S7 Service Standards

• S7 Check Br No.

• Branch Name

• Date completed

  Date

• Completed by

Yards

• The yard area should be neat and tidy.

  Yes

  No

  N/A

• Check the branch does not have too many empty/unused pallets taking up valuable storage space or obstructing access to stock etc. <br>Empty/unused pallets should be stacked neatly and straight(preferably grouped by pallet branding)

  Yes

  No

  N/A

• Check that there is not a buildup of rubbish, scrap product, empty boxes etc cluttering the yard area.

  Yes

  No

  N/A

• Check that rubbish skips are not overflowing rubbish, waste paper cardboard etc. Branches must contact the skip supplier to arrange a rubbish collection.

  Yes

  No

  N/A

• Check that the yard does not have a large number of weeds or a buildup of leaves etc.

  Yes

  No

  N/A

• Check there is no buildup of cigarette butts.<br>Smoking is only allowed in the designated smoking area and cigarette butts must be in the butt out bin.

  Yes

  No

  N/A

• Staff/management must not park in prime designated customer parking areas

  Yes

  No

  N/A

• Is the branch signage in good condition? Colour, correct placement, wear & tear.

  Yes

  No

  N/A

Gardens

• The garden area should be neat & tidy.

  Yes

  No

  N/A

• Garden should not have a large number of weeds of buildup of leaves etc.

  Yes

  No

  N/A

• Gardens should not be overgrown or blocking access, Windows or signage.

  Yes

  No

  N/A

Kitchen

• Check that the branch kitchen area is kept in a clean & tidy state(i.e clean bench, tables, sink, fridge,microwave, toaster etc.)

  Yes

  No

  N/A

Toilets & Bathrooms

• Check that the toilets, urinals, sinks etc are kept in a tidy state(i.e it is obviously regularly cleaned etc.)<br>Check staff and customer toilet areas if they are separate.

  Yes

  No

  N/A

• Soap, hand wash and paper towel should be readily available for staff and customer use.

  Yes

  No

  N/A

• Ensure there is not rubbish, empty boxes, piles of magazines etc left lying around the toilet and bathroom area in an untidy state.

  Yes

  No

  N/A

• Branch managers to ensure cleaners are doing an adequate cleaning job at all times(issues need to be raised with cleaning supervisor during monthly visits or escalated to facilities dept.)

  Yes

  No

  N/A

Warehouse

• The warehouse should be neat and tidy.

  Yes

  No

  N/A

• Check that the stock is stacked in a safe manner. i.e not stacked too high or blocking aisles or exits.

  Yes

  No

  N/A

• Check that the product stored on pallets is wrapped/strapped etc. Ensure pallets are all correctly locked into racking.

  Yes

  No

  N/A

• Check that there is not a buildup of rubbish, empty boxes etc. cluttering the warehouse floor.

  Yes

  No

  N/A

• Check for overflowing rubbish bins. Rubbish bins should be emptied regularly.

  Yes

  No

  N/A