SAM Center Visit
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Visit Type
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Conducted on
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Center No.
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Location
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Center Manager / Team Member(s)
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Prepared by
Center Customer Impression
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First Impression
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Drop Box
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Self-Service Supplies
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Dress Code
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Greeting
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Shipping Area
Clean Sweep
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Shipping FRM
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Monitor Beard
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Shipping Resource Binder
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Global SRG
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STAT 19 Barcode
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Ground Placard
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Luggage Tags
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FPOS Reinvention
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Speciality Boxes
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Packing Supplies
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Packing Tools
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Packing Goals
Shipping Execution
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FedEx One Rate
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Trash Cans
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Package Acceptance Process
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Shipping Area Workflow
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Staging
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FXG Form Retention
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Express WDLs
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MTD Performance Rate
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FXE HAL Performance
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MTD EHAL Scan; Scan Gap; No Final Performance Rate
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FXG International
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MTD Performance Rate
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Control Self Monitoring (CSM) Assessment
Packing Execution
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Packing Supplies
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Packing Tools
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Assuming the Pack
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Overcoming Objections
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Revenue Capture
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Packing Goal
Shipping and Packing Knowledge
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Daily Shipping Report / ICE
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Package Acceptance Process
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Delivery Commitment
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Packing Pledge
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RMA Process
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Mobile Shipping
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Packing Supplies
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Packing Tools
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Packing Revenue Capture
Wrap Up
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Visit Frequency
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Training Provided
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Team Members Trained
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Positive Feedback
