Server Day 4 Observation Checklist 12/5/14

• Server Training Observation Checklist

• Conducted on

  Date
• Location
  Address

• Trainee's name:

Day 4

Before shift

• Review gift card and comp cards

• Explain tip procedures

• Review all pay types

• Review promotions and discounts

• Review carding and alcohol policies.

• Review closer functions and duties

• Complete and pass all food and service tests.

  Yes

  No

  N/A

During shift

• Trainee correctly completes all steps of service for 3 tables.

  Yes

  No

  N/A

• Trainee correctly enters all orders.

  Yes

  No

  N/A

• Trainee up sells 5 items during shift.

  Yes

  No

  N/A

• Trainee assists all team members at least once each.

  Yes

  No

  N/A

• Trainee demonstrates a sampler.

  Yes

  No

  N/A

• Trainee closes the restaurant with trainer.

  Yes

  No

  N/A

• Trainer reviews common cocktails and garnishes.

• Trainer reviews reserve bottle program.

Critical behaviors

• What will you need to do to ensure you smile at work?

• Which behavior will be the most difficult to do every day?

• What skills do you still need to develop?

• How will you continue to be excited about work and your customers?

• How will you contribute to the team every day?

• Overall impression of Day 4 Skills. (1=not progressing adequately 5=average 10=one of the best I have ever seen)

• Comments on Day 4 Server Training

• Trainer's signature

  Sign