Server Day 3 Observation Checklist 12/5/14

• Server Training Observation Checklist

• Conducted on

  Date
• Location
  Address

• Trainee's name

Day 3

Before shift

• Explain problem resolution.

• Explain how to handle returned food.

• Explain how to handle disgruntled guests.

• Complete and pass the sandwich and pizza tests.

  Yes

  No

  N/A

• Review Hotschedules functions.

• Review salads and entrees.

During shift

• Trainee completed all steps of service for 2 tables appropriately.

  Yes

  No

  N/A

• Trainee entered all orders in computer without problem.

  Yes

  No

  N/A

• Trainee assisted each team member at least once.

  Yes

  No

  N/A

• Trainee attempted to sell KOTH membership to at least 2 tables.

  Yes

  No

  N/A

• Trainee completed section side work and cash out correctly.

  Yes

  No

  N/A

After shift

• Trainee reviews sampler.

• Trainer and trainer review salad and entree test.

• Trainee correctly performs a greet for trainer.

  Yes

  No

  N/A

• Trainee correctly delivers a sampler to the trainer.

  Yes

  No

  N/A

Critical behaviors

• What can you do to make a guest smile?

• What help could a team member give you to improve a guest's experience?

• What part of service do you take the most ownership of?

• What one thing can you do to inspire guests every day?

• What part of execution is most critical to the guest's experience?

• Overall impression of Day 3 Skills. (1=not progressing adequately 5=average 10=one of the best I have ever seen)

• Comments on Day 3 Server Training

• Trainer's signature

  Sign