SDI Mid Day Visit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Interior

Miscellaneous

• Is store prepared for lunch?

  Yes

  No

  N/A

• Are position charts filled out for lunch employees?

  Yes

  No

  N/A

• Is Excel towel program posted and in use?

  Yes

  No

  N/A

• Lot machine, good condition and put up properly?

  Yes

  No

  N/A

• Lot machine, correct amount of oil?

  Yes

  No

  N/A

Employees

• Name Tags (no hand written, proper names)

  Yes

  No

  N/A

• Shoes, proper and clean?

  Yes

  No

  N/A

• Pants, proper, clean, hemmed?

  Yes

  No

  N/A

• Shirts proper,clean?

  Yes

  No

  N/A

• Aprons clean and utilized?

  Yes

  No

  N/A

• Hats and visors, clean and being worn?

  Yes

  No

  N/A

• Hair pulled back off shoulders?

  Yes

  No

  N/A

• No chewing gum by any employees?

  Yes

  No

  N/A

• No employees with facial piercings?

  Yes

  No

  N/A

• Ear piercings, no more than one per ear?

  Yes

  No

  N/A

• Friendly smiles (in voices as well)?

  Yes

  No

  N/A

• Clean Sonic logo jackets (2 sets) & properly rotated?

  Yes

  No

  N/A

Service/Hospitality/Cash Control

• Are carhops checking back today and on previous months shops?

  Yes

  No

  N/A

• Is timer being used to initiate check backs?

  Yes

  No

  N/A

• Are the carhops introducing themselves to the guest at the car and switchboard? Listen and review last 4 mystery shops.

  Yes

  No

  N/A

• Are carhops reading the order to the customer at the car? Listen and review last 4 shops.

  Yes

  No

  N/A

• Are carhops inviting guest to ring back in for assistance? Listen and review last 4 mystery shops.<br>

  Yes

  No

  N/A

• Are receipts taped to the bags?

  Yes

  No

  N/A

• Car on program being utilized when necessary?

  Yes

  No

  N/A

• Are hops following 60/60 rule on cash drops? Count two hops?

  Yes

  No

  N/A

• Are switchboard operators suggestive selling today and on previous 4 shops?

  Yes

  No

  N/A

• Are switchboard operators suggestive selling appropriately?

  Yes

  No

  N/A

• Are switchboard operators using "Please and Thank you"

  Yes

  No

  N/A

• Is there "minimal" calling out of items to the kitchen?

  Yes

  No

  N/A

• Are 3rd/4th switchboards being utilized properly?

  Yes

  No

  N/A

• Quality of sound at stalls, drive thru, and headsets?

  Yes

  No

  N/A

• Are tickets getting clocked properly?

  Yes

  No

  N/A

• Was anyone on roller skates?

  Yes

  No

  N/A

• Did manager do any "on-lot" PR, decorating for holidays?

  Yes

  No

  N/A

• Is break policy followed & breaks not affecting customer service?

  Yes

  No

  N/A

• Is the Excel smoke break policy being adhered to?

  Yes

  No

  N/A

Sandwich Unit Area

• Interior/Exterior clean, seals clean & undamaged?

  Yes

  No

  N/A

• Proper temperature 34-38 and thermometer in place?

  Yes

  No

  N/A

• Unit stocked properly?

  Yes

  No

  N/A

• Produce, crisp & fresh?

  Yes

  No

  N/A

• No small ends or woody pieces of tomatoes?

  Yes

  No

  N/A

• Sauce bottles, clean, labeled properly, and appropriate amount of bottles?

  Yes

  No

  N/A

• Toppings applied according to recipes?

  Yes

  No

  N/A

• Are sandwiches properly labeled when appropriate?

  Yes

  No

  N/A

• Required Dot-it labels: mayo, mustard, ketchup, super, no-cheese, bacon, no onion, plain, special, hickory, chicken, toaster, grilled chicken, sausage, bacon

  Yes

  No

  N/A

• Bags turned the correct way, open side out?

  Yes

  No

  N/A

• Wall behind clean?

  Yes

  No

  N/A

Bun Toaster Area

• Does store have back-up bun-toaster in working condition?

  Yes

  No

  N/A

• Are buns fresh, good quality, and proper code dates?

  Yes

  No

  N/A

• Is bun storage shelves insulated?

  Yes

  No

  N/A

• Are buns hot and toasted properly and bun oil applied properly?

  Yes

  No

  N/A

• Are proper amount of buns cooked ahead?

  Yes

  No

  N/A

• Conveyor belt free of oil build up, good condition?

  Yes

  No

  N/A

• Bun toaster, exterior clean, good condition?

  Yes

  No

  N/A

• Teflon sheet, good condition, and back ups on hand?

  Yes

  No

  N/A

• Warmer drawer clean and in good condition?

  Yes

  No

  N/A

• Wall behind bun toaster clean?

  Yes

  No

  N/A

• Bread rack clean?

  Yes

  No

  N/A

• Bread ties stored or discarded so they will not fall into condiments?

  Yes

  No

  N/A

• AC supply vents not blowing on bread?

  Yes

  No

  N/A

Miscellanous

• Is management controlling kitchen production and at proper level?

  Yes

  No

  N/A

• Are crew members staying designated positions?

  Yes

  No

  N/A

• Were utensils, towels, and sanitizer changed out every two hours?

  Yes

  No

  N/A

• Timers for cooked ahead products being utilized?

  Yes

  No

  N/A

• No bare hands in contact with ready to eat foods?

  Yes

  No

  N/A

Afternoon Prep

• Is the afternoon prep chart being filled out properly and used properly?

  Yes

  No

  N/A

• Tomatoes being listed as "each" on prep chart and false bottoms used?

  Yes

  No

  N/A

• Is produce rinsed off prior to prepping?

  Yes

  No

  N/A

• Is prep table being cleaned and sanitized between each use?

  Yes

  No

  N/A

• Using safety gloves when using choppers and slicers

  Yes

  No

  N/A

• Are tomatoes, lettuce, limes, lemons prepped two times a day?

  Yes

  No

  N/A

Grill Area

• Hoods operating properly, free of grease build up?

  Yes

  No

  N/A

• Make up air working properly?

  Yes

  No

  N/A

• Clam shell grill, good condition, proper temps 425/350 +/- 30 degrees

  Yes

  No

  N/A

• Grill stand clean and wall behind clean?

  Yes

  No

  N/A

• Is the internal meat temp a min of 165?

  Yes

  No

  N/A

• Meat patties checked for "doneness" in 350 section of grill?

  Yes

  No

  N/A

• Tongs used to place meat on the grill?

  Yes

  No

  N/A

• Is a timer utilized for cooking grilled chicken, sausage, and meat?

  Yes

  No

  N/A

• Grill being scraped properly?

  Yes

  No

  N/A

• Grill scraper properly sharpened?

  Yes

  No

  N/A

• Salt/Pepper shaker being used?

  Yes

  No

  N/A

• Grilled items being cooked in proper zones?

  Yes

  No

  N/A

• Bacon, quality, proper amount, stored in warmer or reheated on grill?

  Yes

  No

  N/A

• Trash cans, cleaned and lined?

  Yes

  No

  N/A

• Meat freezer, clean, organized, thermometer in place?

  Yes

  No

  N/A

• Fire system, charged, date of last inspection?

  Yes

  No

  N/A

• Hand-held extinguishers, charged and inspected? Wet agent by grill and one dry agent in front of store?

  Yes

  No

  N/A

• Are restraint cables on gas grills only?

  Yes

  No

  N/A

• Date of last hood cleaning?

  Yes

  No

  N/A

Coney Area

• Steamers, clean, good condition?

  Yes

  No

  N/A

• Coney unit, clean, good condition?

  Yes

  No

  N/A

• Not mixing old and new chili, using separate spoons?

  Yes

  No

  N/A

• Heating new chili on grill or separate cooker instead of on the coney "warmer".

  Yes

  No

  N/A

• Are the appropriate amount of chili pans being held?

  Yes

  No

  N/A

• Is there a hold time program for the chili?

  Yes

  No

  N/A

• Roller grill, clean, good condition, labeled for proper setting?

  Yes

  No

  N/A

• Hotdogs, quality and proper amounts?

  Yes

  No

  N/A

• Is timer being utilized to track hotdog cooking time and hold time?

  Yes

  No

  N/A

• Are proper tongs on Hand and being used per FSA?

  Yes

  No

  N/A

• Proper bread codes and rotation?

  Yes

  No

  N/A

• Coneys portioned properly, made neatly & properly dated?

  Yes

  No

  N/A

• Coney table clean including lower shelves?

  Yes

  No

  N/A

• Are squirt bottles and hot dog condiments being held in ice bath?

  Yes

  No

  N/A

• Tortillas stored properly and good quality?

  Yes

  No

  N/A

Swamp Area

• Wall behind clean?

  Yes

  No

  N/A

• Salt/bag station, clean, heating properly?

  Yes

  No

  N/A

• Onion ring dump station, clean, heating properly?

  Yes

  No

  N/A

• Are fries and tots getting salted properly?

  Yes

  No

  N/A

• Is a waste bucket being utilized and waste recorded?

  Yes

  No

  N/A

• Fryers, clean, good condition, inside and out?

  Yes

  No

  N/A

• Are fryer timers and sensitivity set properly?

  Yes

  No

  N/A

• Wall and floors around fryers clean?

  Yes

  No

  N/A

• Is shortening filtered 2x daily & skimmed of debris often?

  Yes

  No

  N/A

• Is the "filter shortening guide" posted?

  Yes

  No

  N/A

• Shortening quality good and proper level?

  Yes

  No

  N/A

• Are heat resistant gloves being used when filtering?

  Yes

  No

  N/A

• Are sides of fryers vats being scrubbed when filtering?

  Yes

  No

  N/A

• 4th fryer being shut down during non peak periods or in winter months?

  Yes

  No

  N/A

• Fries, tots, cooked from a frozen state, no more than 1/2 basket?

  Yes

  No

  N/A

• Fries, tots, properly portioned?

  Yes

  No

  N/A

• Onion Rings, good quality, portioned properly & trayed properly?

  Yes

  No

  N/A

• Product being cooked in proper fryers?

  Yes

  No

  N/A

• Baskets being shaken 1/2 way thru cooking time and before dumping?

  Yes

  No

  N/A

• Are the correct hold times posted?

  Yes

  No

  N/A

• Are holding times being adhered to, timers labeled?

  Yes

  No

  N/A

• Are timers being utilized for cooked ahead fries and tots?

  Yes

  No

  N/A

• Are cook timer buttons posted?

  Yes

  No

  N/A

• Are restraint cables on gas fryers?

  Yes

  No

  N/A

• Are first 2 vats labeled (1,3,2,4)

  Yes

  No

  N/A

• All shortening removed from box upon opening?

  Yes

  No

  N/A

• Fryer lids and cart next to fryers kept clean?

  Yes

  No

  N/A

Front-line

Front Counter

• Organized, free of clutter, stocked properly, clean

  Yes

  No

  N/A

• Proper # of curb trays on hand (min of 50% of # stalls)

  Yes

  No

  N/A

Ice Cream machine

• Operational, interior/exterior clean, seals clean & undamaged?

  Yes

  No

  N/A

• Accurate thermometer in place?

  Yes

  No

  N/A

• Product temperature (18 -20)? Record temperature?

  Yes

  No

  N/A

• Cabinet temperature? (34 - 38). Record temps?

  Yes

  No

  N/A

• Check ice cream overrun (50 - 60)%?

  Yes

  No

  N/A

• Check if proper air meter is being used (17 - 19)?

  Yes

  No

  N/A

• What days is it being broken down and cleaned? Record Days?

  Yes

  No

  N/A

• Is machine de-limed once a month, is delimer on hand?

  Yes

  No

  N/A

• Stocked properly for rush?

  Yes

  No

  N/A

• If machine is water cooled, is water constantly flowing?

  Yes

  No

  N/A

• Are all screws present and on all covers of machines?

  Yes

  No

  N/A

• Blast mixers and shake spindle cleaned between each use?

  Yes

  No

  N/A

• Blender shields in place?

  Yes

  No

  N/A

Shake Machine

• Operational, interior/exterior clean, seals clean & undamaged?

  Yes

  No

  N/A

• Product temperature (24 - 36)?

  Yes

  No

  N/A

• Cabinet temperature (34 - 38)?

  Yes

  No

  N/A

• Check if proper air meter is being used (14 - 16)?

  Yes

  No

  N/A

• What days is it being broken down and cleaned? Record days?

  Yes

  No

  N/A

• Check shake overrun %?

  Yes

  No

  N/A

• Is machine de-limed 1X/month, is de-limerick on hand?

  Yes

  No

  N/A

• Stocked properly for the rush?

  Yes

  No

  N/A

• If water cooled check for constant water flow?

  Yes

  No

  N/A

• Are all screws present and on covers of machine?

  Yes

  No

  N/A

Fountainette, Ice Cream Mixing Area Continued

• All products stocked properly (top cup/container must have a lid on them and labeled "do not use" or plexiglass cover)?

  Yes

  No

  N/A

• Fountainette, interior/exterior clean, seals clean and undamaged?

  Yes

  No

  N/A

• Accurate thermometer in place?

  Yes

  No

  N/A

• Cabinet temperature (34-38)

  Yes

  No

  N/A

• 3 compartment sink(s) set up properly & labeled?

  Yes

  No

  N/A

• Are faucets not leaking and handles clean?

  Yes

  No

  N/A

• Ladles & Pumps proper size in place(handles out of products) 1/2 oz size

  Yes

  No

  N/A

• Malt measured using multi-use teaspoon with handle out of product?

  Yes

  No

  N/A

• Multi-use scoop for nuts stored with handle out of product and separate?

  Yes

  No

  N/A

• Pelouze ice cream scale operational and being used?

  Yes

  No

  N/A

• Are proper shake making procedures in place?

  Yes

  No

  N/A

• Hot fudge warmer, clean, proper (>110 & <130)?

  Yes

  No

  N/A

• 50/50 shake mix temp (40 degrees or less)

  Yes

  No

  N/A

• Strawberry temp 40'degrees or less?

  Yes

  No

  N/A

• Using a clean mold free cutting board?

  Yes

  No

  N/A

• Are bananas being rinsed before being cut?

  Yes

  No

  N/A

• Whipped topping and cakes being held under refrigeration?

  Yes

  No

  N/A

• Trash cans clean and lined?

  Yes

  No

  N/A

• Plenty of spatulas on hand?

  Yes

  No

  N/A

• Malt collars, good condition, plenty of them?

  Yes

  No

  N/A

• Are the front-line duty lists & weekly side duty list posted/utilized?

  Yes

  No

  N/A

• Are no "single use" items used for scoops?

  Yes

  No

  N/A

• Only NSF approved containers used?

  Yes

  No

  N/A

Slush Machine(s), Coffee & Tea Machines

• Are all screws present and on covers of machines?

  Yes

  No

  N/A

• Slush machines, interior/exterior clean?

  Yes

  No

  N/A

• Slush machines, condenser coils clean?

  Yes

  No

  N/A

• What day(s) are they being cleaned, verify on side duty lists?

  Yes

  No

  N/A

• Auto-fill, good condition, clean, operating properly?

  Yes

  No

  N/A

• Coffee machine operable, clean, record last time filter was changed?

  Yes

  No

  N/A

• Tea machines, clean, operable?

  Yes

  No

  N/A

• Tea not held over four hours and program in place to track holding time?

  Yes

  No

  N/A

Drink Machine

• Ice bin, stocked, clean, is it sanitized weekly (on side duty lists)

  Yes

  No

  N/A

• Ice quality, properly rotated?

  Yes

  No

  N/A

• Ice transfer buckets, clean, no broken edges, labeled "ice only"?

  Yes

  No

  N/A

• Ice buckets not being set on the floor during filing or emptying?

  Yes

  No

  N/A

• Ice scoops held out of ice, ice caddy in place?

  Yes

  No

  N/A

• All heads clean ( no syrup buildup)?

  Yes

  No

  N/A

• Product temperature (32 - 40), test one flavor per fountain?

  Yes

  No

  N/A

• Brixed to proper ratio(1X/month), carbonated properly? Check coca cola at each fountain(correct brix is 5.8 to 1)?

  Yes

  No

  N/A

• Drinks filled with 1/2 cup of ice, soda 1/4 inch from top? Iced tea cups filled full of ice?

  Yes

  No

  N/A

• Portion control calibrated properly?

  Yes

  No

  N/A

• Real cherries being served with all cherry flavored drinks and slush?

  Yes

  No

  N/A

• Drink spills being wiped off of cup with towel( no napkins used to wipe off cups)?

  Yes

  No

  N/A

• Cups stocked properly( top cup/container must have a lid on them and labeled "do not use" or plexiglass cover)?

  Yes

  No

  N/A

Curb Tables

• Organized, free of clutter?

  Yes

  No

  N/A

• Trash cans, cleaned and lined?

  Yes

  No

  N/A

• Courtesy tray and ice cream molds, clean, good shape, and stocked?

  Yes

  No

  N/A

Sack setter Counter

• Organized and stocked properly?

  Yes

  No

  N/A

• Heat lamp heating both counter and call-ins properly?

  Yes

  No

  N/A

• Plenty of room for call-in orders underneath?

  Yes

  No

  N/A

• Are 3-under kid meal toys on hand?

  Yes

  No

  N/A

• Are mints NOT being served with kids meal?

  Yes

  No

  N/A

• Sacks being set on the tray with the logo facing the customer?

  Yes

  No

  N/A

• Are sack setting rules posted?

  Yes

  No

  N/A

• Are sack setting rules being followed?

  Yes

  No

  N/A

• Are individual ticket orders being identified properly?

  Yes

  No

  N/A

Miscellaneous

Service/Management

• No "off duty" employees loitering on Sonic property?

  Yes

  No

  N/A

• Are "times" on duty lists being adhered to?

  Yes

  No

  N/A

• Is the Manager on duty participating in 95% of the orders?

  Yes

  No

  N/A

• Is the drive in being operated with minimal talking?

  Yes

  No

  N/A

• Sonic Safe Log & Internal Meat Temp Log filled out and up to the hour?

  Yes

  No

  N/A

• Was shift change smooth?

  Yes

  No

  N/A

• Is the cash drawer(s) locked at all times?

  Yes

  No

  N/A

• Are the floors being swept as needed?

  Yes

  No

  N/A

• Is management checking $/MH & effectively controlling labor costs?

  Yes

  No

  N/A

Miscellanous Notes

• Manager on duty signature.

  Sign

• Supervisor signature.

  Sign