Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Use this form to evaluate service at an existing account. It consists of rating checklists to be completed by a DSM, customer feedback questions, and customer signature.
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ACCOUNT NAME (as shown on LM invoice):
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DSM: Proceed to the area where the account is serviced and answer the following questions.
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Switch ON if the account uses linen items.
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Where is the main service area for clean linen?
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Is the clean linen service/storage area neat and organized?
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Are the linen inventories correct? (No more than 40% of inventory on shelf)
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NOTES ON LINEN:
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Switch ON if the account uses uniforms.
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Where is the main service area for clean uniforms?
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Are there Service Tags available for the customer?
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Audit the hanging uniform stock for any damaged garments.
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Audit the hanging uniform stock for quit/inactive wearers.
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Is the uniform storage area neat and organized?
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Is there a hanger rack in use?
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NOTES ON UNIFORMS:
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Switch ON if the account uses any image services (mats, mops, restroom supplies, etc).
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Wet Mops
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Dust Mops
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Soaps
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Is soap properly stocked? (No empty dispensers)
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Air Fresheners
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Are the air freshener scents stocked and noticeable?
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Paper Products
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Is paper properly stocked? (No empty dispensers)
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NOTES ON IMAGE SERVICES:
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Check the services taken.
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Walk Off Mats
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Proceed to the SOIL area and switch on to evaluate.
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Where is the soil stored?
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Are R&S soil bags in use?
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Is the soil area kept clean?
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Has all recent soil been removed? (No soil left behind by RSR)
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NOTES ON SOIL:
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DSM: Proceed to ask the customer the following 5 feedback questions that will help us improve our service.
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Please rate the following 3 categories on a scale of 1-10, 10 being best:
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Please share any COMMENTS or SUGGESTIONS with us below:
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CUSTOMER SIGNATURE
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DSM SIGNATURE
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DSM: Inform the customer that you have completed the service area evaluation.
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Customer Name:
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Customer Title:
