Server Evaluation

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Appearance:

• Is the server wearing dark jeans, a clean shirt and apron?

  Yes

  No

  N/A

• Does the server have a $40 bank?

  Yes

  No

  N/A

• Does the server have 10 pens and a sharpie?

  Yes

  No

  N/A

• Overall appearance on a scale from 1 to 5.

  Poor

  Below Average

  Average

  Above Average

  Perfect

Accommodating the guest's basic needs:

• Were the guests greeted promptly?

  Yes

  No

  N/A

• Did the customer get seated right away?

  Yes

  No

  N/A

• Did the customer receive sharpened pencils, menus, and silverware?

  Yes

  No

  N/A

• Was the customer sat in a clean and swept booth or table?

  Yes

  No

  N/A

• If it is a family, were they offered kid's menus, high chair, or booster?

  Yes

  No

  N/A

• Overall on accommodating the guests basic needs, how did they do?

  Poor

  Below Average

  Average

  Above Average

  Perfect

Introduction:

• Did the server introduce themselves?

  Yes

  No

  N/A

• Did they use a cliche?

  Yes

  No

• Did the server ask if they had been here before?

  Yes

  No

  N/A

• If they have NOT been here before, did they thoroughly explain the menus?

  Yes

  No

  N/A

• Did they explain to guests that all burgers are cooked to med unless specified otherwise?

  Yes

  No

  N/A

• Did the server make the customers aware that sauces come on the side?

  Yes

  No

  N/A

• Offer an appetizer?

  Yes

  No

  N/A

• Did the server tell them about the burger of the month?

  Yes

  No

  N/A

• Offer a food suggestion?

  Yes

  No

  N/A

• Did they review the drink menu with guests?

  Yes

  No

  N/A

• Offer a drink suggestion?

  Yes

  No

  N/A

• Did the server make the guests aware of our shakes and desserts?

  Yes

  No

  N/A

• Did the server use a cliche?

  Yes

  No

• If the guests HAVE been here before did they review with them?

  Yes

  No

  N/A

• Did the server thank them for coming back?

  Yes

  No

  N/A

• Did they tell them about the burger of the month and/or new menu changes if any?

  Yes

  No

  N/A

• Offer food suggestions?

  Yes

  No

  N/A

• Offer any appetizers?

  Yes

  No

  N/A

• Offer any drink suggestions?

  Yes

  No

  N/A

• Make any suggestions regarding our shakes and desserts?

  Yes

  No

  N/A

• Did the server remind them that sauces come on the side and burgers are cooked to medium unless specified otherwise?

  Yes

  No

  N/A

• Did the server collect all extra pencils, menus, and silverware?

  Yes

  No

  N/A

• Overall introduction, how did the server do?

  Poor

  Below Average

  Average

  Above Average

  Perfect

Service:

• Did the server I.D. anyone under 45?

  Yes

  No

  N/A

• Did they tell the guests about our promotions, such as kids night and happy hour?

  Yes

  No

  N/A

• Did the server deliver the drinks promptly?

  Yes

  No

  N/A

• If an appetizer was ordered, did they call it to the expo and ring it in right away?

  Yes

  No

  N/A

• Was the appetizer delivered promptly?

  Yes

  No

  N/A

• When collecting the burger menus, did the server double check all burgers thoroughly?

  Yes

  No

  N/A

• Did the server mark table numbers with a square around it and mark all seat numbers by placing a circle around them?

  Yes

  No

  N/A

• Did the server refill drinks at halfway?

  Yes

  No

  N/A

• If an appetizer was ordered, did they prebus plates before entrees arrived?

  Yes

  No

  N/A

• Was the food delivered in a timely manner?

  Yes

  No

  N/A

• Was the food correct?

  Yes

  No

  N/A

• Did the server check on the guests

  Yes

  No

  N/A

• Did they use a cliche?

  Yes

  No

• Did the server prebus their table?

  Yes

  No

  N/A

• Did the server drop the check off, make change and/or run their card in a timely manner?

  Yes

  No

  N/A

• Did the server say thank you and tell our guests to come back and see them?

  Yes

  No

  N/A

• Overall, how was the servers service?

  Poor

  Below Average

  Average

  Above Average

  Perfect

Relationship with guests:

• Did the server identify why the guests came in today?

  Yes

  No

  N/A

• Did they obtain the party's names?

  Yes

  No

  N/A

• If there are children, did the server talk to the kids directly and/or get them a toy?

  Yes

  No

  N/A

• Did the server build a personal connection?

  Yes

  No

  N/A

• If it was a large party did the server find out if it was a special occassion?

  Yes

  No

  N/A

• Overall, how did the server perform by using the renegade techniques?

  Poor

  Below Average

  Average

  Above Average

  Perfect