Rygor Service Department Audit 2019

Scope of audit criteria: This section measures the general appearance, cleanliness, tidiness and if the areas meet the accepted standards

Scope of audit criteria: Achieved net profit contribution YTD for the current financial year. (Information taken from the latest set of accounts)

Scope of audit criteria: Recovery Rate on budget. (Information taken from latest set of accounts)

Scope of audit criteria: Cash - Zero over 7 days. Invoice Queries - 10% of labour sales. Warranty & RM - Zero over 61 days

Scope of audit criteria: Efficiency on budget. (Information taken from current Forecast report or WAS report if no Forecast report available).

Scope of audit criteria: Utilisation on budget. (Information taken from current Forecast report or WAS report if no Forecast report available).

Scope of audit criteria: Zero over 30 days. (Information taken from current Forecast report or WAS report if no Forecast report available).

Scope of audit criteria: See evidence of VHC in place and on target. (Information taken from James Edwards latest VHC report).

Scope of audit criteria: MOT Pass Rate (YTD) 97% and above. (Information taken from the latest MB report).

Scope of audit criteria: See evidence of SPPS in use. Request a quote from a Service Advisor.

Scope of audit criteria: See evidence of MobiloVan offered/claimed. (Information taken from Andy Passco's latest report). Are Service Advisors familiar with MobiloVan content. Check for current POS material.

Scope of audit criteria: Information Board in place and has the latest inserts in the correct place. No non-information board material on the boards.

Scope of audit criteria: No overdue inspections or MOT's. (Information taken from Dan Reeds latest report or check system if no report available)

Scope of audit criteria: Clear evidence of a Quality Check process in place i.e. Q-Check

Scope of audit criteria: See evidence of the Code of Practice in place and operational. Folder/Documents should be located at front of house.

Scope of audit criteria: See evidence of Risk Assessments in place/know where to access Risk Assessments

Scope of audit criteria: See evidence of HSE register in place and operational. Can be online.

Scope of audit criteria: See evidence of Ladder Register in place and operational. Current asset list in the front of the register. Check 3 ladders for correct identification labels.

Scope of audit criteria: See evidence of Lifting Equipment Register in place and operational. Current asset list in the front of the register. Check 3 items for correct identification and calibration.

Scope of audit criteria: Pit safety chains in place and operational where applicable. H&S signage in place and current.

Scope of audit criteria: H&S Board in place. No non H&S material on board.

Scope of audit criteria: Van BER training booked or completed. Check online PDP system. Check tools are in place and on the tool boards. Sample 5 tools.

Scope of audit criteria: Van BER training booked or completed. Check online PDP system. Check tools are in place and on the tool boards. Sample 5 tools.

Scope of audit criteria: Service Team Leader, Workshop Foreman Admin Supervisor. Headcount in line with current financial year budget.

Scope of audit criteria: Service Advisors. Headcount in line with current financial year budget.

Scope of audit criteria: Service Administrators, Warranty Administrators. Headcount in line with current financial year budget.

Scope of audit criteria: Workshop technicians, Onsite technicians and S24h technicians. (Excluding Apprentices). Headcount in line with current financial year budget.

Scope of audit criteria: Apprentice workshop technicians. Headcount in line with current financial year budget.

Scope of audit criteria: Reward and Recognition Programme in place. Can include pizza night as well as Perkbox.

Scope of audit criteria: TNA completed for Management, Leadership and all Staff.

Scope of audit criteria: MB online PDP completed for all staff.

Scope of audit criteria: See evidence of new starters have completed or booked, Rygor Induction, SABA registration, S0004E Welcome Module within 4 weeks. S0056F Immersion into MB & Fuso Trucks within 12 weeks and a formal induction review at the end of the probation period.

Scope of audit criteria: See evidence of TNA and PDP completed within 12 weeks for new starters.

Scope of audit criteria: S24h vans within 4 years from registration date. Correct livery, clean and tidy.

Scope of audit criteria: Correct number of qualified S24h technicians in place

Scope of audit criteria: 96% Acceptance Rate.

Scope of audit criteria: Correct number of Truck lined parking bays in place (8 X 30m bays) including Uptime bay where applicable.

Scope of audit criteria: Van RTR on or above target (75%). Minimum 65% to be on the bonus model payment ladder. Information taken from latest MB S24h KPI report. (Truck & Van Dashboard).

Scope of audit criteria: Van RRR on or above target (80%). Information taken from latest MB S24h KPI report. (Truck & Van Dashboard)

Scope of audit criteria: Van RAR on or above target (90%). Information taken from latest MB S24h KPI report. (Truck & Van Dashboard)

Scope of audit criteria: Minimum score 80%. Lead times met in the current quarter. Maintenance 5 Working Days, VOR 2 Working Days.

Scope of audit criteria: Based on achievement of 20 minute average acceptance time for 1-Link booking requests. Information taken from the latest MB report. (Truck & Van Dash Board).

Purpose of Audit
The purpose of this audit is to review and generate an action plan (where applicable) for key areas of the Service Department at site level. The audit is broken down into five key areas.

Section 1: General Appearance, Housekeeping and Standards
Section 2: Financials, Performance & Quality
Section 3: Compliance, Health & Safety
Section 4: Truck CSP & QMP
Section 5: Van 2019 Bonus Model

Each section will be assessed and scored. The overall score will then be banded.

Banding
Band 1: 80% to 100% (Green = Pass)
Band 2: 50% to 80% (Amber = Risk - Recommendations with an Improvement Notice and Action Plan)
Band 3: Less than 50% (Red = Fail - Your branch will be given notice of a 'B' audit, which will be carried out by the Service Director within a six week period from the date of the 'A' audit).

'B' Audit
The 'B' audit will be carried out by the Service Director. Failure to meet a minimum of 50% and above may result in the Service Manager having to explain the results to the Board of Directors or face potential disciplinary action for more serious neglect taken against those individuals within the sites team. Discretion will be applied to sites with no Service Manager in place.

Audit Schedule

The aim is to do no more than two audits per year unless a 'B' audit is carried out.

The Service Manager will be notified within 24 hours of an audit being carried out. There can be no influence by manager or the staff on the day of the audit. The audit will be published on I-Auditor. The audit will be distributed to the Service Manager and the Board of Directors. The audit decisions of pass or fail will be taken on the day of the audit and will be at the auditors discretion.

Appeal Process

You have the right to appeal the audit results within 48 hours of the date of receiving the audit report in writing to the Service Director.

Improvement Plan
Where an improvement plan is required, this must be done using the Improvement Plan template. The Improvement Plan must be completed within four weeks or receiving the audit report with a clear timeline and next steps. Where applicable photographic evidence is required to clear the action point.