Title Page
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Project Name
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Project Number
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Conducted on
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Prepared by
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Location
Service Details
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Was a case created?
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What was the reason for the site visit?
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Please take before photos of the service work in question.
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Please take after photos of service work in question.
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Can you provide a detailed description of the resolution?
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Was the customer informed of the resolution?
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Who was the crew that built the site? Who completed the task in question?
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Were any additional parts or labor required beyond the original scope?
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Provide a list of parts and labor hours to complete the additional scope.
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Was this a return visit?
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How many site visits has there been to troubleshoot this issue?
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Please provide voltage readings (if applicable)
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Please provide serial numbers for parts that have been repaired or replaced.
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How many hours were spent on-site?
