Explain problem resolution.
Explain how to handle returned food.
Explain how to handle disgruntled guests.
Complete and pass the sandwich and pizza tests.
Review Hotschedules functions.
Review salads and entrees.
Trainee completed all steps of service for 2 tables appropriately.
Trainee entered all orders in computer without problem.
Trainee assisted each team member at least once.
Trainee attempted to sell KOTH membership to at least 2 tables.
Trainee completed section side work and cash out correctly.
Trainee reviews sampler.
Trainer and trainer review salad and entree test.
Trainee correctly performs a greet for trainer.
Trainee correctly delivers a sampler to the trainer.
What can you do to make a guest smile?
What help could a team member give you to improve a guest's experience?
What part of service do you take the most ownership of?
What one thing can you do to inspire guests every day?
What part of execution is most critical to the guest's experience?
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