• 91%-100% = Excellent, exemplary performance

  • 81%-90% = Very good, exceeds expectations

  • 71%-80% = Satisfactory, meets expectations

  • 60%-70% = Passing but needs to improve

  • 55%-59% = Poor, below expectations - re-evaluation after 3 months

  • Below 55% = Failed, for replacement


  • 5 - Excellent

  • 4 - Very Good

  • 3 - Fair

  • 2 - Unsatisfactory

  • 1 - Failed

  • N/A - Not applicable


  • Compliance with contract clause

  • Compliance with local laws and regulations

  • Compliance with standards

  • Compliance with services

  • Compliance with time lines

  • Compliance with confidentiality

  • Dresscode

  • Human resources

  • Technical resources

  • Supply or material resources

  • Skills transfer, training


  • Managerial or Supervisory effectiveness

  • Staff competence

  • Responsiveness

  • Conduct/behavior

  • Proactiveness

  • Work collaboration/coordination

  • Work quality

  • Timeliness of tasks

  • Customer service

  • Punctuality

  • Flexibility of hours


  • Quality of service

  • Availability of contact person

  • Availability of service

  • Planning

  • Cost control

  • Timely submission of reports

  • Appropriate measures proposed

  • Innovation

  • Agency support

  • Customer satisfaction

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. Any ratings or scores displayed in our Public Library have not been verified by SafetyCulture for accuracy. Users of our platform may provide a rating or score that is incorrect or misleading. You should independently determine whether the template is suitable for your circumstances. You can use our Public Library to search based on criteria such as industry and subject matter. Search results are based on their relevance to your search and other criteria. We may feature checklists based on subject matters we think may be of interest to our customers.