEN AND SANDWICHES

• IS TOP HEATING UNIT DIRECTLY OVER HOLDING PANS IN CHICKEN WARMING STATION?

  Yes

  No

  N/A

• ARE UNASSEMBLED CFA CHICKEN FILETS HELD CORRECTLY AND WITHIN HOLDING TIME?

  Yes

  No

  N/A

• PRIOR TO END OF COOKING CYCLE, IS ANY UNASSEMBLED CFA CHICKEN REMOVED FROM HALF-SIZE HOLDING PAN BEFORE FRESHLY COOKED CFA CHICKEN IS ADDED TO PAN?

  Yes

  No

  N/A

• IS HOLDING SYSTEM CORRECTLY AND PROMPTLY SET FOR FRESHLY COOKED BATCH OF CFA CHICKEN?

  Yes

  No

  N/A

• IS INTERNAL PRODUCT TEMPERATURE OF CFA CHICKEN FILET FROM THE CHICKEN WARMING STATION 140F OR HIGHER? (TEST 1 FILET).

  Yes

  No

  N/A

• IS UNASSEMBLED CFA CHICKEN FROM FRESHLY COOKED BATCH WITHIN HOLDING TIME WHEN ASSEMBLED INTO SANDWICHES?

  Yes

  No

  N/A

• ARE ALL CFA CHICKEN SANDWICHES FROM THE SAME BATCH CLEARLY MARKED WITH THE SAME DIAL BRACKET NUMBER?

  Yes

  No

  N/A

• IS MARKED SANDWICH SERVED OR REMOVED BY END OF HOLDING TIME?

  Yes

  No

  N/A

COOKING & HOLDING PRODUCTS: HOLDING SPICY CHICKEN AND SANDWICHES (CURRENT STATE ASSESSMENT)

• IS TOP HEATING UNIT DIRECTLY OVER HOLDING PANS IN CHICKEN WARMING STATION?

  Yes

  No

  N/A

• ARE UNASSEMBLED SPICY CHICKEN HELD CORRECTLY AND WITHIN HOLDING TIME?

  Yes

  No

  N/A

• IS INTERNAL PRODUCT TEMPERATURE OF SPICY CHICKEN IN THE CHICKEN WARMING STATION 140F OR HIGHER? (TEST 1 FILET).

  Yes

  No

  N/A

• ARE BAGGED SPICY SANDWICHES IN PASS-THRU CHUTES WITHIN HOLDING TIME (FROM TIME CHICKEN IS COOKED UNTIL SANDWICH IS SERVED)?

  Yes

  No

  N/A

COOKING & HOLDING PRODUCTS: HOLDING STRIPS (PROCESS FLOW ASSESSMENT)

• IS TOP HEATING UNIT PLACED DIRECTLY OVER HOLDING PANS IN CHICKEN WARMING STATION?

  Yes

  No

  N/A

• ARE UNASSEMBLED STRIPS HELD CORRECTLY AND WITHIN HOLDING TIME?

  Yes

  No

  N/A

• PRIOR TO END OF COOKING CYCLE, ARE ANY UNASSEMBLED STRIPS REMOVED FROM HOLDING PAN BEFORE FRESHLY COOKED STRIPS ARE ADDED TO PAN?

  Yes

  No

  N/A

• IS INTERNAL PRODUCT TEMPERATURE OF UNASSEMBLED STRIPS IN CHICKEN WARMING STATION 140F OR HIGHER? (TEST 2 STRIPS).

  Yes

  No

  N/A

• IS HOLDING SYSTEM CORRECTLY AND PROMPTLY SET FOR FRESHLY COOKED BATCH OF STRIPS?

  Yes

  No

  N/A

• ARE UNASSEMBLED STRIPS FROM FRESHLY COOKED BATCH WITHIN HODING TIME WHEN BOXED?

  Yes

  No

  N/A

• ARE ALL BOXED STRIPS FROM THE SAME BATCH CLEARLY MARKED WITH THE SAME DIAL BRAKET NUMBER?

  Yes

  No

  N/A

• IS MARKED BOX OF STRIPS SERVED OR REMOVED AT OR BEFORE END OF HOLDING TIME?

  Yes

  No

  N/A

HOT ENTREES: CFA SANDWICH - FINISHED PRODUCT

• IS SANDWICH PACKAGED AND FOLDED/SECURED PROPERLY?

  Yes

  No

  N/A

• IS INTERNAL PRODUCT TEMPERATURE OF CFA CHICKEN FILET 140F OR HIGHER? (TEST 1 FILET).

  Yes

  No

  N/A

• DOES CFA CHICKEN MEET BUN COVERAGE STANDARD?

  Yes

  No

  N/A

• IS CFA CHICKEN GOLDEN BROWN IN APPEARANCE (DOES IT MEET COLOR STANDARDS)?

  Yes

  No

  N/A

• DOES CFA CHICKEN MEET COATER COVERAGE REQUIREMENTS? (NOT MORE BARE SPOTS TOTALLY TO THE SIZE OF A QUARTER)?

  Yes

  No

  N/A

• IS BUN UNDAMAGED, WHITE, BUTTERED AND TOASTED?

  Yes

  No

  N/A

• DOES CFA CHICKEN WEIGH @ LEAST 3.3 OZ? (RECORD WEIGHT).

  Yes

  No

  N/A

• ARE THERE 2 PICKLE CHIPS (3 IF SMALL) SPREAD OUT IN CENTER OF BUN HEEL (UNDER FILET)?

  Yes

  No

  N/A

• IS WHITE BUN THE CORRECT SIZE?

  Yes

  No

  N/A

• IS WHITE BUN BUTTERED CORRECTLY?

  Yes

  No

  N/A

• DOES BUN MEET TOASTING QUALITY REQUIREMENTS?

  Yes

  No

  N/A

• BASED ON EXPERIENCE, DOES CFA CHICKEN SANDWICH TASTE AND TEXTURE MEET REQUIREMENTS?

  Yes

  No

  N/A

• IS FOIL BAG FREE OF EXCESSIVE STAINS?

  Yes

  No

  N/A

• IS CFA CHICKEN POSITIONED WITH SMOOTH (ROUNDED) SIDE FACING UP?

  Yes

  No

  N/A

HOT ENTREES: NUGGETS - FINISHED PRODUCT

• ARE NUGGETS IN CORRECT BOX AND IS BOX CLOSED WITH CORRECT TAB PUSHED?

  Yes

  No

  N/A

• IS TEMPERATURE OF NUGGETS 140F OR HIGHER? (TEST 2 NUGGETS).

  Yes

  No

  N/A

• DO NUGGETS MEET WEIGHT REQUIREMENTS? (AT LEAST 4.2 OZ).

  Yes

  No

  N/A

• IS PRODUCT COUNT CORRECT?

  Yes

  No

  N/A

• DO NUGGETS MEET COLOR STANDARDS (GOLDEN BROWN)?

  Yes

  No

  N/A

• DO NUGGETS MEET COATER COVERAGE REQUIREMENTS AND FREE OF LARGE BARE SPOTS?

  Yes

  No

  N/A

• BASED ON EXPERIENCE, DO NUGGETS MEET TASTE AND TEXTURE REQUIREMENTS?

  Yes

  No

  N/A

• IS MEDIUM MENU TAB BOX FREE OF EXCESSIVE STAINS?

  Yes

  No

  N/A

HOT ENTREES: STRIPS - FINISHED PRODUCT

• ARE STRIPS IN CORRECT BOX AND IS THE BOX CLOSED WITH THE CORRECT TAB PUSHED?

  Yes

  No

  N/A

• IS INTERNAL STRIP TEMPERATURE 140F OR HIGHER? (TEST 2 STRIPS).

  Yes

  No

  N/A

• DO STRIPS MEET WEIGHT REQUIREMENTS? (AT LEAST 5.7 OZ).

  Yes

  No

  N/A

• IS PRODUCT COUNT CORRECT?

  Yes

  No

  N/A

• DO STRIPS MEET COLOR STANDARDS (GOLDEN BROWN)?

  Yes

  No

  N/A

• DO STRIPS MEET COATER COVERAGE REQUIREMENTS AND NO LARGE BARE SPOTS?

  Yes

  No

  N/A

• BASED ON EXPERIENCE, DO STRIPS MEET TASTE AND TEXTURE REQUIREMENTS?

  Yes

  No

  N/A

• IS MENU TAB BOX FREE OF EXCESSIVE STAINS?

  Yes

  No

  N/A

HOT ENTREES: SPICY SANDWICH - FINISHED PRODUCT

• IS SANDWICH PACKAGED AND FOLDED/SEALED PROPERLY?

  Yes

  No

  N/A

• IS SPICY FOIL BAG FREE OF EXCESSIVE STAINS?

  Yes

  No

  N/A

• IS INTERNAL TEMPERATURE OF SPICY CHICKEN 140F OR HIGHER? (TEST 1 FILET).

  Yes

  No

  N/A

• DOES SPICY CHICKEN MEET BUN COVERAGE STANDARDS?

  Yes

  No

  N/A

• IS SPICY CHICKEN GOLDEN REDDISH-BROWN WITH VISIBLE FLECKS OF BLACK PEPPER (DOES IT MEET COLOR STANDARDS)?

  Yes

  No

  N/A

• DOES SPICY CHICKEN MEET COATER COVERAGE STANDARDS (WITH NO BARE SPOTS TOTALING THE SIZE OF A QUARTER)?

  Yes

  No

  N/A

• IS SANDWICH MADE WITH AN UNDAMAGED WHITE BUTTERED AND TOASTED BUN?

  Yes

  No

  N/A

• DOES COOKED SPICY CHICKEN WEIGH AT LEAST 3.7 OZ?

  Yes

  No

  N/A

• ARE THERE 2 PICKLE CHIPS (3 IF SMALL) SPREAD OUT IN CENTER OF BUN (UNDER FILET)?

  Yes

  No

  N/A

• BASED ON EXPERIENCE, DOES SPICY SANDWICH MEET TASTE AND TEXTURE REQUIREMENTS?

  Yes

  No

  N/A

• IS SPICY CHICKEN POSITIONED WITH ROUNDED SIDE UP?

  Yes

  No

  N/A

HOT ENTREES: GRILLED NUGGETS - FINISHED PRODUCTS

• ARE GRILLED NUGGETS PACKAGED IN A 4 OZ BOWL WITH LID?

  Yes

  No

  N/A

• IS 4 OZ BOWL FREE OF EXCESSIVE STAINS AND DRIPS?

  Yes

  No

  N/A

• IS INTERNAL PRODUCT TEMPERATURE OF GRILLED NUGGETS 140F OR HIGHER? (TEST 2 NUGGETS).

  Yes

  No

  N/A

• IS PRODUCT COUNT CORRECT?

  Yes

  No

  N/A

• BASED ON EXPERIENCE, DO GRILLED NUGGETS MEET TASTE AND TEXTURE REQUIREMENTS?

  Yes

  No

  N/A

COLD ENTREES: MARKET SALAD - FINISHED PRODUCT

• IS INTERNAL PRODUCT TEMPERATURE OF GRILLED CHICKEN SLICES ON SALAD 40F OR LOWER? (TEST 2 SLICES OF CHICKEN ON 1 SALAD).

  Yes

  No

  N/A

• IS COLD, GRILLED CHICKEN POSITIONED/ARRANGED CORRECTLY?<br>

  Yes

  No

  N/A

• DO SLICES OF GRILLED CHICKEN MEET REQUIREMENTS?

  Yes

  No

  N/A

• DO GRILLED CHICKEN SLICES WEIGH AT LEAST 2.9 OZ (RECORD WEIGHT).

  Yes

  No

  N/A

• DO BLUE CHEESE CRUMBLES MEET REQUIREMENTS?

  Yes

  No

  N/A

• DO STRAWBERRY HALVES/QUARTERS MEET REQUIREMENTS?

  Yes

  No

  N/A

• DO BLUEBERRIES MEET REQUIREMENTS?

  Yes

  No

  N/A

• DO RED AND GREEN APPLE PIECES MEET REQUIREMENTS?

  Yes

  No

  N/A

• DOES RED/GREEN CABBAGE BLEND MEET REQUIREMENTS?

  Yes

  No

  N/A

• DO BABY GREENS MEET REQUIREMENTS?

  Yes

  No

  N/A

• DOES CHOPPED ROMAINE LETTUCE MEET REQUIREMENTS?

  Yes

  No

  N/A

• IS GRILLED MARKET SALAD ATTRACTIVELY PACKAGED ACCORDING TO REQUIREMENTS?

  Yes

  No

  N/A

• BASED ON EXPERIENCE, DOES MARKET SALAD MEET TASTE AND TEXTURE REQUIREMENTS?

  Yes

  No

  N/A

COLD ENTREES: COOL WRAP - FINISHED PRODUCT

• IS INTERNAL PRODUCT TEMPERATURE OF CHICKEN IN WRAP 40F OR LOWER? (TEST 2 SLICES OF CHICKEN IN 1 WRAP).

  Yes

  No

  N/A

• IS WRAP FOLDED AND ROLLED CORRECTLY?

  Yes

  No

  N/A

• IS WRAP CORRECT LENGTH AND WIDTH?

  Yes

  No

  N/A

• DOES FLAXSEED FLAT BREAD (EXTERIOR) MEET REQUIREMENTS?

  Yes

  No

  N/A

• DO GRILLED CHICKEN SLICES MEET REQUIREMENTS?

  Yes

  No

  N/A

• DO GRILLED CHICKEN SLICES WEIGH 2.4 - 2.6 OZ? (RECORD WEIGHT)

  Yes

  No

  N/A

• DOES MONTEREY/CHEDDAR BLEND MEET REQUIREMENTS?

  Yes

  No

  N/A

• DOES RED CABBAGE/CARROT BLEND MEET REQUIREMENTS?

  Yes

  No

  N/A

• DOES WHOLE GREEN LEAF LETTUCE MEET REQUIREMENTS?

  Yes

  No

  N/A

• IS GRILLED CHICKEN COOL WRAP PACKAGED ACCORDING TO REQUIREMENTS?

  Yes

  No

  N/A

• BASED ON EXPERIENCE, DOES GRILLED CHICKEN COOL WRAP MEET TASTE AND TEXTURE REQUIREMENTS?

  Yes

  No

  N/A

SIDE ITEMS: WAFFLE FRIES - FINISHED PRODUCT

• IS INTERNAL PRODUCT TEMPERATURE OF FRIES 170F OR HIGHER? (TEST 3 FRIES).

  Yes

  No

  N/A

• ARE BOTH FRY PACKAGES (1 SMALL AND 1 MEDIUM) FILLED CORRECTLY?

  Yes

  No

  N/A

• ARE BOTH ORDES OF FRIES PACKAGED CORRECTLY AND IS PACKAGING FREE OF EXCESSIVE STAINS?

  Yes

  No

  N/A

• BASED ON EXPERIENCE, DO FRIES MEET TASTE AND TEXTURE REQUIREMENTS?

  Yes

  No

  N/A

• ARE FRIES IN BOTH PACKAGES IN GOOD CONDITION?

  Yes

  No

  N/A

BEVERAGES: CARBONATED BEVERAGES - FINISHED PRODUCT

• IS INTERNAL PRODUCT TEMPERATURE OF COCA-COLA 40F OR LOWER? (TEST 1 COCA-COLA FROM EACH DRINK TOWER).

  Yes

  No

  N/A

• DO BOTH CUPS OF COKE HAVE THE PROPER AMOUNT OF LIQUID?

  Yes

  No

  N/A

• ARE ICE AND BEVERAGES HANDLED/DISPENSED IN A FOOD SAFE MANNER?

  Yes

  No

  N/A

• ARE ALL THREE BEVERAGES IN CORRECT CUPS, CLEAN AND FREE OF SPILLS WITH PROPERLY SEALED LIDS AND CORRECT DIMPLE DEPRESSED?

  Yes

  No

  N/A

• ARE ALL THREE BEVERAGES FILLED TO LIQUID FILL LINE (OR 1/4" BELOW TOP)?

  Yes

  No

  N/A

• BASED ON EXPERIENCE, DOES DIET COCA-COLA MEET TASTE REQUIREMENTS WITH NO OFF FLAVORS PRESENT?

  Yes

  No

  N/A

• BASED ON EXPERIENCE, DOES COCA-COLA MEET TASTE REQUIREMENTS WITH NO OFF FLAVORS PRESENT?

  Yes

  No

  N/A

• BASED ON EXPERIENCE, DOES DR. PEPPER MEET TASTE REQUIREMENTS WITH NO OFF FLAVORS PRESENT?

  Yes

  No

  N/A

SERVICE

CUSTOMER SERVICE: DRIVE - THRU SERVICE:

• WERE YOU GREETED APPROPRIATELY AND ASKED FOR YOUR ORDER WITHIN 5 SECONDS OF ARRIVAL AT SPEAKER?

  Yes

  No

  N/A

• WERE YOU GREETED WITH AN ENTHUSIASTIC TONE OF VOICE?

  Yes

  No

  N/A

• WAS ORDER VERIFIED BY ORDER TAKER REPEATING THE ORDER TO YOU AND RELATING THE PRICE?

  Yes

  No

  N/A

• DID YOU HAVE A 30 SECOND OR LESS WINDOW WAIT TIME (PER WINDOW)?

  Yes

  No

  N/A

• DID TEAM MEMBER MAKE EYE CONTACT AS SOON AS YOU ARRIVED AT WINDOW?

  Yes

  No

  N/A

• DID TEAM MEMBER SMILE?

  Yes

  No

  N/A

• WAS YOUR ORDER CONFIRMED AT WINDOW?

  Yes

  No

  N/A

• WHEN THANKED DID TEAM MEMBERS RESPOND WITH "MY PLEASURE"?

  Yes

  No

  N/A

• WAS YOUR ORDER ACCURATE AND SERVED WITH CORRECT PAPER GOODS, UTENSILS AND CONDIMENTS?

  Yes

  No

  N/A

• WERE YOU TREATED WITH AN ATTITUDE OF ATTENTIVE AND COURTEOUS SERVICE THROUGHOUT THE TRANSACTION?

  Yes

  No

  N/A

• WERE YOU AUTOMATICALLY GIVEN A RECEIPT?

  Yes

  No

  N/A

CUSTOMER SERVICE: TAKING ORDER AND ACCEPTING PAYMENT - CASHIER (INSIDE RESTAURANT)

• DID CASHIER IMMEDIATELY ACKNOWLEDGE CUSTOMER APPROACHING COUNTER? (OBSERVE 2 TRANSACTIONS).

  Yes

  No

  N/A

• DID TEAM MEMBER SEEK TO MAKE EYE CONTACT AS CUSTOMER APPROACHED COUNTER AND DID TEAM MEMBE MAINTAIN APPROPRIATE EYE CONTACT APPROPRIATELY THROUGHOUT THE TRANSACTION? (SAME 2 COUSTOMERS).

  Yes

  No

  N/A

• DID TEAM MEMBER SMILE APPROPRIATELY? (SAME 2 CUSTOMERS).

  Yes

  No

  N/A

• WAS CUSTOMER GREETED APPROPRIATELY? (SAME 2 CUSTOMERS).

  Yes

  No

  N/A

• DID TEAM MEMBER SPEAK WITH AN ENTHUSIASTIC TONE OF VOICE? (SAME 2 CUSTOMERS).

  Yes

  No

  N/A

• DID TEAM MEMBER IDENTIFY WHETHER CUSTOMER WILL DINE IN OR CARRY OUT?

  Yes

  No

  N/A

• WAS ORDER VERIFIED BY REPEATING IT TO CUSTOMER AND WAS TOTAL COST RELATED POLITELY? (SAME 2 CUSTOMERS).

  Yes

  No

  N/A

• WAS A RECEIPT AUTOMATICALLY GIVEN TO CUSTOMER, WITHOUT ASKING WHETHER CUSTOMER WANTS THE RECEIPT AND WITHOUT DRAWING ATTENTION TO SURVEY, IF PRESENT? (SAME 2 CUSTOMERS).

  Yes

  No

  N/A

• IF THANKED BY CUSTOMER, DID TEAM MEMBER RESPOND WITH "MY PLEASURE"? (OBSERVE 2 INTERACTIONS).

  Yes

  No

  N/A

• DID TEAM MEMBER BEGIN ORDER-TAKING PROCESS WITHIN 2 MINUTES (120 SECONDS) OF WHEN EACH CUSTOMER ENTERED THE LINE? (TIME 2 TRANSACTIONS).

  Yes

  No

  N/A

CUSTOMER SERVICE: FULFILLING ORDER - EXPEDITOR (INSIDE RESTAURANT)

• WERE TOW ORDERS PRESENTED APPROPRIATELY ON TRAYS? (OBSERVE 2 ORDERS, EACH INCLUDING AN ENTREE, A SIDE ITEM, AND A BEVERAGE).

  Yes

  No

  N/A

• WERE BOTH ORDERS ACCURATE? (SAME 2 CUSTOMERS).

  Yes

  No

  N/A

CUSTOMER SERVICE: PRESENTING AND CLOSING ORDER - SERVER (INSIDE RESTAURANT)

• DID TEAM MEMBER SEEK TO MAKE EYE CONTACT WHEN APPROACHING CUSTOMER, AND DID TEAM MEMBER MAINTAIN APPROPRIATE EYE CONTACT THROUGHOUT THE TRANSACTION? (SAME 2 CUSTOMERS).

  Yes

  No

  N/A

• DID TEAM MEMBER SMILE APPROPRIATELY? (SAME 2 CUSTOMERS).

  Yes

  No

  N/A

• DID TEAM MEMBER SPEAK WITH AN ENTHUSIASTIC TONE OF VOICE? (SAME 2 CUSTOMERS).

  Yes

  No

  N/A

• DID SERVER THANK GUEST SINCERELY? (SAME 2 CUSTOMERS).

  Yes

  No

  N/A

• WERE BOTH CUSTOMERS SERVED IN 1 MINUTE (60 SECONDS) OR LESS, OR WAS REASON FOR DELAY EXPLAINED TO CUSTOMER, WITH AN APOLOGY? (TIME 2 TRANSACTIONS).

  Yes

  No

  N/A

APPEARANCE: APPEARANCE

• ARE ALL MALE TEAM MEMBERS WEARING THE CORRECT UPPER UNIFORM ITEMS?

  Yes

  No

  N/A

• ARE ALL MALE TEAM MEMBERS WEARING CORRECT LOWER UNIFORM ITEMS?

  Yes

  No

  N/A

• ARE ALL MALE TEAM MEMBERS WELL GROOMED AND IS JEWELRY (IF ANY) WORN IN GOOD TASTE, ACCORDING TO APPEARANCE REQUIREMENTS?

  Yes

  No

  N/A

• ARE ALL FEMALE TEAM MEMBERS WEARING CORRECT UPPER UNIFORM ITEMS?

  Yes

  No

  N/A

• ARE ALL FEMALE TEAM MEMBERS WEARING CORRECT LOWER UNIFORM ITEMS?

  Yes

  No

  N/A

• ARE ALL FEMALE TEAM MEMBERS WELL GROOMED AND IS JEWELRY (IF ANY) WORN IN FOOD TASTE, ACCORDING TO APPEARANCE REQUIREMENTS?

  Yes

  No

  N/A

• ARE MALE TEAM MEMBERS' UPPER UNIFORM ITEMS CLEAN, IN GOOD CONDITION AND WORN APPROPRIATELY?

  Yes

  No

  N/A

• ARE MALE TEAM MEMBERS' LOWER UNIFORM ITEMS CLEAN, IN GOOD CONDITION AND WORN APPROPRIATELY?

  Yes

  No

  N/A

• ARE FEMALE TEAM MEMBERS' UPPER UNIFORM ITEMS CLEAN, IN GOOD CONDITION AND WORN APPROPRIATELY?

  Yes

  No

  N/A

• ARE FEMALE TEAM MEMBERS' LOWER UNIFORM ITEMS CLEAN, IN GOOD CONDITION AND WORN APPROPRIATELY?

  Yes

  No

  N/A

• ARE ALL MALE TEAM MEMBERS GROOMED AND IS JEWELRY (IF ANY) WORN ACCORDING TO FOOD SAFETY REQUIREMENTS?

  Yes

  No

  N/A

• ARE ALL FEMALE TEAM MEMBERS GROOMED AND IS JEWELRY (IF ANY) WORN ACCORDING TO FOOD SAFETY REQUIREMENTS?

  Yes

  No

  N/A

CUSTOMER ENVIRONMENT

RESTROOMS: SUPPLIES/ODORS

• ARE ALL NECESSARY SUPPLIES AVAILABLE?

  Yes

  No

  N/A

• ARE RESTROOMS FREE OF STRONG OR UNPLEASANT ODORS?

  Yes

  No

  N/A

RESTROOMS: FLOORS/BASEBOARDS/DRAINS

• ARE FLOORS, BASEBOARDS AND DRAINS CLEAN?

  Yes

  No

  N/A

• ARE DRAINS WELL MAINTAINED?

  Yes

  No

  N/A

• ARE FLOORS, BASEBOARDS AND TILE GROUT WELL MAINTAINED?

  Yes

  No

  N/A

RESTROOMS: TRASH

• ARE TRASH/SANITARY NAPKIN RECEPTACLES FREE OF UNPLEASANT ODORS?

  Yes

  No

  N/A

• ARE TRASH/SANITARY NAPKIN RECEPTACLES CLEAN?

  Yes

  No

  N/A

• ARE TRASH/SANITARY NAPKIN RECEPTACLES WELL MAINTAINED?

  Yes

  No

  N/A

DINING ROOM: TABLES, CHAIRS, & HIGH CHAIRS

• ARE ALL TABLES AND CHAIRS CLEAN?

  Yes

  No

  N/A

• ARE ALL TABLES AND CHAIRS WELL MAINTAINED?

  Yes

  No

  N/A

• IS AT LEAST ONE HIGH CHAIR PROVIDED IN DINING ROOM?

  Yes

  No

  N/A

DINING ROOM: CONDIMENT CENTER/DISPENSERS

• ARE CONDIMENT HOLDERS/BINS/DISPENSERS/COUNTER CLEAN AND WELL ORGANIZED?

  Yes

  No

  N/A

• ARE CONDIMENT HOLDERS/BINS/DISPENSERS/COUNTER WELL MAINTAINED?

  Yes

  No

  N/A

DINING ROOM: TRASH RECEPTACLES/STORAGE AREAS

• ARE TRASH RECEPTACLES AND STORAGE AREAS CLEAN?

  Yes

  No

  N/A

• ARE TRASH RECEPTACLES FREE OF UNPLEASANT ODORS?

  Yes

  No

  N/A

• ARE TRASH RECEPTACLES AND STORAGE AREAS WELL MAINTAINED?

  Yes

  No

  N/A

DINING ROOM: FLOORS/BASEBOARDS

• ARE FLOOR AND BASEBOARDS CLEAN?

  Yes

  No

  N/A

• ARE FLOOR AND BASEBOARDS WELL MAINTAINED?

  Yes

  No

  N/A

RESTAURANT EXTERIOR: LANDSCAPED AREAS

• ARE LANDSCAPED AREAS CLEAN?

  Yes

  No

  N/A

• ARE LANDSCAPED AREAS WELL MAINTAINED?

  Yes

  No

  N/A

RESTAURANT EXTERIOR: PARKING LOT

• IS PARKING LOT CLEAN?

  Yes

  No

  N/A

DRIVE-THRU AREA: DRIVE-THRU MENU BOARD, SPEAKER, PRE-BOARD AND POP

• ARE DRIVE-THRU MENU BOARD SPEAKER BOX PRE-BOARD AND AWNINGS/CANOPIES CLEAN AND INSTALLED CORRECTLY?

  Yes

  No

  N/A

• ARE DRIVE-THRU MENU BOARD SPEAKER BOX PRE-BOARD AND AWNINGS/CANOPIES WELL MAINTAINED?

  Yes

  No

  N/A

• IS DRIVE-THRU PAD CLEAN?

  Yes

  No

  N/A

• ARE OUTDOOR POP MATERIALS CLEAN?

  Yes

  No

  N/A

• ARE OUTDOOR POP MATERIALS WELL MAINTAINED?

  Yes

  No

  N/A

STOREFRONT: INTERIOR MENU BOARDS

• ARE MENU BOARDS CLEAN?

  Yes

  No

  N/A

• ARE MENU BOARDS WELL MAINTAINED?

  Yes

  No

  N/A

PRODUCTION ENVIRONMENT

KITCHEN: BREADING TABLE?REFRIGERATED BREADING TABLE

• IS THE STAINLESS STEEL BREADING TABLE SURFACE FREE OF PLASTIC LINERS AND/OR CARDBOARD?

  Yes

  No

  N/A

• IS REFRIGERATED BREADING TABLE LID (OR ARE BREADING PAN LIDS) CLOSED WHEN BREADING TABLE IS NOT IN USE?

  Yes

  No

  N/A

• ARE BOTH MILK AND EGG WASH PANS PREPARED ACCORDING TO REQUIREMENTS WITH PERFORATED PAN KEPT PARTIALLY SUBMERGED?

  Yes

  No

  N/A

• ARE YELLOW GLOVES (FOR NUGGETS AND STIRPS) AVAILABLE AT BREADING TABLE?

  Yes

  No

  N/A

• ARE THERE PANS IN EVERY POSITION ON REFRIGERATED RAILS (UPPER CAVITY), WITH NO GAPS?

  Yes

  No

  N/A

• ARE PRODUCTS SET UP IN CORRECT ORDER FOR BREADING CHICKEN?

  Yes

  No

  N/A

• ARE BAGS OF RAW STRIPS AND RQW NUGGETS HELD ACCORDING TO REQUIREMENTS IN BREADING TABLE REFRIGERATOR?

  Yes

  No

  N/A

• DO BOTH SEASONED/SPICY COATER PANS MEET QUALITY REQUIREMENTS?

  Yes

  No

  N/A

• ARE SIFTER AND WIRE BASKET (FOR NUGGETS AND STRIPS) AVAILABLE AT BREADING TABLE?

  Yes

  No

  N/A

KITCHEN: HAND WASHING STATION

• DO HAND SOAP AND HAND SANITIZER DISPENSERS AT KITCHEN HAND WASHING STATION HAVE CORRECT LABELS?

  Yes

  No

  N/A

KITCHEN: ICE MACHINE

• IS INTERIOR OF ICE MACHINE CLEAN?

  Yes

  No

  N/A

• IS ICE MACHINE WELL MAINTAINED?

  Yes

  No

  N/A

• ARE ICE SCOOP AND BUCKET CLEAN AND STORED CORRECTLY?

  Yes

  No

  N/A

• ARE ICE SCOOP AND BUCKET WELL MAINTAINED?

  Yes

  No

  N/A

• IS EXTERIOR OF ICE MACHINE CLEAN?

  Yes

  No

  N/A

KITCHEN: WALK-IN REFRIGERATOR

• ARE ALL RAW CHICKEN PRODUCTS STORED BELOW COOKED AND READY-TO-EAT (RTE) FOOD, ON BOTTOM SHELVES AND IS SPICY CHICKEN STORED WHERE IT WILL NOT DRIP ONTO REGULAR CHICKEN?

  Yes

  No

  N/A

• DOES INTERNAL THERMOMETER SHOW CORRECT TEMPERATURE (35 - 38F)?

  Yes

  No

  N/A

• IS WALK-IN REFRIGERATOR CLEAN INSIDE AND OUT?

  Yes

  No

  N/A

• IS WALK-IN REFRIGERATOR WELL MAINTAINED?

  Yes

  No

  N/A

KITCHEN: REACH-IN REFRIGERATOR

• ARE ALL RAW CHICKEN PRODUCTS STORED BELOW COOKED AND RTE FOOD, ON BOTTOM SHELVES AND IS SPICY CHICKEN STORED WHERE IT WILL NOT DRIP ONTO REGULAR CHICKEN?

  Yes

  No

  N/A

• ARE ALL CONTAINERS IN GOOD CONDITION AND ARE PRODUCTS CLOSED/COVERED SO THEY ARE PROTECTED FROM AIR AND CONTAMINANTS?

  Yes

  No

  N/A

• ARE ALL PRODUCTS IN REACH-IN REFRIGERATOR LABELED ACCORDING TO REQUIREMENTS AND WITHIN SHELF LIFE/HOLDING TIME PERIODS AND ARE THEY ROTATED ACCORDING TO THE FIFO ROTATION SYSTEM?

  Yes

  No

  N/A

• IS REACH-IN REFRIGERATOR FREE OF OFF-ODORS?

  Yes

  No

  N/A

• IS REACH-IN REFRIGERATOR FREE OF CLEANING AGENTS OR ANY OTHER POTENTIAL CONTAMINATION HAZARDS?

  Yes

  No

  N/A

• IS REACH-IN REFRIGERATOR CLEAN INSIDE AND OUT?

  Yes

  No

  N/A

• IS REACH-IN REFRIGERATOR WELL MAINTAINED?

  Yes

  No

  N/A

BOARDS: PRESSURE FRYERS

• ARE EXTERNAL SURFACES (INCLUDING LID, SPINDLE AND BODY) OF EACHHP PRESSURE FRYER CLEAN?

  Yes

  No

  N/A

• ARE LEGS AND CASTER OF EACH HP PRESSURE FRYER CLEAN?

  Yes

  No

  N/A

• ARE LEGS AND CASTER OF EACH HP PRESSURE FRYER WELL MAINTAINED?

  Yes

  No

  N/A

• ARE ALL FRYER BASKETS STORED EITHER IN FRYER OR ON RED FOOD TRAY (INCLUDES BOTH TIERED BASKET AND NUGGET BASKET)?

  Yes

  No

  N/A

• IS FRYER MAINTAINED ACCORDING TO REQUIREMENTS DURING THE DAY?

  Yes

  No

  N/A

• IS OIL LEVEL WITH FILL LINE IN PRESSURE FRYER WHEN HOT?

  Yes

  No

  N/A

• IS FIRE SUPPRESSION SYSTEM WELL MAINTAINED?

  Yes

  No

  N/A

• IS INTERNAL OIL TEMPERATURE IN PRESSURE FRYER 315F OR HIGHER?

  Yes

  No

  N/A

BOARDS: DUKE HOLDING STATION

• IS DUKE HOLDING STATION CLEAN?

  Yes

  No

  N/A

• IS DUKE HOLDING STATION WELL MAINTAINED?

  Yes

  No

  N/A

• ARE HOLDING PANS AND LIDS CLEAN?

  Yes

  No

  N/A

• ARE HOLDING PANS AND WELL MAINTAINED?

  Yes

  No

  N/A

• ARE HOLDING PAN LIDS WELL MAINTAINED?

  Yes

  No

  N/A

FRONT COUNTER/DRIVE-THRU WORK AREA: SURFACES/STORAGE AREAS

• ARE FRONT COUNTER/DRIVE-THRU SURFACES/STORAGE AREAS CLEAN?

  Yes

  No

  N/A

• ARE FRONT COUNTER/DRIVE-THRU SURFACES/STORAGE AREAS WELL MAINTAINED?

  Yes

  No

  N/A

FRONT COUNTER/DRIVE-THRU WORK AREA: REGISTERS/MONITORS/BUMP-BARS

• ARE REGISTERS CLEAN?

  Yes

  No

  N/A

• ARE REGISTERS WELL MAINTAINED?

  Yes

  No

  N/A

• ARE MONITORS AND BUMP BARS CLEAN?

  Yes

  No

  N/A

• ARE MONITORS AND BUMP BARS WELL MAINTAINED?

  Yes

  No

  N/A