Service Quality Audit - sanitary 2013

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Technician being audited

Arrival on site

• Did the service person park in a safe location on or near the customers site?<br>

  Yes

  No

  N/A

• Did the service person report their arrival on site and sign in?

  Yes

  No

  N/A

• Did the service person review their PDA or run sheet to assess what was being serviced?

  Yes

  No

  N/A

Preparation for service

• We're all site specifics safety Instructions followed?

  Yes

  No

  N/A

• Was the trolley safely removed from the vehicle?

  Yes

  No

  N/A

• Was the trolley checked to see if it was visually clean ready for use?

  Yes

  No

  N/A

• Was the trolley loaded correctly with the consumables needed to conduct the service?

  Yes

  No

  N/A

• Did the service trolley hit the walls, doorways ect while moving around the site

  Yes

  No

  N/A

Performing the service

• Was the route to the washroom navigated in a controlled and site friendly way?

  Yes

  No

  N/A

• Did the colleague knock on the door of the washroom/cubicle and wait before entering?

  Yes

  No

  N/A

• Were door signs used when servicing washroom?

  Yes

  No

  N/A

• Was the audit conducted within four (4) hours of the service being completed by the Service Technician?

  Yes

  No

  N/A

• Have the gloves been taken off before leaving the washroom?

  Yes

  No

  N/A

Leaving site

• Was all waste taken away from site?

  Yes

  No

  N/A

• Was the site left in a clean and tidy manner?

  Yes

  No

  N/A

• Was the customer effectively communicated with?

  Yes

  No

  N/A

• Was the PDA/run sheet signed by the customer, or was the site barcode scanned?

  Yes

  No

  N/A

Safe working

• Is the service persons vehicle clean and presentable?

  Yes

  No

  N/A

• Are there any goods equipment etc stored in the cabin of the vehicle?

  Yes

  No

  N/A

• Is all equipment stored correctly within the vehicle?

  Yes

  No

  N/A

• Is the service person working from kerb side when out on the road?

  Yes

  No

  N/A

• Are truck steps used when unloading from top level?

  Yes

  No

  N/A

• Were all spills cleaned up ?

  Yes

  No

  N/A

• Are Fire Extinguishers stored in their cradle in the back of Vehicle and in the cabin?

  Yes

  No

  N/A

• Can service person Demonstrate removal of Extinguisher and how to activate it?

  Yes

  No

  N/A

• Was the service person able to locate their first aid kit?

  Yes

  No

  N/A

• Was the service person able to locate their spill kit?

  Yes

  No

  N/A

• Was all PPE clean and stored correctly?

  Yes

  No

  N/A

• Did the service person understand how to use all PPE?

  Yes

  No

  N/A

• Is the Vehicle in a clean and safe manner inside and out?

  Yes

  No

  N/A

• Are all tools and Equipment serviceable and stored correctly?

  Yes

  No

  N/A

• Is their a Ladder present,clean and in good working condition?

  Yes

  No

  N/A

• Is a Safety Vest stored in a safe area,and can be produced when requested?

  Yes

  No

  N/A

• Are Monthly Vehicle Inspection filled out completely and correct?,and is the Service sticker affixed?

  Yes

  No

  N/A

• Custom fleet card present?

  Yes

  No

  N/A

• Street directory present and in good condition,less than 3years old?

  Yes

  No

  N/A

• Are all SWMS and MSDS Present in the Vehicle?

  Yes

  No

  N/A

• Is the PDT in good condition and the charger and pouch?

  Yes

  No

  N/A

• Is the service person able to describe Leads and Pink Alerts?

  Yes

  No

  N/A

• Please rate the level of service between 1 to 10 with 1 being poor and 10 exceeding expectations.

• Enter agreed actions in point form based on audit findings

• Service technician has reviewed audit with auditor and signs as confirmation.

  Sign

• Confirmation signature from Auditor

  Sign