RootCauseAnalysis - duplicate

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• Yes

  No

  N/A

• Client Name

• Ticket No:

• Account ID

• Issue Reported Date and Time

  Date

• Location

• Product

  Select ConVoCCS ConVox3.0 ConVoxEASY BCT SPBX ConfrenceBridge

  • ConVoCCS
  • ConVox3.0
  • ConVoxEASY
  • BCT
  • SPBX
  • ConfrenceBridge

• Issue Resolved Date and Time

  Date

• ISSUE REPORTED

  Select Calls not connecting Unable to Login Agents/Admin Voice Issue CRM/Web page load issue. Data/List upload issue. Report Issue.

  • Calls not connecting
  • Unable to Login Agents/Admin
  • Voice Issue
  • CRM/Web page load issue.
  • Data/List upload issue.
  • Report Issue.

• ISSUES IDENTIFIED

• ACTION TAKEN

• RECOMMENDED ACTION

• Second Level Remark