Served - Opening Operations Checklist

• Store/Site

• Prepared by

• Duty Manager

• Conducted on

  Date
• Location
  Address

• Instructions:
  -------------------------------------
  1. Answer "Yes", "No", "N/A" for the questions below.
  2. Add photos and notes by clicking on the paperclip icon.
  3. To add a Corrective Measure click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority and due date.
  4. Complete audit by providing digital signature.
  5. Share your report by exporting as PDF, Word, Excel or Web Link.

Safety Excellence

• There is no evidence of pest activity?

  Yes

  No

  N/A

• Is the store cleaned to satisfactory levels that pose no immediate hygiene or food safety risks?

  Yes

  No

  N/A

• Only company approved products are used in store?<br>

  Yes

  No

  N/A

• Please proceed to the next section.

Store Excellence

• Outside/Internal signage is all clean, undamaged and fully working?

  Yes

  No

  N/A

• Staff personal hygiene check thoroughly done and checklist updated.

  Yes

  No

  N/A

• Interior walls, skirting, ledges, mirrors, plants, pictures and ceiling are clean, unmarked and undamaged?

  Yes

  No

  N/A

• Is Baladiya & VAT licenses are available and well displayed near the POS ?

  Yes

  No

  N/A

• All posters, menu board and point of sale are approved, up to date, in good condition and displayed correctly including all items price labelled?

  Yes

  No

  N/A

• Toilet facilities are fully stocked and fully functioning?

  Yes

  No

  N/A

• Company approved music being played? No advertisement coming in between the play list?

  Yes

  No

  N/A

• All aggregator devices are switched on charged & working? Photo required

  Yes

  No

  N/A

• Store and menu visibility is checked online through aggregator application. Photo to be posted

  Yes

  No

  N/A

• Doors and windows are clean, unmarked and in good repair?

  Yes

  No

  N/A

• Chairs/sofas are clean and stain free?

  Yes

  No

  N/A

• POS is working. The printer is connected & working.

  Yes

  No

  N/A

• Toilets are cleaned. Toilet check list is maintained.

  Yes

  No

  N/A

Service Excellence

• Uniform standards and team members appearance are kept to Company Brand standard? No body door <br>

  Yes

  No

  N/A

• Team Members are deployed to give efficient service?<br>

  Yes

  No

  N/A

• All Customers are greeted in a welcoming manner?<br>And the team is engaging with the customers

  Yes

  No

  N/A

• All the aggregators devices are working and team members are accepting the orders on-time ? No Timed out or rejected order recorded today ?

  Yes

  No

  N/A

• Operational Checklist available and updated well ?<br>Barista is doing checks by using safety culture during the shift

  Yes

  No

  N/A

• Inventory tracker, Staff attendance and other checklist’s are updated well ?

  Yes

  No

  N/A

• All take away/eat in food is presented to company Brand standard?<br>

  Yes

  No

  N/A

• Please proceed to the next section.

Coffee Excellence

• Coffee machine is operating properly & there is no maintenance issues

  Yes

  No

  N/A

• Coffee grinders found neat and clean and working as per the brand standard ?

  Yes

  No

  N/A

• COD available and serving as per the brand standards

  Yes

  No

  N/A

• All kind of milk kept in correct temperature with expiration label ?

  Yes

  No

  N/A

• A thermometer is used every time and milk is never reheated, overheated or topped up and reheated?<br>

  Yes

  No

  N/A

• All food items are under shelflife with correct labeling ?

  Yes

  No

  N/A

• Calibration done and recorded well every shift by Barista ?

  Yes

  No

  N/A

• Completed by: