Security Team Evaluation Form

Greeter acknowledges & welcomes customers with a smile, warmth & friendliness

Greeter hands out baskets

Officer alert, attentive, acknowledges & engages customers in a positive manner as appropriate

Provides effective deterrent

Hands not in pockets

Greeter hands out tell Coles, Magazines, advises customers of store promos

Officer is aware of high risk & high loss items from store

Greeter - Coles/ISS branded white shirt pressed & correct fit (female shirt finishes no more than 6cm from wastline)

Greeter - Coles/ISS branded Greeter Jacket (Optional), Coles name badge, pressed black trousers/knee length skirt & polished black shoes

Officer - ISS white shirt with ISS epaulettes, ISS branded black tie, ISS Security Jacket with ISS epaulettes (Optional), ISS branded badge (worn on shirt left pocket), pressed black trousers/knee length skirt & polished black shoes

Officer - Security Licence held in correct licence holder attached to shirt tab on top right or as per legislation requirements

Is the operative aware of the Emergency Codes? Does the operative understand their requirements for each code? (Confirm each code)

Has the operative informed the store TM of known shoplifters/suspicious persons entering the store to be 'over-serviced' by the store TM's? (Confirmation from the operative?

Has the operative recorded any loss &/or security incidents in the ISS Log Book on a consistent basis?

Has the operative read, understood & signed the Coles Standard Assignment Instruction Endorsed Annex E?

Does the operative have e record of on time attendance?