Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Did department conduct daily line-up today?
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Where is CTQ packet available? (show the auditor)
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Can employee list 3 topics discussed from CTQ today?
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Can employee describe the scene from the Personalized Service Flashcard?
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Can employee describe how to report/document guests preferences?
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Did general manager or director of residences attend or present a portion of new employee orientation?
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Can employee define empowerment?
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Does employee take pride in personal appearance? Check uniform to be clean and pressed, consistent amongst all employees, name badge worn on left side, shoes polished, ear piece on, hair clean and natural color, facial hair well groomed, 1 watch/bracelet per arm, 1 rind per hand (male), 2 per hand (female), women wearing hosiery if appropriate
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Is package room neat and secure?
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Is a log book present? (paper log or entries in buildinglink)
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Are bellcarts and grocery carts clean, polished and free of debris?
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