Sales Observation and Review Form

• Location:

  Select Aurora Bear Valley Brighton Colorado Mills Flairons Greeley Ken Caryl Loveland Park Meadows Walnut Creek

  • Aurora
  • Bear Valley
  • Brighton
  • Colorado Mills
  • Flairons
  • Greeley
  • Ken Caryl
  • Loveland
  • Park Meadows
  • Walnut Creek

• Employee Reviewed:

• Manager:

• Select date

  Date

Greeting

• Was the customer met near the front of the store within 3 seconds of entering?

  Yes

  No

  N/A

• Did you hear "welcome to sprint?"

  Yes

  No

  N/A

• Was their an exchange of names?

  Yes

  No

  N/A

• Overall score for customer greeting:

  1

  2

  3

  4

  5

Qualifying Questions: check all that were asked/info gathered

• How many lines are they looking for?

• Who are the users?

• Who is their current carrier?

• How important is coverage? Do they travel? Did they do a coverage check on the iPad?

• What phone do they have now? Likes and dislikes?

• Do they have a wish list? What improvements would they like to see in the new model? Durability? Battery life? Screen size? Storage size/memory card? Etc...

• What apps do they use most?

• What other electronics do they have in the home? Tablets? Which OS?

• Overall score for qualifying questions:

  1

  2

  3

  4

  5

Presentation

• Did the rep use personalized answers from the qualifying questions in order to make recommendations?

  Yes

  No

  N/A

• Did the rep explain personalized BENEFITS in their pitch, rather than general features?

  Yes

  No

  N/A

• Did the rep "BUNDLE" the monthly and out of pocket price with SPC?

  Yes

  No

  N/A

• Was their an iPad presentation?

  Yes

  No

  N/A

• Did the rep SHOW at least one protection accessory and one power accessory?

  Yes

  No

  N/A

• Was TEP addressed during the presentation phase?

  Yes

  No

  N/A

• Was Buyback addressed during the presentation phase?

  Yes

  No

  N/A

• Overall score for presentation:

  1

  2

  3

  4

  5

Additional products

• Rank the SPC pitch:

  1

  2

  3

  4

  5

• Rank the iPad pitch:

  1

  2

  3

  4

  5

• Rank the TEP pitch

  1

  2

  3

  4

  5

• Rank the accessory pitch:

  1

  2

  3

  4

  5

• Rank the Buyback pitch: Did the rep ask the customer to bring in additional phones from home?

  1

  2

  3

  4

  5

Closing

• Did the rep ask for the sale using a soft or hard close?

  Yes

  No

  N/A

• Was their an objection?

  Yes

  No

  N/A

• Did the rep overcome the objection?

  Yes

  No

  N/A

Support

• Was ready now performed?

  Yes

  No

  N/A

• Was CSAT and Ready Now pitched correctly?

  Yes

  No

  N/A

• Rank the CSAT/Ready Now pitch:

  1

  2

  3

  4

  5

• Did the rep offer assistance with anything in the future and offer a business card?

  Yes

  No

  N/A

• Did the rep ASK for referrals?

  Yes

  No

  N/A

Recap:

• How many phones purchased?

  1

  2

  3

  4

  5

• Emerging Product purchased?

  Yes

  No

  N/A

• How many accessories purchased?

  1

  2

  3

  4

  5

• Buyback?

  Yes

  No

  N/A

• TEP?

  Yes

  No

  N/A

• Please rank the sale overall:

  1

  2

  3

  4

  5

• Manager Comments: