SALT RESTAURANT

• Sitio donde se ha realizado

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• Realizada el

  Date

• Preparada por

• Ubicación
  Address

• If standing in a queue, attempt to acknowledge the guest was made in a timely manner

  Sí

  No

  N/A

• Warm welcome / greeting provided

  Sí

  No

  N/A

• Good posture, smile, eye contact, attentive listening maintained throught the interaction

  Sí

  No

  N/A

• Well-groomed and profesional, wearing a uniform

  Sí

  No

  N/A

• Hostess confirms reservation

  Sí

  No

  N/A

• Hostess greeting meets standard ( preguntas abiertas )

  Sí

  No

  N/A

• Hostess seating meets standard ( acompañar a la mesa con una conversación y retirar la silla, entrega de menu abierto, se atiende ladys first)

  Sí

  No

  N/A

• Hostess must "keep it real" and bring the personality to work

  Sí

  No

  N/A

• Hostess exemplified " Ace the basics" and put the guest at the center of everything they did

  Sí

  No

  N/A

• Hostess guest name used during the experience, when known

  Sí

  No

  N/A

• Hostess further assistance offered to guest

  Sí

  No

  N/A

• Hostess warm and sincere closing offered and appreciation demonstrated

  Sí

  No

  N/A

• Hostess the overall experience met the guest expectations and was free of detractors

  Sí

  No

  N/A

OPERATIONS SERVICE SERVER

• Warm welcome / greeting provided

  Sí

  No

  N/A

• Good posture, smile, eye contact, and attentive listening maintained throught the interaction

  Sí

  No

  N/A

• Well-groomed and professional, wearing a uniform

  Sí

  No

  N/A

• Table is appopriately set and reset

  Sí

  No

  N/A

• Restaurant menu meets standards, ( limpios )

  Sí

  No

  N/A

• Initial water service meets standards

  Sí

  No

  N/A

• Server suggestively upsells beverage brand

  Sí

  No

  N/A

• Server is knownledgeable and provides recommendations

  Sí

  No

  N/A

• order taking meets standards ( repet order and ask about allergies)

  Sí

  No

  N/A

• Service must provided in a timely fashion

  Sí

  No

  N/A

• Cold beverage service meets standards ( sobre posavasos)

  Sí

  No

  N/A

• Coffe and speciality coffe presentations meets standards ( cucharita en su sitio y galleta)

  Sí

  No

  N/A

• Hot tea presentations meets standards ( cucharita en su sitio y galleta)

  Sí

  No

  N/A

• Iced tea presentations meets standards ( sobre posavasos)

  Sí

  No

  N/A

• Wine service meets standards ( presentar botella y servir con etiqueta vista)

  Sí

  No

  N/A

• Server exemplifies tenets of luxury dinning

  Sí

  No

  N/A

• Server clear courses according to standards

  Sí

  No

  N/A

• Beverage was properly prepared and met guest expectations with regard to taste

  Sí

  No

  N/A

• All food was visually appelling and me guest expectations with regard to taste

  Sí

  No

  N/A

• Buffets have adequate food availability and visual appeal

  Sí

  No

  N/A

• Server properly presents the check ( brand pen)

  Sí

  No

  N/A

• Management boserved interacting with guests during the dinner

  Sí

  No

  N/A

• Server must "Own it" take the responsability and make it happen

  Sí

  No

  N/A

• Server must "keep it real" and bring their personality to work

  Sí

  No

  N/A

• Server does not decline a request without offering alternatives

  Sí

  No

  N/A

• Server guest name used during the experience, when known

  Sí

  No

  N/A

• Server further assistance offered to the guest

  Sí

  No

  N/A

• Server warm and sincere closing offered, appreciation demonstrated

  Sí

  No

  N/A

• Server exemplified "ace the basics" and put the guest at everything they did

  Sí

  No

  N/A

• Server the overall experienced met guest expectations and was free of negative detractors

  Sí

  No

  N/A

BRAND

• Hostess brand pin is worn and meets the standard

  Sí

  No

  N/A

• Hostess provides a profesional persona

  Sí

  No

  N/A

• Restaurant provides an enjoyable ambiance

  Sí

  No

  N/A

• Server brand pin is worn and meets the standard

  Sí

  No

  N/A

CLEANLINESS

• Cleanliness- walls, doors, ceiling, windows...

  Sí

  No

  N/A

• Cleanliness- floor

  Sí

  No

  N/A

• Cleanlines- Furniture, equipment, decor items

  Sí

  No

  N/A

OPERATION CONDITION

• Restaurant condition-walls, doors, ceilling

  Sí

  No

  N/A

• Restaurant condition floor

  Sí

  No

  N/A

• Restaurant condition- furniture, equipment, decor items

  Sí

  No

  N/A