Serrano Checklist

• Conducted on

  Date

• Prepared by

• Location
  Address

Serrano Checklist

• Auditor

• Date

  Date

• Time

  Date

• Manager(s) on duty

  Yes

  No

  N/A

Serrano Checklist

• Are the Managers in the office upon arrival (i.e. not in sight)?

  Yes

  No

  N/A

• If multiple managers were present, was at least one manager NOT in office

  Yes

  No

  N/A

• Was a guest greeted within 15 seconds?

  Yes

  No

  N/A

• Is the management team completing their Chili Pepper checklists for the day in accordance with hours of operation?

  Yes

  No

  N/A

• How many has management completed so far for the day?

• Are they filling out their observations and/or denoting any pluses or deltas on the Togo Cashier?

  Yes

  No

  N/A

• Is the to-go section replenishing the following staple items throughout the

  Yes

  No

  N/A

• Salsa cups?

  Yes

  No

  N/A

• Limes?

  Yes

  No

  N/A

• Bags?

  Yes

  No

  N/A

• Foil?

  Yes

  No

  N/A

• Honey/Cajeta cups prepared

  Yes

  No

  N/A

• Are the employees working closely to the delivery tablets to ensure they meet the standard response time?

  Yes

  No

  N/A

• Where is the cashier in relation to the tablet?

• Observe the Togo cashier packing a ticket order. Is the cashier following the packing guidelines?

  Yes

  No

  N/A

• Are they opening the containers to verify food items?

  Yes

  No

  N/A

• Are the bags properly folded neatly and not wrinkled?

  Yes

  No

  N/A

• Are they placing salsa with the appropriate orders?

  Yes

  No

  N/A

• Is the logo cashier aware of the lifecycle times? To verify, ask cashier what is the current ticket time at the moment against the standard ticket time.

  Yes

  No

  N/A

• Are all the chili pepper checklists being completed in the proper time frame?

  Yes

  No

  N/A

• How many are they completing per day?

• Is the Curbside Transactions completed in 2 mins or Less?

  Yes

  No

  N/A

• Mark the complete curbside transaction

  Yes

  No

  N/A

• Are ALL managers utilizing Pocket Rockets during shift (ask management for it to verify)?

  Yes

  No

  N/A