Server Day 1 Observation Checklist 12/5/14

• Server Training Observation Checklist

• Conducted on

  Date
• Location
  Address

• Trainee's name

Day 1 Server Training

Complete prior to first table

• Trainee has a working login for HotSchedules.

  Yes

  No

  N/A

• Trainee is able to clock in to Aloha.

  Yes

  No

  N/A

• Took the trainee on a full tour of the kitchen, walk in and dry storage.

• Explained the purpose of each menu and location of all menus.

• Have employee watch the Inspire Loyalty video.

  Off

  On

• Reviewed all service time standards.

• Explained what 100% guest satisfaction means at IH.

• Described bread service.

• Explained pre-bussing

• Explained 'sections before sidework' philosophy

• Reviewed floor plan, seat numbers and pivot points.

During the Shift

• Trainee stocks front line.

  Yes

  No

  N/A

• Trainee demonstrates silent service.

  Yes

  No

  N/A

• Trainee demonstrates proper table maintenance.

  Yes

  No

  N/A

• Trainee enters all orders in the computer without issue.

  Yes

  No

  N/A

• Trainee runs food appropriately.

  Yes

  No

  N/A

• Trainee helps each team member at least once.

  Yes

  No

  N/A

• Trainee is active on the safe.

  Yes

  No

  N/A

• Trainee completes sidework and cash out process.

  Yes

  No

  N/A

After the shift

• Trainer reviews soups, appetizers and desserts.

• Trainer reviews beer sampler.

• Trainer goes through soup, appetizer and dessert test.

• Trainer discusses critical behaviors with trainee.

• Trainee passes floor chart test.

  Yes

  No

  N/A

Smile

• On a scale of 1-10 how would you rate the trainee on his/her appearance and attitude during the shift? (1= unacceptable 5=average 10=one of the best you have ever seen)

• What does the trainee like about IH?

Collaborate

• On a scale of 1-10 how would you rate the trainee on his/her willingness to help others during the shift? (1= unacceptable 5=average 10=one of the best you have ever seen)

• How did the trainee help his/her coworkers this shift?

Inspire

• On a scale of 1-10 how would you rate the trainee on his/her effort to learn and improve? (1= unacceptable 5=average 10=one of the best you have ever seen)

• What inspires the trainee?

Own it

• On a scale of 1-10 how would you rate the trainee on his/her willingness to fix mistakes and his/her ability to NOT repeat errors? (1= unacceptable 5=average 10=one of the best you have ever seen)

• What aspect of the job does the trainee think he/she needs to improve in?

Execute

• On a scale of 1-10 how would you rate the trainees ability to understand and complete assigned tasks? (1= unacceptable 5=average 10=one of the best you have ever seen)

• What is the trainee most comfortable with currently?

• Overall impression of Day 1 Skills. (1=not progressing adequately 5=average 10=one of the best I have ever seen)

• Comments on Day 1 Server Training

• Trainer's signature

  Sign