Shelby Q3 Audit

Information

Department Head
Conducted on
Auditor
Location

Main Audit

People

Team Members

6 AQ Team Members: Do they know the mission, vision, dept obj? (0.5pt per TM for each)
6 AQ Team Members: Would they recommend working for their DH to their friends and family? (1 Point earned if 9 or 10 on NPS Scale, 0.5pt earned if 6-8 on NPS scale, 0pts if 0-5 on NPS scale)
6 AQ Team Members: Do they all have an updated call list and know the sub policy? (0.5pt for each per team member)
3 guards: When was the last time a guard critique sheet was reviewed with them? (1pt if within the week for Summer or within the pay period for Winter)
3 guards: Do they know the EAP & can show where it is posted? Do they know the Lightning policy? (0.5pt for each per guard)
3 instructors: When was the last time they received feedback from instructor evaluations? (1pt each if within the past month)
3 instructors: Do they know the EAP if an emergency were to happen during a lessons? (1pt each if they know what to do)
Lifeguard Certs: DH provide a copy of all LG certs for all guards working that day (5pts if all are compliant, 0pt if one or more are missing)
Run a code 100 drill with the guards. (Make sure to notify MODs in advance that you are running a scenario)
Guards activated the EAP? Yes
Rescue Performed Correctly Yes
911 'pretend' called (if needed)? Yes
Someone sent to get the AED? Yes
Code 100 Paged/Called on Radio? Yes
Team Member Files - Files compliant according to SOP - Files are locked up (4pts yes, 0pt no)
Applicants/Taleo - Current posting for Lifeguards, Swim Instructors & other positions per their MBP? - Phone Screening & Interviewing min. 2 candidates per week (Y/N) Yes
Is Code 100 video for each month of the past quarter posted?
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Assistant DH

Do you feel that you understand what you are responsible for? (Have them tell you and match up to job description) (5pts if 90-100% understanding, 4pts if 80-89%, 3pts if 70-79%, 2pts if 60-69%, 1pt if 50-59%, 0pts if less than 50%)
In the last 6 months has someone at work talked to you about your progress? (3pts yes, 0pt no)

Programs

Family Swim

Guards staffed according to Family Swim Ratio? (8pts yes, 0pt no) Indoor: 1-25 members = 1 guard, 26-50 members = 2 guards, 50+ members = 3 guards add 2 guards if slides are on Outdoor: 1-25 members = 2 guards, 26-50 members = 3 guards, 50+ members = 4 guards add 2 guards when slides are on Head Guard on deck for every hour of Family Hours
Guards active during their whole shift or is an add'l guard up, staff reviewing skills, sent to another dept or on call if it's a slow day (2pt yes, 0pt no)?
EAP & Zone rotation maps - Placed where guards can review them? (1pt for EAP & 2pts for complete zone maps showing # of guards up; 1 for indoor and 1 for outdoor) - Guards in rotation according to the Zone Maps? (2pts yes, 0pt no)
None at time of audit
Safety Breaks (1pt each) - Held at correct frequency for the correct amount of time? - Guard present on the indoor and outdoor pool deck during the entire break? - Kids instructed to go sit by their parents and not on the edge of the pool?
Game is played during Safety Break
Swim Assessments are advertised during Safety Break
Observe 3 Guards: They attend to the deck during safety breaks? (picking up towels/garbage, talking with members, enforcing rules) (1pt each)
Obvious 25:10 check in table, Swim tests completed, logged (and saved on the Aquatics network) and are kids wearing wristbands? (1pt each)
25:10 pool signs clean and present? (25:10 rule sock sign, Mirror clings in LR's, Door clings on doors, white board magnet). (1pt for each)
On order
Guards use systems binder on a daily basis? (initials on cleaning checklist & daily audit items complete) (3pts yes, 0pt no)
Correct number of family hours/slide hours scheduled per week (2pts yes, 0pt no)
Kids Activities Programming in the pool: - Is the Kid's Activities department sending you the schedule of how many kids in PNO/birthday parties, etc by Friday afternoon (1 wk ahead of time)? - Are they bringing out sufficient staff/parents for the activity? Yes If No for either item, put as IMMEDIATE ACTION ITEM
Survey 3 family swim Members (1pt for each yes): 1. Do they feel safe bringing their family swimming here? 2. Would they recommend swimming here to friends and family? 3. Is the facility clean and well maintained? 4. Do they know the 25:10 rule? 5. Have they been offered a swim test for their children under 12? 6. Are there life jackets out & available for your use during Family Hours? 7. If you had a problem would you know who/where to go to on the pool deck? 8. Are you greeted each time you come onto the pool deck?
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Swim Lessons

DH has a supply of progression charts & stickers, instructors are passing them out, and progression parties are happening every month. (6pts yes, 0pt no)
Pool set up correctly for lessons: - Lanelines for each station (Splash excluded) - Bench/island for each station (Splash (intro & 101) and 601 excluded) - Equipment out and ready (minus 1pt for each station/item missing)
Is the Viewing Gallery & Instructor Lane Signs in place? (If in place, BONUS 1 point for Q2) TAKE A PHOTO!
During lessons, Activity Table is present for children not in lessons? (2pt yes, 0pt no)
Instructors using Skills Sheets(check 3 current students, 1pt each)
myLT BUCK$ Tracker: - Current and Up to date (3pts) - myLT BUCK$ tracked by the first 7 days of the month (2pts)
Lesson Admin - Member information locked and secure? (2pt) - BOSS is up to date with current swimmers in program? (2pt)
Life Time Swim Table - Out and clean (2pts) - Free of clutter (no personal items) (1pt) - Well stocked with promotional tools (1pt)
Survey 3 Swim Lesson Members (1pt for each yes): 1. Is there a supervisor on deck and a check in table set up each day of lessons? 2. When you contact the Aquatics office do the receive a phone call, e-mail, or verbal response within 1 business day? 3. Does the instructor consistently say hello, goodbye and provide feedback after each lesson? 4. Have you been given the opportunity to fill out a parent evaluation on our program? 5. Has your child recieved their progression chart and stickers for skills they have passed? 6. Would you recommend Swim Lessons to a family or friend? 7. Who is your point of contact for Swim Lessons? 8. Do you receive a monthly parent newsletter? 9. Are you aware of the monthly nutrition topic your child learns during his or her lesson?
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Swim Team

Survey 2 Swim Team Parents (.5pt for each yes): 1. Is the Swim Coach active most of the time during practice, working with the kids? 2. Do you feel that your child’s swimming has improved since joining the Swim Team? 3. Does the coach consistently say hello, goodbye and provide feedback at each practice? 4. Have you been offered the opportunity for your child to compete in a swim meet in the past 90 days? 5. Would you recommend this Swim Team to a family member or friend?
Swim Team does not run on Sat
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Masters

Survey 2 Masters Swimmers (.5pt for each yes): 1. Does the coach work to create workouts that meet your ability and goals? 2. Do you feel that your swimming has improved since joining Masters? 3. Does the coach consistently say hello, goodbye and provide feedback at each practice? 4. Has the coach challenged you to try a new stroke or complete a difficult set? 5. Would you recommend this Masters to a family member or friend?
Master Swim does not run on Sat
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Financials

Forms locked up and processed in a timely manner. (2pts yes, 0pts no)
Marketing materials displayed according to brand guidelines? (4pts yes, 0pt no)
Glass case well maintained and current with information of Lessons, Swim Team and Masters present (1pt each)
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Places

Safety

3ft rope up in the indoor pool?
At least 4' clearance around the Indoor pools for emergencies (permanent structures and lifeguard stands excluded)
PPEs easily available? Boots, goggles, respirator, apron, gloves.
Eyewash Station - Clean - Clear of items blocking it - Refilled in past 12 months
All safety equipment in like new condition and operable (rescue tubes, backboards including straps, Sheppard’s crooks, buoys, 1st aid kit) in working order and clean?
Slide gate locked when not in use? If no gate, is there a method in place to designate that it is closed
Waterslide rules posted next to the slide?
Hand signals used by both top and bottom guards on the slide?
AED (check all AEDs in the club) - each AED has current Adult Electrodes - each AED has 1 current Pediatric Electrode - each AED has 1 complete prep/ready kit - There are backup adult and pediatric pads available
Group Swim Lessons running at the same time/pool as Family Swim? AQGF running at the same time/pool as group swim lessons or Family Swim (if in same pool area music must be at minimum and no microphone)? If YES to either question, place as IMMEDIATE ACTION ITEM.
Pump room door kept closed and locked? Locked might be a city or state requirement.
Handicap Lift is clean, mounted, and located in the correct location
3ft rope up in the outdoor pool?
At least 4' clearance around the Outdoor pools for emergencies (permanent structures and lifeguard stands excluded)
Eye wash station empty. No solution available. Shower eye/body wash available right next to empty eye wash. Outdoor slide stairs need to be cleaned and repainted.

Operations

DH Walk through been completed consistently in the past 10 days? This includes checking safety items and main drains. (Minus 1 pt for each day not FULLY completed)
AQ office present a professional image: clean & organized, no frontline personal items?
All swim lesson equipment in working order, organized and put away when not in use (1pt each)
Digital pace clock mounted and running in by Indoor Lap Pool.
Air quality in the indoor pool area good, ventilation system working properly, no "pool" smell.
Water levels on all indoor pools where they should be?
All indoor pools have good water clarity?
Towels amply stocked on the pool deck?
Water line of all indoor pools free of scum?
Indoor Pool Deck – Are chairs aligned, trash picked up and emptied, towels cleaned up regularly? (1pt each)
Bathrooms clean and well stocked (1pt each)
On deck shower is clean (1pt)
All pool signs clean, in like new condition and present. (1pt each, 0pt if club does not have sock signs)
All indoor pool temps at the temperature guidelines - Spas: 104 - Lap: 81 - Indoor Leisure: 88 - Indoor Air Temp: 90
Pool tests required for AQ are conducted every 3 hours or more frequently dependent upon state health code. (2pts for each of the past 5 days). Add note if other dept. tests are missing.
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Complete Chemical Check (including ALK, CH, etc) being recorded in the pool test book each day.
When were the pools last backwashed? If within 1 week check Y, if not check N (Clubs with DE filters may go longer). (Not Scored)
When were the spas last drained? If within 1 week check Y, if not check N (Clubs with DE filters may go longer). (Not Scored)
When were the filter baskets on all pools/spas last cleaned out? Indoor pools should be within 1 month. (Not Scored)
Skimmer baskets in the lap and spas clean of debris.
Pump room clean, organized and like new condition.
Testing reagents stored in a cool dry place.
All chemicals properly labeled and stored: Chlorine, Acid, Soda Ash, Sodium Bicarbonate, Calicium Chloride, Sodium Thiosulfate, Cyanuric Acid.
All lights (both in the water and on the deck) working? If not is a work order filled out.
Functioning Zamboni for Pool Deck
Music in the outdoor pool at an acceptable level playing acceptable music?
Water levels on all outdoor pools where they should be?
All outdoor pools have good water clarity?
Outdoor spa water line of all pools free of scum?
Outdoor Pool Deck: Are chairs aligned, trash picked up and emptied, towels cleaned up regularly? (-1pt for each missing)
All outdoor pool temps at the temperature guidelines? - Outdoor Spa: 104 - Outdoor Leisure: 82
When were the filter baskets on outdoor pools/spas last cleaned out? Outdoor every day. (Not Scored)
Digital pace clock mounted and running during Outdoor season.
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Head Guard

Manella
8/16/2014

Uniform

LTF Uniform Only Yes
Whistle & Nametag Yes
Fanny Pack on waist Yes

Member

Demonstrates 5 foot rule Yes
Swim tests are conducted Yes

Systems

Capacity Counts up to date Yes
Pool tests completed and on time Yes
Walk through and cleaning checklist consistently completed and on time Yes
Rotation sheet filled out on time Yes

Safety

Guards are enforcing 25:10 rule Yes
Guards are enforcing all other rule Yes
Does not leave pool deck without proper coverage Yes

Rotations

Guards rotating properly Yes
Guards are rotating on time Yes

Team Member

Ensure safety breaks are being done on time Yes
Keeping guards active throughout entire shift Yes

Life Guard

Life Guard 1

Flo
8/16/2014

Uniform

LTF Uniform Only Yes
Whistle & Nametag Yes
Hat or sunglasses Yes
Guard Tube(strap on) Yes
Fanny Pack on waist Yes

Scanning

Entire Zone in 10 seconds Yes
Scans bottom to top Yes
5 minute guarding Yes
Alert & Attentive Yes

Rule Enforcement

25/10 Enforcement Yes
Enforcing all other rules Yes

Rotations

On Time Yes
Rotates to assigned zone Yes
Begins rotation by 2 scans Yes
Waits for other guard to scan twice before taking position Yes
Listens and asks for problems No
Scans twice before releasing guard Yes

Life Guard 2

Chris
8/16/2014

Uniform

LTF Uniform Only Yes
Whistle & Nametag Yes
Hat or sunglasses Yes
Guard Tube(strap on) Yes
Fanny Pack on waist Yes

Scanning

Entire Zone in 10 seconds Yes
Scans bottom to top Yes
5 minute guarding Yes
Alert & Attentive Yes

Rule Enforcement

25/10 Enforcement Yes
Enforcing all other rules Yes

Rotations

On Time Yes
Rotates to assigned zone Yes
Begins rotation by 2 scans Yes
Waits for other guard to scan twice before taking position No
Listens and asks for problems Yes
Scans twice before releasing guard Yes

Life Guard 3

Cory
8/16/2014

Uniform

LTF Uniform Only Yes
Whistle & Nametag Yes
Hat or sunglasses No
Guard Tube(strap on) Yes
Fanny Pack on waist

Scanning

Entire Zone in 10 seconds Yes
Scans bottom to top Yes
5 minute guarding Yes
Alert & Attentive Yes

Rule Enforcement

25/10 Enforcement Yes
Enforcing all other rules Yes

Rotations

On Time Yes
Rotates to assigned zone Yes
Begins rotation by 2 scans Yes
Waits for other guard to scan twice before taking position No
Listens and asks for problems No
Scans twice before releasing guard Yes

Swim Supervisor

Swim Supervisor Evaluation

Julie
8/16/2014

Uniform

LTF Uniform only (Style guide... must have bathing suit) Yes

Member Interaction

Greets children enthusiastically and by name Yes
Demonstrates 5 foot rule Yes
Checks in students on grid report from BOSS Yes
Interacts with parents on deck Yes
Ensures instructors are communicating with parents between each lesson Yes

New Students

Aware of new students staring today Yes
Escorts and introduces new students to their instructor Yes

Systems

Ensures pool tests are completed and on time Yes
Walkthrough items and cleaning checklist consistently completed Yes
Communicates to manager updates for BOSS Yes
Deck is setup before lessons Yes

Team Member

Meets with instructors before shift to review lessons Yes
Responds to instructors' needs in a timely manner

Safety

Ensures all lessons are being taught at the proper level
Ensures all Instructors have their eyes on the students at all times Yes
Does not leave the deck during swim lessons(including office) for an extended period of time Yes

Swim Instructors

Instructor Evaluation 1

Gabriella
8/16/2014 @ 10:45am / Wave 301
Prepared: area was setup correctly and orderly, helped with setup and take down, had all necessary equipment available
Greeting: warm and friendly greeting, enthusiastic, ENERGY
BONUS POINT: can be used to make up for other missed points, but will not lead to a score over 100%
Started: in proper uniform and had warmup activity O: none LTF uniform; no whistle
Talked in a way that captured/kept attention: voice inflection, volume, enthusiasm, ENERGY
BONUS POINT: can be used to make up for other missed points, but will not lead to a score over 100%
Safety: never turned back, always aware of where the kids were, lose a point for each time back was turned. Entire instructor audit score goes to zero if hey turn their back more than 2 times. -5 back completely turned to student while working on back float and kicking
Swimmers actively engaged 90% of the time: activity on bench: skills related or interactive Very slow moving class
Circle swim: correct pattern, on right side of lane, used 6-8 lengths for each skill
Genuinely praised each swimmer and gave High 5's (ENERGY)
BONUS POINT: can be used to make up for other missed points, but will not lead to a score over 100%
SEDP: told the story, explained the skill, demonstrated the skill, practice and provide feedback
Corrected the participants effectively: hand on, multiple tricks used, re-demo
Used equipment effectively: accurately, briefly, as a step towards the skill, proper level
Ended: on time, closing game or activity, got all students out of water
Talked with parents after lesson: get out of water to talk to parents, sandwich with positive/constructive/positive, goodbye language, gave homework
Managed class: getting out of water, control, positive management, multiple methods if needed
Understands Life Time Swim: taught correct curriculum, progressions, focuses on building relationships

Instructor Evaluation 2

Logan
8/16/2014 @ 10:45am / Surf 301
Prepared: area was setup correctly and orderly, helped with setup and take down, had all necessary equipment available
Greeting: warm and friendly greeting, enthusiastic, ENERGY
BONUS POINT: can be used to make up for other missed points, but will not lead to a score over 100%
Started: in proper uniform and had warmup activity No whistle
Talked in a way that captured/kept attention: voice inflection, volume, enthusiasm, ENERGY
BONUS POINT: can be used to make up for other missed points, but will not lead to a score over 100%
Safety: never turned back, always aware of where the kids were, lose a point for each time back was turned. Entire instructor audit score goes to zero if hey turn their back more than 2 times. Pivoting while teaching, turned back 2 times.
Swimmers actively engaged 90% of the time: activity on bench: skills related or interactive
Circle swim: correct pattern, on right side of lane, used 6-8 lengths for each skill
Genuinely praised each swimmer and gave High 5's (ENERGY)
BONUS POINT: can be used to make up for other missed points, but will not lead to a score over 100%
SEDP: told the story, explained the skill, demonstrated the skill, practice and provide feedback
Corrected the participants effectively: hand on, multiple tricks used, re-demo
Used equipment effectively: accurately, briefly, as a step towards the skill, proper level
Ended: on time, closing game or activity, got all students out of water
Talked with parents after lesson: get out of water to talk to parents, sandwich with positive/constructive/positive, goodbye language, gave homework
Managed class: getting out of water, control, positive management, multiple methods if needed
Understands Life Time Swim: taught correct curriculum, progressions, focuses on building relationships

Instructor Evaluation 3

Jessica
8/16/2014 @ 10:45am / Splash 101
Prepared: area was setup correctly and orderly, helped with setup and take down, had all necessary equipment available
Greeting: warm and friendly greeting, enthusiastic, ENERGY
BONUS POINT: can be used to make up for other missed points, but will not lead to a score over 100%
Started: in proper uniform and had warmup activity No whistle
Talked in a way that captured/kept attention: voice inflection, volume, enthusiasm, ENERGY
BONUS POINT: can be used to make up for other missed points, but will not lead to a score over 100%
Safety: never turned back, always aware of where the kids were, lose a point for each time back was turned. Entire instructor audit score goes to zero if hey turn their back more than 2 times.
Swimmers actively engaged 90% of the time: activity on bench: skills related or interactive
Circle swim: correct pattern, on right side of lane, used 6-8 lengths for each skill
Genuinely praised each swimmer and gave High 5's (ENERGY)
BONUS POINT: can be used to make up for other missed points, but will not lead to a score over 100%
SEDP: told the story, explained the skill, demonstrated the skill, practice and provide feedback
Corrected the participants effectively: hand on, multiple tricks used, re-demo
Used equipment effectively: accurately, briefly, as a step towards the skill, proper level
Ended: on time, closing game or activity, got all students out of water
Talked with parents after lesson: get out of water to talk to parents, sandwich with positive/constructive/positive, goodbye language, gave homework
Managed class: getting out of water, control, positive management, multiple methods if needed
Understands Life Time Swim: taught correct curriculum, progressions, focuses on building relationships

Shelby Q3 Audit

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People

Team Members

Assistant DH

Programs

Family Swim

Swim Lessons

Swim Team

Masters

Financials

Places

Safety

Operations

Head Guard

Uniform

Member

Systems

Safety

Rotations

Team Member

Life Guard 1

Uniform

Scanning

Rule Enforcement

Rotations

Life Guard 2

Uniform

Scanning

Rule Enforcement

Rotations

Life Guard 3

Uniform

Scanning

Rule Enforcement

Rotations

Swim Supervisor Evaluation

Uniform

Member Interaction

New Students

Systems

Team Member

Safety

Instructor Evaluation 1

Instructor Evaluation 2

Instructor Evaluation 3

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