Title Page

  • Document No.

  • Store number

  • Store name

  • Conducted on

  • Managers Name

  • Employee number.

  • Department

Foods

  • Does the customer assistant demonstrating "Smile & Greet everyone you meet"?

  • Is the customer assistant well presented, following correct uniform guidelines and wearing a visible name badge ?

  • Uniform

  • Does the customer assistant give good eye contact and smile at the customer .

  • Does the Customer assistant give positive feedback on the product or demonstrate good knowledge? Do they show knowledge of cross selling ?

  • Does the customer assistance offer to pack the customers goods?

  • Does the customer assistant up sell the till point products?

  • Is the customer assistant promoting M&S Bank product, in a natural positive manner while maintaining eye contact . E.g " are you collecting points today "? Do they give information on M&S Bank products ?

  • Does the customer assistant offer the customer a CSAT? Most importantly do they ask the customer to spend 5 minutes completing the survey " on the service you've received in store today"? Or "the service you've received from me today"?

  • Did the customer assistant offer a Farewell that was genuine and enthusiastic but suggested they saw them as an individual .

General Merchandise

  • Does the customer assistant demonstrating "Smile & Greet everyone you meet"?

  • Is the customer assistant well presented, following correct uniform guidelines and wearing a visible name badge ?

  • Uniform

  • Does the customer assistant give good eye contact and smile at the customer .

  • Does the Customer assistant give positive feedback on the product or demonstrate good knowledge? Do they show knowledge of cross selling ?

  • Does the customer assistant fold and pack the items with care.

  • Does the customer assistant up sell the till point products?

  • Is the customer assistant promoting M&S Bank product, in a natural positive manner while maintaining eye contact . E.g " are you collecting points today "? Do they give information on M&S Bank products ?

  • Does the customer assistant offer the customer a CSAT? Most importantly do they ask the customer to spend 5 minutes completing the survey " on the service you've received in store today"? Or "the service you've received from me today"?

  • Did the customer assistant offer a Farewell that was genuine and enthusiastic but suggested they saw them as an individual .

HOSPITALITY

  • Does the customer assistant demonstrating "Smile & Greet everyone you meet"?

  • Is the customer assistant well presented, following correct uniform guidelines and wearing a visible name badge ?

  • Uniform

  • Does the customer assistant give good eye contact and smile at the customer .

  • Does the Customer assistant give positive feedback on the product or demonstrate good knowledge? Do they show knowledge of cross selling ?

  • Does the customer assistant up sell the till point products?

  • Is the customer assistant promoting M&S Bank product, in a natural positive manner while maintaining eye contact . E.g " are you collecting points today "? Do they give information on M&S Bank products ?

  • Does the customer assistant offer the customer a CSAT? Most importantly do they ask the customer to spend 5 minutes completing the survey " on the service you've received in store today"? Or "the service you've received from me today"?

  • Did the customer assistant offer a Farewell that was genuine and enthusiastic but suggested they saw them as an individual .

Evaluation

  • Customer assistant name

  • Employee number

  • Evaluation

  • Feedback Given

  • Customer assistant agrees with evaluation and understands their feedback .

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.