Server Day 2 Observation Checklist 12/5/14

• Server Training Observation Checklist

• Conducted on

  Date
• Location
  Address

• Trainee's name

Day 2

Before the shift

• Reviewed KOTH program. What it is, how it works, how to enroll a guest, etc.

• Review upselling. Goal: up sell 3 things at each course.

• Review how to organize a table.

• Review how to organize a section.

• Explain consolidation of a secction. How to reduce trips in and out of the section.

• Review proper check presentation.

• Discuss final salutation for the guest.

• Trainee completes and passes the soups, appetizers and desserts test.

  Yes

  No

  N/A

• Explain brewhouse and pizza and a growler promotions.

• Review opening greet.

During the shift

• Trainee greeted all tables in section. No issues with the greet.

  Yes

  No

  N/A

• Trainee was able to enter food into computer correctly.

  Yes

  No

  N/A

• Trainee correctly manages tables.

  Yes

  No

  N/A

• Trainee completed section side work and cash out correctly.

  Yes

  No

  N/A

• Trainee assisted other team members. (running food, glasses, etc.)

  Yes

  No

  N/A

After the shift

• Trainer reviews sandwiches and pizzas.

• Trainer demonstrates wine service.

• Trainer reviews wine list.

• Trainer reviews sandwich and pizza test with trainee.

• Trainee sampled one cold sandwich.

• Trainee sampled one 1/2 and 1/2 pizza.

• Trainee sampled one dessert.

• Trainee samples 1 oz of each house wine. (If under 21, thoroughly explain.)

Rate trainee on critical behaviors.

• Which team member makes you think 'smile' and why?

• Who helped you the most today? How?

• Did you improve in the area you selected yesterday as the area you wanted to work on? How?

• Did you inspire someone today? How?

• What skill did you improve today?

• Overall impression of Day 2 Skills. (1=not progressing adequately 5=average 10=one of the best I have ever seen)

• Comments on Day 2 Server Training

• Trainer's signature

  Sign