Title Page
-
Store/Site
-
Prepared by
-
Duty Manager
-
Conducted on
-
Location
Safety Excellence
-
Instructions:
-------------------------------------
1. Answer "Yes", "No", "N/A" for the questions below.
2. Add photos and notes by clicking on the paperclip icon.
3. To add a Corrective Measure click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority and due date.
4. Complete audit by providing digital signature.
5. Share your report by exporting as PDF, Word, Excel or Web Link.
Safety Excellence
-
There is no evidence of pest activity ?
-
Recommendations regarding pest proofing and prevention have been implemented?
-
All structural and premises related maintenance issues which could affect food hygiene rating score have been escalated?
-
Is the store cleaned to satisfactory levels that pose no immediate hygiene or food safety risks?
-
Does the store have hot water?
-
The suitable team member hand washes facilities available with hot water, soap and hand drying facilities at all times?
-
All deliveries are accepted within correct temperature range and recorded?
-
All ambient, chilled and frozen food are being stored correctly at all times?
-
Fridge/Freezer temperatures are correct and recorded twice daily?<br>
-
Fire extinguishers are valid and hang well on the wall ?
-
Only company approved products are used in store?<br>
-
Food and drink range is day dotted correctly with evidence of rotation?
-
Please proceed to the next section.
Store Excellence
Store Excellence
-
Outside of store, all frontage and pavements are clean and litter free?<br>
-
Outside/Internal signage is all clean, undamaged and fully working?
-
Floors and mats are in good repair, clean and debris free both front and back of house?
-
Interior walls, skirting, ledges, mirrors, plants, pictures and ceiling are clean, unmarked and undamaged?
-
Condiment unit is free of dust, debris and spillages and is fully stocked?
-
Lights are clean and in good working order?
-
All food display cabinets, shelves and fridges are clean inside and out, undamaged and in good repair?
-
All food is displayed according to relevant planogram in an attractive way and is undamaged?
-
Company approved back bar equipment and back of house equipment is clean and working?
-
Is Baladiya & VAT licenses are available and well displayed near the POS ?
-
All posters, menu board and point of sale are approved, up to date, in good condition and displayed correctly including all items price labelled?
-
Toilet facilities are fully stocked and fully functioning?
-
Toilets, ceiling, walls, floors, doors, sinks and mirrors are clean and undamaged?
-
Company approved music being played ?
-
Outside tables, chairs, awnings and barriers are clean and neatly arranged?
-
Doors and windows are clean, unmarked and in good repair?
-
Chairs/sofas are clean and stain free ?
-
During cash audit - All cash and petty cash found tallied ?
-
All vents and fans are clean and working without blockages?
-
Please proceed to the next section.
Service Excellence
Service Excellence
-
Uniform standards and team members appearance are kept to Company Brand standard?<br>
-
Team Members do not eat or drink behind the counter. Uniform is covered when on break?
-
Team Members are deployed to give efficient service?<br>
-
All Customers are greeted in a welcoming manner?<br>
-
Team Members alter their service style to treat each Customer accordingly to their needs?<br>
-
Team Members smile and make appropriate eye contact?<br>
-
Team Members engage with Customers at all given opportunities?<br>
-
All the aggregators devices are working and team members are accepting the orders on-time ? No Timed out or rejected order recorded today ?
-
Team Members confirm the price of the bill, confirm the amount of any change and return correct change and the receipt to the Customer?<br>
-
Operational Checklist available and updated well ?<br>
-
Inventory tracker, Staff attendance and other checklist’s are updated well ?
-
All tables are cleaned and cleared within 3 minutes of the Customer leaving?
-
Store Training file and staff training files are available and sign-off by Store Incharge and all team members ?
-
All take away/eat in food is presented to company Brand standard?<br>
-
Please proceed to the next section.
Coffee Excellence
Coffee Excellence
-
Coffee machine is operating properly depending on the type of the machine?
-
Coffee grinders found neat and clean and working as per the brand standard ?
-
Coffee is tamped every time following the 4 steps of level, tamp, twist and wipe?
-
Team member can able to answer any recipes
-
Weighing scale in-use for every drink ?
-
Espresso’s are produced to Company Brand standard?
-
All drinks are prepared to Company Brand standards
-
Barista able to make Latte art on every drink ?
-
COD available and serving as per the brand standards
-
All kind of milk kept in correct temperature with expiration label ?
-
Steam arm purged before and after every use and wiped with a clean damp cloth after use?<br>
-
A thermometer is used every time and milk is never reheated, overheated or topped up and reheated?<br>
-
All milk thermometers calibrated to company Brand standard?<br>
-
All food items are under shelflife with correct labeling ?
-
Calibration done and recorded well every shift by Barista ?
-
All take away drinks are served in correct takeaway cup, with Barista fitting the lid. For all sit in drinks crockery is clean, undamaged and the correct spoon is given?
-
Company coffee machine and company grinder are cleaned to company Brand standard at all times?
-
Porta filters are cleaned to company Brand standard?
-
All stainless steel milk jugs are cleaned inside and out to company Brand standard?
-
Completed by:
