Security Training Guide

Title Page

Induction

Employee Name
Start Date at One Festival Tower
Primary Role

Welcome to site

WALKER FESTIVAL TOWER CM3 SITE INDUCTION - CM3 Walker Site induction needs to be completed prior to arrival on site & certificates need to be forwarded to Festival Tower Security Manager. • SINE system set up must also be completed.
SECURECORP GENERAL INDUCTION - SecureCorp welcome pack needs to be completed prior to arrival on site. • UKG Ready App set up – must be completed prior to commencing. • Secure Corp General Induction.
UNIFORM SUBMISSION- Uniforms need to be ordered via the UKG Ready app prior to commencing (Ensure correct sizes). • Uniform will need to be warn at all times on site. • Needs to be presentable at all times.
FIRST AID CERTIFICATION (COPY) - First Aid certification needs to be sighted & require a copy. • Certificate sighted & copied for filing.
SECURITY LICENCE (COPY) - Security License needs to be sighted & require a copy. • License needs to be current & valid.
EMAIL/ MOBILE EXCHANGE - Contact details need to be provided to the onsite Security Manager. • Personal mobile number exchanged. • Personal email exchanged.
SITE TOUR (SECURITY MANAGER) - Security Manager to conduct a site tour. • Tour of the site. • Explain role that will be undertaking. • What is expected from the Security side of the role.
SITE EXPECTATIONS - Security Manager to discuss site/client expectations while on duty. • High level of performance/work ethic. • Presentation. • What is required in the current position. • Site policy & procedures in relation to expectations.
SITE REQUIREMENTS - Security Manager to discuss site, client & security requirements while on duty. • Client expectations for the site. • Site policy & procedures in relation to site requirements.
EMPLOYEE SIGN
MANAGER SIGN

SECURECORP UKG READY

UKG READY APPLICATION - Clocking on & clocking off before & after your shift start & finish times. • Must clock on no earlier than 5-10 min prior to shift starting. • Must clock off on the exact time of finishing as per your scheduled roster via UKG.
UKG READY LEARNING APPLICATION - UKG App must be installed & set up prior to arrival to site. • Ensure all details are updated. - Banking details. - Superannuation details. - Personal details
SICK PERSONAL LEAVE - Complete online module in relation to sick/personal leave.
ANNUAL LEAVE - Complete online module in relation to annual leave.
COMPLETION SET MODULES - Complete all set modules prior to commencing work.
EMPLOYEE SIGN
MANAGER SIGN

GENERAL

GENERAL SECURITY EQUPMENT - General security equipment uses. • Radio usage. • Security mobile phone usage - ensure they are always charged each night. • Keys must not be used unless necessary – Must Audit key sets each handover.
FIRST AID KIT/ DEFIB LOCATIONS - Must be aware of all First Aid kits & DEFIBS. • DEFIB locations: - Security Control Room • First Aid Kit Locations: - Security Control Room - Concierge Office - Loading Dock Office
GENERAL RADIO PROTOCOL • Must use radio call signs at all times – no names. • Must be clear & precise, do not turn radios off when on person. • Must be on person at all times. • Must use earpiece if available. • It is the persons duty using the radio to ensure the radio is fully charged each shift.
MAIN FCR & MIMIC FCR LOCATION - Main FCR & mimic fire panel locations. • Main FCR panel – Located in through B1 fire corridor South East side of building. • Mimic panels – Located in Control Room, Loggia Control Room, Floor 27 • Main Tower FCR – Ground Floor outside Loggia North West Side of building
FCR USE & OPERATION - FCR panel use & operation. • Must understand the basic operations.
FCR ISOLATIONS DEVICES/ ZONES FCR - Isolation Nodes/Zones. • Must understand how to Isolate & De-Isolate Devices/Zones. • Must understand how to Isolate & De-Isolate single Zones. • ASE Key usage & operation while De-Isolations are being completed.
DEVICE ALARM ACTIVATION RESETTING • In the event an alarm occurs while De-Isolating, understand the process of resetting the alarm. - Investigate the location of the alarm – if safe to do so. - False Alarm – Must reset alarm activation via panel. - Genuine Alarm – Pull the ASE keys out, allow MFS to respond & follow alarm activation emergency procedures.
EWIS SYSTEM USE &OPERATION • Understand how to operate the EWIS in the event of an emergency. • Scripts – Understand what script to be used in what situation.
DOCUMENT REQUIREMENTS (UPDATING) • Ensuring all personal documents required are updated. - Inductions. • Ensuring all on site documents are up to date. - FCR Isolation register.
EMPLOYEE SIGN
TRAINER SIGN

CONTROL ROOM OFFICER DUTIES

ACCESS CONTROL PROGRAMMING • Access control monitoring - Doors • Intercom ## system operating. • Resetting Revolving Doors. • Understanding access requirements.
CARD AUTHORITIES & PROCEUDRES • Access card amendments. • Access card programming. • Access Card Creation. • Understanding tenant card authorities.
TENANT SERVICE REQUESTS • Actioning Tenant service requests via Integrity – Access card amendments/creation. • Actioning Tenant service requests via Integrity – Lift & Door scheduling. • Actioning Tenant service requests via Integrity – Loading Dock assistance. • Actioning Tenant service requests via Integrity – Guard requests.
EMERGENCY RESPONSE PROCEDURES • Fire Alarm activation Emergency procedures. • Armed Offender Emergency procedures. • Building Lockdown Emergency procedures. • Power Failure Emergency procedures. • Generator shut down Emergency procedures. • Lift Entrapment Emergency procedures. • Medical Emergency response procedures. • Protest action Emergency procedures. • Duress Activation Emergency Procedures. • Warden role & responsibilities. • Radio Emergency Colour Codes. • Radio Call Signs.
SYSTEM AUDITS • Key and card audits – Quaterly • Permission/Access Group Audits – 6 Monthly. • CCTV Milestone audit – Quarterly • Duress Alarm audit – Daily • Lift Intercom audit – Weekly • Entry Intercom audit – Daily
LOCKER CLEAN OUTS • Assist Cleaning Staff each Tuesday at 1930 in cleaning out the 7 Day EOT Lockers.
BMS ALARM NOTIFICATION • Understanding the type of BMS Alarm. • Actions to take in regards to the type of BMS Alarms – Generator Alarm. - (During Hours) Contact Contractors on site to see if they are conducting works. - (After Hours) investigate Generator that is in alarm, report anything to the FM immediately.
UNDERSTAND SINE IPAD SYSTEM • Assist with Contractors/Staff in regards to the use of the SINE system. • Engage Contractors/Staff & enforce the use of the SINE system iPad.
UNDERSTAND TENANT CONTACTS • Understand each point of contact for each tenant. • Communicate with each point of contact when required.
PERMIT REQUIREMENTS - Fire Panel isolations for hot/ dust works
ISSUE/ MAINTAIN KEY/ PASS SIGN IN REGISTERS - Pass/Key issuing to Contractors. • Ensure there is confirmation prior to assisting with access for Contractors from the Tenant. • If there is no confirmation, contact the point of contact for the Tenant. • If confirmation is present, direct the contractor to Control to sign in on Sine and collect site access to level. • Key/Access Card audits as per the register at the end of each shift - Handover.
EMPLOYEE SIGN
TRAINER SIGN

LOADING DOCK DUTIES

UNDERSTAND BUILDING/ TOWER LAYOUTS • Loading Dock staff must have a good understanding & knowledge of all building & tower layouts. • Understand all levels & what tenants reside on those floors.
UNDERSTAND ADHOC DELIVERY PROCESS • Find out which floor they are going to. • Find out who arranged the delivery and if there is a contact. • Confirm with the contact you have if this delivery is correct and confirmed • If confirmed, send them to our B2 Office to collect access card. We have one for Mott and one for flinders. • If they don’t have an access card, ask if staff can come down to escort them. • If they are unable to escort them, ask if mail room can assist. • If the mail room are unable to assist, arrange one of the rovers to assist with escort. • Advise that there is no contractor card in place and the Security manager will arrange this with the tenant. • Lift access should be either through the goods lift or builder’s lifts A & F. No access is permitted though car park shuttle lifts.
UNDERSTAND APPROVED CONTRACTOR LOADING DOCK USAGE • Walker Facilities and Operations Managers only are to permit contractors parking and conducting works in Loading Dock.
USE OF HANDOVER & DAILY LOG
READ AND UNDERSTAND LOADING DOCK SOP
EMERGENCY RESPONSE PROCEDURES • Fire Alarm activation Emergency procedures. • Armed Offender Emergency procedures. • Building Lockdown Emergency procedures. • Power Failure Emergency procedures. • Generator shut down Emergency procedures. • Lift Entrapment Emergency procedures. • Medical Emergency response procedures. • Protest action Emergency procedures. • Duress Activation Emergency Procedures. • Warden role & responsibilities. • Radio Emergency Colour Codes. • Radio Call Signs.
CREATING CALENDAR INVITES
GOODS LIFT BOOKING SHEET • Where to find the Goods Lift Booking Sheet on computer • How to enter bookings into Goods Lift Booking Sheet • Distribution of Goods Lift Booking Sheet – Weekly/ Daily
LOADING BAY BOOKING SHEET • Where to find the Loading Bay Booking Sheet on computer • How to enter bookings into Loading Bay Booking Sheet
RADIO CODES • Colour Code Chart for emergencies • Code 10 for breaks
LOADING DOCK AUDIT • Daily - Start and end of shift
SPILLS PROCESS • Spills process - Identify spill - Call Whiskey 2/ Charlie 1 to attend to spill - Place cone or Wet Floor sign over spill - Once clean, remove sign - Add to daily log
SKYCITY/ PARLIAMENT HOUSE PROCEDURES • Identify SkyCity and Parliament House Loading Docks • Meet SkyCity staff
CONCIERGE REQUIREMENTS - Assist with General Concierge Duties. • Directions to a requested location. - Toilets. - Event Centre. - City locations. - Flinders University • Understand opening hours of the building. • Monitor lobby for any unruly behaviours. • No alcohol consumption in the lobbies. • No smoking in the lobbies. • No animals in the lobbies (Unless identified as an assistance animal). • Understand promotion redemption processes.
CONTRACTOR BIN AND RUBBISH PROCEDURES • Contractor bins stored in B2 Waste Room • No Rubbish to be left in Loading Dock after deliveries
REPORTING UNRULY/ SUSPECT BEHAVIOUR • Unsocial behaviour's are not supported on site, must be dealt with accordingly. - Report to Control before engaging with aggressive person if possible - Removed from site if possible. - Police assistance may be required.
EMPLOYEE SIGN
TRAINER SIGN

ROVING GUARD DUTIES

UNDERSTAND BUILDING/ TOWER/ CARPARK LAYOUT • Roving staff must have a good understanding & knowledge of all building & tower layouts. • Understand all levels & what tenants reside on those floors in the event they may be required to attend a floor for a Tenant upon request. • Understand where storage rooms are located
TOWER/ BUILDING PATROLS - Retail patrols are to be conducted continuously throughout the shift. - All Roving guards must be aware of Tenants requirements, no Tenant space is to be patrolled unless approved by the Tenant Facilities or in the event of an Emergency. - Patrols must be conducted throughout the base building areas during shift when possible. - Plantrooms patrols. - Carpark patrols. - EOT patrols. - External patrols. - Ensure all areas are checked for any items that require immediate actioning - System/Equipment Faults. - Damaged equipment/items. - Equipment/Room Temperatures. - Contractor works. • Monitor any activations that are currently in place by the Marketing team.
CONDUCTING AUDITS • Assist Control Room with Monthly/ Weekly/ Daily Audits.
LIFT PROCEDURES • Understand how to override a Lift for Kone (Fire, Cleaning, Priority Mode).
7 DAY LOCKER CLEAN OUT ASSISTANCE • Assist Cleaning Staff each Tuesday at 1930 in cleaning out the 7 Day EOT Lockers.
BUILDING/ TENANT ESCORTS • Assist with Contractor/ Tenant Escorts if required. - Base building escorts. - Tenant floor escorts. - Client escorts on/ off site • Assist with escorting MFS to active alarm location.
LOADING DOCK KNOWLEDGE • Must understand Loading Dock procedures in the event they are required to attend & assist (breaks etc).
EMERGENCY RESPONSE PROCEDURES • Fire Alarm activation Emergency procedures. • Armed Offender Emergency procedures. • Building Lockdown Emergency procedures. • Power Failure Emergency procedures. • Generator shut down Emergency procedures. • Lift Entrapment Emergency procedures. • Medical Emergency response procedures. • Protest action Emergency procedures. • Warden role & responsibilities.
REPORTING UNRULY/ SUSPECT BEHAVIOUR • Unsocial behaviour's are not supported on site, must be dealt with accordingly. - Report to Control before engaging with aggressive person if possible - Removed from site if possible. - Police assistance may be required.
EMPLOYEE SIGN
TRAINER SIGN

CONCIERGE DUTIES

ASSIST WITH GENERAL CONCIERGE DUTIES • Directions to a requested location. - Toilets. - Event Centre. - City locations. - Flinders University • Understand opening hours of the building. • Monitor lobby for any unruly behaviours. • No alcohol consumption in the lobbies. • No smoking in the lobbies. • No animals in the lobbies (Unless identified as an assistance animal). • Understand promotion redemption processes.
ASSIST WITH FLINDERS UNIVERSITY EVENTS • Assist guest arrival & departure for Flinders events if required. • Assist with any other Flinders requirements if requested.
EMERGENCY RESPONSE PROCEDURES • Fire Alarm activation Emergency procedures. • Armed Offender Emergency procedures. • Building Lockdown Emergency procedures. • Power Failure Emergency procedures. • Generator shut down Emergency procedures. • Lift Entrapment Emergency procedures. • Medical Emergency response procedures. • Protest action Emergency procedures. • Warden role & responsibilities.
EMPLOYEE SIGN
TRAINER SIGN

CARPARK

READ AND UNDERSTOOD CARPARK MANAGEMENT PLAN/ SOP's • Locations of exhaust fans • Location/ operation of CO2 monitors and alarms • Tidal lane operation • High Vis Clothing • Broken card reader procedure • Broken boom gate procedure • Damages in carpark • Customer lost car • Carpark full procedure • Key 60 • Storeroom locations
EMPLOYEE SIGN
TRAINER SIGN