SGN - Field Management Operations Audit

• Conducted on

  Date

• Prepared by

• Location
  Address

• INSTRUCTIONS:
  ----------------------
  
  1. Answer all the questions provided below.
  2. Add photos and notes by clicking on the paperclip icon, if applicable.
  3. To add a Corrective Action click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority and due date. (Please include the Next Steps, Name of Person and When will the action take place.)
  4. Complete audit by providing digital signature.
  5. Share your report by exporting as PDF, Word, Excel or Web Link.

ENVIRONMENT

• E1 : Store Surround : Is there clear evidence that the store surrounds have been cleaned in the last 48 hours ?

  Yes

  No

  N/A

• E2 : Fascia & Imagery : Is the store fascia, windows and imagery clean and undamaged ?

  Yes

  No

  N/A

• E3 : Litter Bin : Does the store have an external litter bin that is regularly emptied ?

  Yes

  No

  N/A

• E4 : Baskets & Trolleys : Are baskets and trolleys available, clean and undamaged ?

  Yes

  No

  N/A

• E5 : Floor Hygiene : Is there evidence that the floor has been cleaned in the last 48 hours ?

  Yes

  No

  N/A

• E6 : Lighting : Is in store lighting maintained ?

  Yes

  No

  N/A

• E7 : Chillers & Freezers : Are chillers operating to temperature and cleanliness maintained ?

  Yes

  No

  N/A

• E8 : Ambient Shelving : Is there evidence of shelf cleaning ?

  Yes

  No

  N/A

• E9 : Toilets : Does the toilet have hot water, soap and hygienic drying facility ?

  Yes

  No

  N/A

• E10 : Staff Area : Have the staff got a facility to take a break and have a hot drink ?

  Yes

  No

  N/A

PRODUCTS & SERVICES

• P1 : Central Billing supply : Is the store using the agreed supplier for bread/milk/frozen/sandwiches and produce ?

  Yes

  No

  N/A

• P2 : Promotional implementation : Does the in store promotional space match guidelines ?

  Yes

  No

  N/A

• P3 : Core Range : Is the Core Range available?

  Yes

  No

  N/A

• P4 : Local Suppliers : Are all local suppliers approved & paid centrally?

  Yes

  No

  N/A

• P5 : Promotions : Are staff aware of the latest promotions?

  Yes

  No

  N/A

• P6 : Availability of staples : Are all of these core lines available, 800g white and brown bread,2L/4pt milk,6 eggs,1kg sugar ?

  Yes

  No

  N/A

• P7 : On the Go : Is there evidence of a day part menu in use in store ?

  Yes

  No

  N/A

• P8 : Local range : Is there evidence of local ranging ?

  Yes

  No

  N/A

• P9 : ATM & Cashback : Is the ATM working and/or cashback facility available ?

  Yes

  No

  N/A

• P10 :E Pay services : Are the E Pay services working ?

  Yes

  No

  N/A

BEHAVIOURS

• B1 : Staff record cards : Does each staff member have an up to date and complete personnel file ( see appendix 1)?

  Yes

  No

  N/A

• B2 : Essentials training toolkit : Does the store have the relevant training kit ?

  Yes

  No

  N/A

• B3 : Customer service training : Are all customers delivering excellent customer service ?

  Yes

  No

  N/A

• B4 : 12 month training plan : Is the 12 month training plan up to date and displayed on the staff comms notice board?

  Yes

  No

  N/A

• B5 : Underage sales : Is the refusals book up to date and being used ?

  Yes

  No

  N/A

• B6 : Fire procedures : Ask a member of staff where the fire assembly point is and that they are correct ?

  Yes

  No

  N/A

• B7 : Food Hygiene : Have all food service staff got a basic food hygiene certificate displayed in store ?

  Yes

  No

  N/A

• B8 : Store Daily/Weekly walk : Is the daily/weekly walk being completed by the store manager?

  Yes

  No

  N/A

• B9 : Legal & Compliant : Is the store following minimum legal requirements?

  Yes

  No

  N/A

• B10 : Observe customer service : On the counter do the staff greet, smile, make eye contact and say thank you when serving ?

  Yes

  No

  N/A

COMMUNICATIONS

• C1 : Statutory signage : Are all legal statutory notices displayed (see appendix 2) ?

  Yes

  No

  N/A

• C2 : Staff uniform : Are all staff wearing branded uniform ?

  Yes

  No

  N/A

• C3 : Staff name badge : Are all staff wearing branded name badge ?

  Yes

  No

  N/A

• C4 : Staff communication board : Is the staff comms board laid out correctly and up to date (see appendix 3)?

  Yes

  No

  N/A

• C5 : Community notice board : Is the community notice board in use ?

  Yes

  No

  N/A

• C6 : Use of POS : Is the current up to date promotional POS pack in use ?

  Yes

  No

  N/A

• C7 : Opening hours : Are the store opening hours displayed and visible to customers from outside the store ?

  Yes

  No

  N/A

• C8 : Promotional posters : Are the posters for the current promotional period on display ?

  Yes

  No

  N/A

• C9 : Imagery : Has the imagery installed in the store been maintained as per initial installation ?

  Yes

  No

  N/A

• C10 : Think 25 : Is the Think 25 policy clearly visible to customers ?

  Yes

  No

  N/A

COMPLETION

• Audited By: (Name & Signature)

  Sign