Service Observations Checklist

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Facilities

• Easy to find church?

  Yes

  No

  N/A

• Plenty of available parking?

  Yes

  No

  N/A

• Good curb appeal for building exterior?

  Yes

  No

  N/A

• Landscaping is well-maintained?

  Yes

  No

  N/A

• Exterior signage is helpful to guests?

  Yes

  No

  N/A

• Interior signs provide clear directions to guests?

  Yes

  No

  N/A

• Adequate restroom availability and cleanliness?

  Yes

  No

  N/A

• Decor is up-to-date?

  Yes

  No

  N/A

• Interior is maintained in "like new" condition?

  Yes

  No

  N/A

• Overall impressions (1=Poor to 10=Excellent)

Guest Services

• Assistance finding parking spot?

  Yes

  No

  N/A

• Plenty of friendly greeters welcoming guests?

  Yes

  No

  N/A

• Information center available for questions and connections?

  Yes

  No

  N/A

• Ushers assisted with seating in the sanctuary?

  Yes

  No

  N/A

• Overall impressions (1=Poor to 10=Excellent)

Children's Ministry

• Signage is targeted to kids (and their parents)?

  Yes

  No

  N/A

• There is adequate, clean and orderly space?

  Yes

  No

  N/A

• The environments are designed to be attractive to kids?

  Yes

  No

  N/A

• Appropriate staffing is present?

  Yes

  No

  N/A

• Programming is age-appropriate and engaging?

  Yes

  No

  N/A

• Check-in and check-out system is efficient and secure?

  Yes

  No

  N/A

• Security in place to protect kids?

  Yes

  No

  N/A

• Notification system in place to contact parents?

  Yes

  No

  N/A

• Overall impressions (1=Poor to 10=Excellent)

Student Ministry

• Signage is targeted to students?

  Yes

  No

  N/A

• There is adequate, clean and orderly space?

  Yes

  No

  N/A

• The environments are designed to be attractive to students?

  Yes

  No

  N/A

• Appropriate staffing is present?

  Yes

  No

  N/A

• Programming is age-appropriate and engaging?

  Yes

  No

  N/A

• Overall impressions (1=Poor to 10=Excellent)

Worship Service

• Auditorium environment is attractive to guests?

  Yes

  No

  N/A

• Adequate seating available?

  Yes

  No

  N/A

• Screens visible from all seats?

  Yes

  No

  N/A

• Music is well done and engaging?

  Yes

  No

  N/A

• Videos and other visuals complement the service elements?

  Yes

  No

  N/A

• Service flowed well without pauses?

  Yes

  No

  N/A

• Variety of service elements supporting teaching theme?

  Yes

  No

  N/A

• Clear next steps communicated at the end of the service?

  Yes

  No

  N/A

• Service was a good length?

  Yes

  No

  N/A

• Overall impressions (1=Poor to 10=Excellent)

Message

• Content biblical, focused and clearly communicated?

  Yes

  No

  N/A

• Good balance of biblical truth and life application?

  Yes

  No

  N/A

• Stories, illustrations and humor used to engage the audience?

  Yes

  No

  N/A

• Authenticity evident?

  Yes

  No

  N/A

• Good visual support through graphics, videos or objects?

  Yes

  No

  N/A

• Message was a good length?

  Yes

  No

  N/A

• Overall impressions (1=Poor to 10=Excellent)

Branding & Communications

• Logo complements the church's brand?

  Yes

  No

  N/A

• Website is up-to-date and addresses questions of first-time guests?

  Yes

  No

  N/A

• Service announcements are targeted and limited to all-church communications?

  Yes

  No

  N/A

• Bulletin/worship program clearly communicates next steps?

  Yes

  No

  N/A

• Print communications are focused and consistent with branding?

  Yes

  No

  N/A

• Communications noise and clutter have been eliminated.

  Yes

  No

  N/A

• Overall impressions (1=Poor to 10=Excellent)

More

• Other comments

Consultant's Signature

• Consultant's Signature

  Sign