Service Quality Check - SQC

• Document No.

• Client / Site

• Conducted on

  Date

• Inspected by

• Location
  Address

• Technician

• Date of last routine

  Date

1. SERVICE QUALITY 服务质量（45分)

• 1. Are all bait boxes/detectors clean, locked and presentable?<br> 所有鼠饵站/监测站是否上锁且内外部干净整洁？<br>

  YES

  NO

• 2. Are all Bait Stations labeled? Label and station no. can be seen clearly?<br> 是否所有鼠饵站及监测站都有警示标签，标签及编码清晰可见？<br>

  YES

  NO

• 3. Is the appropriate type and amount of bait used in each bait station and effective?<br> 每个鼠饵站内的鼠饵种类及数量是否合适，且鼠饵仍有效？<br>

  YES

  NO

• 4. Is the service record available in each bait station/ monitoring device?<br> 所有鼠饵站及监测站都有服务记录并完整填写？<br>

  YES

  NO

• 5. Are all replaced baits taken away, and keep the ground without scattered rat baits?<br> 所有鼠饵站内更换的残饵是否带离现场，确保地面无散落鼠饵？<br>

  YES

  NO

• 6. Have all the ILT been cleaned and serviced correctly?<br> 是否所有ILT被正确清洁及服务？

  YES

  NO

• 7. Have all the ILT been on a good work station?<br> 是否所有的ILT均处于正常工作状态？

  YES

  NO

• 8. Have all the ILT been labeled?<br> 是否所有的ILT都有警示标签，标签及编码清晰可见？

  YES

  NO

• 9. Is the service record available in each ILT？<br> 所有ILT都有服务记录并完整填写？<br>

  YES

  NO

• 10. Is the key area/point of the site clear of rat infestation?<br> 服务现场的关键点是否有鼠害问题？

  YES

  NO

• 11. Is the key area/point of the site clear of cockroach infestations?<br> 服务现场的关键点是否有蟑螂问题？

  YES

  NO

• 12. Is the key area/point of the site clear of fly and mosquito infestation?<br> 服务现场的关键点是否有蚊蝇问题？<br>

  YES

  NO

• 13. Is the treatment time meet to the pest situation and size of premise?<br> 服务时间是否符合虫害侵扰情况和服务范围？

  YES

  NO

• 14. Is the correct amount and location of rat glue boards applied relating to the current infestation?<br> 是否根据现有鼠害情况合理布防粘鼠板的数量和位置？<br>

  YES

  NO

• 15. Is the correct amount and location of rat baits applied relating to the current infestation?<br> 是否根据现有鼠害情况合理布防鼠饵点的数量和位置？<br>

  YES

  NO

• 16. Is the correct amount and location of cockroach baits applied relation to the current infestation?<br> 是否根据现有蟑螂情况合理布防蟑螂饵剂的数量和位置？<br>

  YES

  NO

• 17. Is the correct amount and location of pesticide applied relation to the current infestation?<br> 是否根据现有虫害情况适当使用杀虫剂（如：用药量、使用区域等）？<br>

  YES

  NO

2. REPORT WRITING 报告撰写 （15分）

• 1. Has Rentokil Pest log book been updated in all customer’s finding column at required intervals?<br> 能多洁虫害日志均有按照公司要求及时更新？

  YES

  NO

• 2. Has Service docket been completed correctly?<br> 服务作业单正确完整填写？

  YES

  NO

• 3. Are most important aspects of proofing relating to any infestation present?<br> 与虫害相关的主要封堵问题已记录在作业单上?

  YES

  NO

• 4. Are most important aspects of stacking relating to any infestation present?<br> 与虫害相关的主要货物/货架堆放问题已记录在作业单上？

  YES

  NO

• 5. Are most important aspects of sanitation relating to any infestation present?<br> 与虫害相关的主要环境卫生问题已记录在作业单上？

  YES

  NO

• 6. If outstanding recommendations are seriously affecting the control of pests, has this been escalated?<br> 针对未完成且对虫害防制造成严重影响的建议已经向上级汇报？

  YES

  NO

3. CUSTOMER ENGAGEMENT 客户沟通（20分）

• 1. Does the technician meet up with customer and self-introduction prior to service carried out?<br> 服务专员在服务之前是否先与客户打招呼，问候及自我介绍？

  YES

  NO

• 2. Does the technician communicate with customer and ask pest problem prior to service carried out?<br> 服务专员在服务之前是否与客户沟通，并咨询虫害情况？<br>

  YES

  NO

• 3. Does the technician discussed infestation issues with the customer/provide feedback at the end of service?<br> 服务专员在服务之后就虫害问题与客户沟通/反馈？<br>

  YES

  NO

• 4. Does the technician communicate the proofing, stacking or housekeeping issues with the customer?<br> 服务专员是否会向客户沟通封堵，货物堆放或环境卫生相关建议？<br>

  YES

  NO

4. SHE 安全，健康和环境 （10分）

• 1. Does the technician practice safe working ethics when carrying out treatment according to the customer requirements (e.g. wear the relative PPE,<br> the safety walk/drive route, ect.)?<br> 服务专员在实施服务时是否按照客户场所要求进行安全操作（如戴安全帽、安全行驶路线等)？

  YES

  NO

• 2. Does the technician practice safe working ethics when carrying out treatment at required intervals (e.g. not forget to leave the pesticide in the customer <br> premises, not give the pesticide to the customer, not make up the pesticide in the food areas and so on)?<br> 服务专员在实施服务时是否按照公司要求进行安全操作（如勿将药剂遗忘在客户场所、勿将药剂直接给到客户、勿在食品区域配置药剂等）？

  YES

  NO

5. PERSONAL QUALITIES & SKILLS 员工形象及态度（10分）

• 1. Is the technician wearing a proper uniform during his work?<br> 服务队员在工作时是否穿着合适的制服？<br>

  YES

  NO

• 2. Is the technician punctual during every scheduled visit?<br> 服务队员每次准时拜访客户进行服务？

  YES

  NO

• 3. Is the technician service attitude good ?<br> 服务队员态度是否良好？

  YES

  NO

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