Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
GENERAL
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Attendance: what is the two attendance records required when working at Westfield?
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Contractors: What 2 things must all contractors have on them whilst working in a Westfield Centre
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Security License: true or false, All Victorian Security Officers must wear a crowd control number while working at Westfield?
POLICY AND PROCEDURE
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Incident Reporting: what are the 3 types of the incidents
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What are the 7 crime control processes ?
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How would you approach a group or individual in a school uniform?
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When speaking with youth what factors should you keep in mind?
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What tools do we have to deal with youth?
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if someone began shooting in the mall, what would you do?
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can you able to leave site to follow a POI?
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What's the difference between a Minor Retailer Theft and a Major Retailer Theft?
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Can you run through the shopping Centre?
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Can you search a person?
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what 3 tools are critical when dealing with a code grey?
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Where is the Security Management Plan located?
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what does safer and pops mean?
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is breast feeding permitted in Westfield?
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You receive a question from the Media, what do you do?
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when do we call police for a lost child?
CQT CHECKLIST
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Shirt is ironed, tie is tight, name badge worn
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Shoes clean and wearing black socks
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Notebook is tidy
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Equipment is worn, including tac belt with camera, PPE, keys. Radio.
RISK
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If you see a hot chip spill on the ground, what do you do?
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if you come across a broken floor tile, what do you do?
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if there is a leak in the roof spilling on the ground, what do you do?
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what details do you need to obtain of a victim of a public liability incident?
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who needs to attend a public liability incident in the centre?
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what evidence do we need to gather for a public liability incident?
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what time frame does a public liability incident need to be entered on the system by?
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what height should a delivery trolley be at when in the centre?<br>
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at what times can pallets be pulled through the centre by delivery drivers?
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are retailers aloud to use ladders in the malls when working on their shop front windows?
OFFICER HAS A FULL KNOWLEDGE OF THE FOLLOWING
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CODE BLACK
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CODE BLUE
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CODE GREY
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CODE ORANGE
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CODE RED
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CODE SILVER
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CODE YELLOW
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CODE BROWN
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CODE PURPLE
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CODE GREEN
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CODE WHITE
RADIO PROTOCOLS
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What channels are used at Westfield Geelong and by whom
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how do you make a radio call a priority?
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how many times do you repeat a code name if it is urgently
INCIDENT EMERGENCY MANAGEMENT
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Where are the locations of the emergency trolleys in Westfield Geelong?
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What equipment is on the trolleys?
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What is a EOC? and where are they located?
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where is the rendezvous point for Fire Brigade?
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where is the evacuation point for Westfield Geelong?
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When making a 000 call what location do you give the operator for a incident at Westfield Geelong?
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for a medical emergency above ground level, what is the best access point for ambulance?
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in a emergency situation, what 2 uniform items should be worn?
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true or false, in a major emergency everyone should switch to channel 1?
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When would a security officer be a chief warden?
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where is the IEMP Folder and Go Kit located?
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how many scenarios are in the IEMP folder?
FIRST AID
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where are the first aid kits located?
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where is the AED located?
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who at Westfield Geelong is trained to give first aid
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who at Westfield Geelong is able to use a AED
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are you required to give breaths when doing CPR?
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if a member of the public asks to use the AED, What would you do?
CENTRE SPECIFIC INFRASTRUCTURE
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Where are the Water Shut off Points? and the tool to shut the water off?
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where are the Gas shut off points?
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where are the Major Power shut off points ?
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how many fire control panels are there throughout the whole shopping centre?
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how many fire pump rooms are there?
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where do contractors sign in? whats the system called?
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what type of code silvers do we undertake at Westfield Geelong?
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where are the public phones in the centre located?
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can contractors park in loading bays? who enforces parking in loading bays?
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When is security responsible for the operation of the car park?
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you recieve a call from a alarm monitoring company after hours about an alarm activation in a store, what do you do?
Customer Service
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Where are All the ATM's in the Centre
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What Stores Accept Westfield Gift Cards?
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Where is the Post Office
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If someone has locked their keys in their car. What would your response be?
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A customer comes to you and informs you their car has a flat battery, can we help?
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How do you deal with lost propery?
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If a customer comes to you and says they cannot find their car, what processes would you undertake to re-unite the customer with their car?
Sign Once Completed
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Security Supervisor:
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Officer
