Sainsburys' Bolton

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Sales

• Compliance to promotional advice?

  Yes

  No

  N/A

• Are all offer lines available to the customer?

  Yes

  No

  N/A

• Does every offer have advertising on it?

  Yes

  No

  N/A

• Are tannoys being completed to promote the department offers?

  Yes

  No

  N/A

• Are colleagues on the department aware of the top sellers?

  Yes

  No

  N/A

Availability

• How many out of stocks on the department today?

  Yes

  No

  N/A

• Check inventory on out of stocks?

  Yes

  No

  N/A

• Have out of stocks been escalated to RST?

  Yes

  No

  N/A

• Check that domino and FOA process is being completed correctly

  Yes

  No

  N/A

• Are we Hayward shuffling to understand why we have overs?

  Yes

  No

  N/A

Customer service

• Are all colleagues well presented, wearing name badges and adhering to the personal hygiene standard?

  Yes

  No

  N/A

• Are colleagues on the department at the right time to serve the customers

  Yes

  No

  N/A

• Have all colleagues completed their foundation training on the department so they are equipped to serve?

  Yes

  No

  N/A

• How many colleagues on the department are till trained to support as queue busters?

  Yes

  No

  N/A

• Observe a colleague with a customer and provide feedback on their service

  Yes

  No

  N/A